Reviews
Purchase of Jaguar XK8
My bride and I are extremely pleased with our recent purchase of a Jaguar XK8 from Ultimo Motors in Westmont. Our salesperson, Jay McKeon , was creative, helpful and most professional in making this transaction relatively smooth and enjoyable. While the purchase of a car can be fraught with anxiety, we experienced none of that due to Jay's efforts. The car is superb as was our overall experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Purchased a 2016 Carrera S
Admittingly, I was first a little concerned about buying a car "site unseen" from an out of state car dealership, but Alan and his team were fantastic and my car showed up beyond my expectations. Great experience and they are very trustworthy! Thanks Alan!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jay is a phenomenal resource!
Jay made the buying experience perfect. Who isn’t skeptical about buying a luxury supercar on the internet? Not me anymore, as long as you have a true professional to guide you through the experience, it can go flawlessly.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Good customer service
Al and Kim were outstanding never pressured me .I bought a Cadillac Escalade platinum loaded with the bells and whistles. They treated me very well. I will recommend them to other people.Nice luxury cars and suvs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
scam warranty and poor customer service
I purchased an 24 month extended warranty for $;4500 with my 2013 Porsche Cayenne GTS with 36000 miles March 2018. After 6 months, the car developed an issue with the transfer case, resulting in a $5000 repair. The Warrnty Co took over two weeks but finally settled my claim. Three months later the front end start roaring, my mechanic said it could be a bearing in the front dif or poor tires. He removed the tires and replaced with a set of winter tires and rims from his wife’s car, so the warranty inspector could better reach his conclusion. Again after two weeks without my car and countless follow up calls, I was told my policy was cancel due to having the wrong size tires on my car. I provided both Ultimo and the Warranty Co numerous photos showing the proper wheels and tires, but my policy was still canceled. Ask Ultimo for another warranty option and they said there was nothing they could do. I had to purchase a new set of tires, I have no warranty, and have yet to see a refund for my remaining warranty. Ultimo has Poor customer and sold me a scam warranty
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Recent Vehicle Purchase
I recently purchased a used vehicle from Ultimo Motorsports in Westmont, IL. I worked with Kimberly Avino as my salesperson. Kim was excellent and easy to work with. The entire team @ Ultimo was great and I would definitely recommend them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Promises, promises... classic used car dealer!!
Real nice car inventory but it stops there... They get there check and communications fall off the face of the earth. I am from out of State and they knew it.... Sold me a Porsche with a cleared check engine light (CEL) that had 3 codes!! 5 minutes into my first drive, CEL comes on!! Long story short, the manager Al told me to get it looked into and repair it and promised me a reimbursement check 2 months ago. $1550 dollars later, never took any of my calls and NEVER GOT THE PROMISED CHECK!!! BUYERS BEWARE, read all reviews from this place.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
40 days and no title.
Bought a Merdedes S63 over 40 days ago and I have yet to receive my title. They do not return my calls. Very evasive people. I suggest you stay away. Buyers beware.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Classic empty used car promises
Long story short...check engine light came on immediately after first drive and $1550 later out of my pocket, a check was promised and never sent. Cashed my check and ran...no communications still, 45 days later!! Keep ya posted, stay away!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Range Rover Sport
I purchased a 2011 Range Rover Sport 6/3/2018 Kim Avino was my salesperson she was with me every step of the way she was very personal, I felt comfortable with her we even had lunch together while waiting. So if your looking to purchase a car from this dealership ask for Kim...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase