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(690 reviews)

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SCAM ALERT!

SCAM ALERT! They consistently and systematically advertise cars that they sold months ago showing a low price on the add to draw you in, once you are there, they tell you that "the car just sold 10 minutes ago" but they have another one with higher mileage and price you can test drive. The racket goes like this: they advertise say a Mercedes for $40K, say they sell it for $38K. As soon as it sells, they lower the price on the add to $32K. They have another Mercedes waiting with higher miles for $40K, when you walk in after they tell you that they just sold it, they offer the lesser and more expensive car as an alternative. After being fooled a few times by them, I looked at their CARFAX reports on their advertised cars and low and behold: found 3 cars with adds in cars.com that had been purchased (according to the CARFAX report) months ago. They run other rackets with similar tactics like "the car is in service" or "we just found an issue with it and we don't sell lemons here" but in the end is the same, it is just a scam to get you to buy a more expensive lesser car. They also run scams on upping the price by $5K once you say you want to buy, if you don't use their "sub prime" high commission lending they will up the price again. At the end of the day, if they don't scam you, they don't want your business. The positive reviews are 100% them, check out the individuals behind them, it is all new accounts. If you visit this place you can see right away by the party banter and lack of professionalism that this is just a scam operation like an Indian scam call center. You can see by the caliber of people who work there that when they get sent back to jail, they'll have a "welcome back, we missed you" party. If you read this review and still decide you want to give it a go, do yourself a favor, video record everything so when you are furious later on in the day, you can see that it was very obvious it was just a low level scam operation.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

They did respond to my inquiry however they have a

They did respond to my inquiry however they have a terrible reputation and they raised the price on the car I was mildly interested in by several thousand dollars. Would never do business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Great service!!!

JJ and Walter gave me a word class service again. Second time I purchase from them and is great. I feel very satisfied with the service Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Worst experience ever.

Worst experience ever. Lied about cash I would get for trade in. $3800 only only got $2800. Price advertised was different than when I got there to negotiate. Told me there's a certification fee of $4995.00. no where in the website says anything about a fee. They charged me for tags. Never received my tags. And won't reimburse me. Never have I ever experienced that played so many games. Lie on top of lie.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
2 people out of 2 found this review helpful.

Best service

Hands down best used cars in town. Thanks Jason for the service and my brand new Lexus. Shout out to the finance team as well, they really made it happen

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Expect to pay 10k more than listed price

Pure Bait and Switch. Expect to pay 10k more for everything listed on the site. They are just there to waste your time and make you look like a fool. BS company.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Thanks Merlex !!

I came to Merlex auto group and purchased a beautiful 2013 Mercedes-Benz S5 50. This vehicle was a great deal and it was in pristine condition. I want to thank Walter and Peter and Mr. Jason Cook for handling the deal and getting me the best terms and rates on the financing. I would definitely be referring all my friends and family to this dealership because they really treated me like family. If you’re in the market for a beautiful car luxury car or an exotic car do not hesitate to stop at Merlex auto group because Jason cook will get you the deal of your dreams.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Gleboyz

Wow these guys really went above and beyond for me they got me the best rate on the price and interest rate as well I highly recommend Walter he is extremely fair and knowledgeable and will work out the best deal for you go check them out they sell cars like hot cakes because they are quality make sure you make an appointment because they won't be able to serve you with walk in because of how busy they are and last been at least don't judge a book by its cover because they are the real deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

I had the best experience at this dealer buying a beautiful CLS Benz. Alberto was extremely helpful and knowledgeable, the entire process was amazing I was very happy with it all they treat people great here. Can’t wait until I pay this one off and come back here for another car. Make sure to bring your friends and family to Merlex they the best!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wow these guys really went above and beyond for me they

Wow these guys really went above and beyond for me they got me the best rate on the price and interest rate as well I highly recommend Walter he is extremely fair and knowledgeable and will work out the best deal for you go check them out they sell cars like hot cakes because they are quality make sure you make an appointment because they won't be able to serve you with walk in because of how busy they are and last been at least don't judge a book by its cover because they are the real deal

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.