Dennis Dillon Automotive

READ THIS BEFORE YOU BUY! It will save you time and money. This is single-handedly the worst car dealership I have ever dealt with, and buying a car here is a huge risk. If this place went out of business, it would benefit everyone. Bought a used car here, drove it home and the next day I was on my way to work and it overheated and broke down. I called them and they had it towed to them, and they thought they fixed it. Less than a week later, the check engine light came on. See where I’m going with this?… I’ve waited to allow them to make it right for over 10 months. They would bring it in to their service department (Grant was my service advisor and is the only respectable person who works here) and keep it for 1-3 weeks, tell me to come get it. After less than a week of driving it every single time, check engine light comes back on again, same issue, same code. So clearly their mechanics are incompetent after 9 times of bringing it in for the SAME ISSUE. Fast forward to this last time that I’ve brought this vehicle in, and after this one, the check engine light comes back on less than 3 days after getting it back. Now I’m just getting real mad. Now I begin the process of trying to contact sales to see if they will buy the car back for at least what I owe on it since they sold me a LEMON. They always said they’ll pass my info on, and then I would never get a call back. Worst nightmare of buying a car you could ever have. They eventually offered me 10k below what I bought for it less than a year ago and less than 10k miles added on it. I refused this offer, and asked to speak to a manager. HERE IS WHERE IT GETS CRAZY. I was calling them every 2 days or so asking to see if I could speak to the general manager. The staff lies because they have NO INTEGRITY and says he’s too busy or not there. Reality was, they would just tell me that and never talk to him. They later admitted that they supposedly don’t have his phone number. Well I finally went in here today because I was told over the phone the only way I’d be able to talk to him was if I came in. So I came in, asked to speak with him, was given the run around again. And finally, some dude exploding with steroids comes out to tell me that the GM won’t be seeing me. This made me angry, so I asked respectfully to speak with him, he said no. I said I’m not going to leave until I speak with him, then they told me they were going to call the cops if I didn’t leave!? For asking to speak with a manager????! Corrupt, classless, and incompetent. Clearly, they don’t care about their customers. They refuse to even acknowledge and speak to you after you’ve bought a car from them. This would be the last place you want to buy a car. Please, save yourself the time, the hassle, the money, and just go buy ANYWHERE but Dennis Dillon. They will NOT help you after you’ve bought the car. They won’t even speak to you. This place is shameful and disgusting. Customer service is the WORST I have ever experienced in my entire life at any business I have ever been to. HIGHLY DON’T RECOMMEND.

This new Forte is my third KIA, purchased at Dennis Dillon, and their service is always a 10. I think it was Danielle who was the service representative and was outstanding.

I bought a car 3 weeks ago and the general manager Fred gave me free allweather car mats for the experience I had trying to pay them for a car.. It's now been 3 weeks so I called in to get the ETA of when they'll arrive and was told they haven't even ordered them yet. I then spoke to a man posing as a general manager named Adam (who I guess is actually in charge of the internet sales department not the dealership general manager is he claimed to be, which was fairly obvious because I dealt with Fred the general manager when I bought the car) No one seems to be able to help, an x employee that sold me the car that doesn't even work there has been more helpful than any of these people still employed. I wouldn't waste your time here, you won't get your stuff I was at the dealership till after 10pm when I had the car picked out I already had the money they didn't have to do anything but take my money and give me the keys everything else was handled on my and they still have found a way to mess that up

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The only positive is that after MONTHS of trying to get my warranty evaluated and paid back to my loan company, Jessilynn was very diligent and kind. Basically, I had 3 warranties. 2 paid out, 1 didn't. I had to hound these guys down. I would go to the dealership and the front desk receptionist would ignore me and be on her phone. When I canceled the warranties in December, the sales guy seemed huffed up about having to do it and didnt even give me his name. Fast forward to March, still missing a warranty. After going to the dealership and calling many times and finally getting a response, i was told i wasnt refunded the GAP insurance because it is required. Ok, fair. So i ask for my $50 cancellation fee back (that they took for the GAP insurance and they said no they couldn't give me my money back. Back in 2016, I raved about how good Dennis Dillon was. Now? They're god awful. Expect to lose money and time. If you do, it will be like talking to a stone wall that somehow tries to suck you dry. That's just the big stuff. Other things included not actually fixing items on my brand new car like the gas lever coming off all the time or part of the hitch and taking my car for a week for "Bluetooth repairs" and telling me nothing was fixed (I was given a pamphlet on how to fix it instead of them showing me). TLDR: You will never be able to get assistance when you need it. Like I said, you have to hound these guys down for even an ounce of respect or time. -1000x customer service

The sales rep we worked with was nice and they had the car we wanted. I am never going back. The sales manager was rude, we waited for 3 hours just to get an initial set of numbers. After test driving the car the sales rep said that they have two add ons to all of their vehicles - an update to make the brake lights flash five times when you apply the breaks and a car theft system, both coming with financial benefits in the event of an incident. I honestly don’t like the brake lights flashing, especially on a Tesla that will show brake lights with regen. The anti theft system with an app showing location feels a bit redundant to the Tesla app. I immediately said those add ons were a deal breaker if they weren’t stricken from the sales cost. Bottom line, the car that is advertised for 26,700 couldn’t be sold for less than a final cost of 29,000. They are not willing to sell you a car for the advertised price. I get taxes and doc fees, but don’t tell me that the price you advertise is lowered to accommodate for add ons. If addons are necessary for you to sell the vehicle bake it into the advertised price. They were about $1k over market value for that car. I’m never going back. It is unforgivable that I had to wait so long just to get their numbers for the vehicle.

I purchased a brand-new 2025 Kia Carnival from Dennis Dillon Kia in Boise on January 22, 2025, and unfortunately, my experience has been extremely frustrating. When I picked up the vehicle, it was not cleaned to the standard expected for a new car, but I took it home, planning to clean it myself. However, once I parked in my garage that evening, I noticed extensive scratches all over the exterior, including the roof, side panels, and mirrors—completely unacceptable for a brand-new vehicle. I immediately reported the issue to the dealership on January 23, 2025, and have since spoken with multiple managers. They attempted to buff out the scratches twice, yet the damage remains clearly visible. When I requested that they cover the cost of a third-party paint correction specialist, they denied my request and even hung up on me. As of today, Dennis Dillon Kia has offered no reasonable resolution. Their lack of accountability, poor customer service, and refusal to take responsibility for delivering a damaged vehicle has been beyond disappointing. If you're considering buying a car from Dennis Dillon Kia, I strongly advise caution. Their post-sale support has been dismissive and unprofessional, and if you expect a dealership to stand behind the quality of their vehicles, you may want to look elsewhere.

I do not recommend Dennis Dillon to service your car. I took my 2023 Kia Serrento in for a second opinion after having an alignment done at Kendall Kia of Nampa. I started hearing a rumble sound coming from the left front side of my car after Kendall realigned my car. I explained to Dave that the noise is heard when accelerating going 60+ mph which gets worse at 80+ mph. I requested to have my front left suspension inspected. We had the tires rotated and balanced at Midas, where I got new tires. Midas and I worked together to make sure the problem was not a tire problem. The maintenance tech and maintenance supervisor stated they could not duplicate the problem. I then requested to go on a drive with either the maintenance tech or supervisor and was told no because at this point there has been 2 maintenance advisors, 2 maintenance supervisors, and 2 maintenance techs that could not duplicate the problem and are very confident that my car was fine. Dave also stated that they put my car on the lift and shook down the tires everything was tight and good. Fast forward to 2/10/2025, I brought my Kia to Stone's Kia for a 3rd opinion. The service tech not only duplicated the problem while on a ride with my husband and myself, but he also identified the problem. The problem is the transmission needs to be replaced.

Make promises they never intend to keep.both the salesman and the sales manager. Said they would resolve an issue and call back. Never did this place sucks and does bad business. I wouldn't in a million years do business with lying employees especially managers. They promised a man who lives in his truck a gas voucher and he gave them everything they asked. It's been 2 weeks and no voucher or call back from either of the employees that promised. Any dealership who is more interested in making money and could care less about the people that pay their bills, the customers. Deseves to be boycotted and ran out of business. Give the poor man living in his truck what you promised him and quit lying. Bad business I say.

Offered to pay FULL asking price, plus doc fee's. they refused to sell unless I bought their safety package, and finance through them, when I didn't want or need their overpriced add-on, and why would I have to finance with them.....TOO GREEDY!!!!!..This where car dealerships get their bad reputation and I will add, MUCH DESERVED in this case.