Dennis Dillon Automotive

I went in for two problems. The back hatch wasn't opening and the Bluetooth on my phone wasn't connecting. The service advisor told me a vehicle upgrade would fix both problems. Needless to say I had to pay 200 for a diagnostic check which ended up showing the back hatch assembly was bad. I agreed to pay 500 if that was really the problem, they reassured me it was. One day went by with no communications so I called to find out the service advisor was fired. Somebody should have communicated that news with me but instead I was left hanging. A new service advisor was assigned and told me the repairs were due to happen the next day. The new part didn't fix the issue so they said it was going to cost me another 1100 for a new fuse panel. I wanted the hatch assembly to be removed and the old one back in and they said that wasn't possible, I had to pay for it regardless if it worked or not. I felt trapped and not wanting to waste 500 dollars I agreed to go another 1100 just as long as the fuse panel was going to be the final solution for the fix. I was told that they exhausted all other possibilities so it had to be the cause. It took a week to get the part in but finally got the car and a bill for 1600 dollars. Even though everything I went through the manager said that he couldn't lower the cost more than 125 dollars regardless of how long it took to get the car back and not getting the price I was originally quoted. BUYER beware Dennis Dillion Kia on Fairview service department is NOT to be trusted.

I bought a 2024 Telluride from Dennis Dillion Kia. It was a horrible experience. The sales person was very nice. He however would never give a clear answers, did not listen to us, and always had a manager talk to us since he did not know answers. He said the vehicle would not have any miles on it, which it had 20 miles on it. He would not answer questions directly, and did not respond to calls or texts in a timely manner, or not at all. Customer service called us asking how our purchase experience had gone even before we finalized the process. Also, they said they were going to tent the windows free of charge due to their poor service, the windows came tinted from the factory. They said they were going to bring $100.00 gas card when they dropped off the wheels we had replaced, they did not, and said it would be mailed. They had has see the finance manager even though we paid cash. He then tried to sale us an extended warranty, basically stating the warranty it came with sucked. He then used the ridiculous over top expense of the vehicle over the years to get us into an extended warranty. I called him on it, and just blew me off. Dennis Dillion Kia in Boise, Idaho was the worst experience I've ever had buying a vehicle

Every part of the buying process was awesome. No high pressure sales. I knew exactly what I wanted and they made it happen. Oscar G. in sales was so nice and made everything super smooth. Oscar was extremely personable and friendly. The finance team was perfect, explained everything very well and did everything they could to get the best deal. Very happy with the buying experience and will definitely recommend to friends and family.

David and team are always awesome to work with, and the job is done on time.

Karina is the best and so helpful. She made my experience simple and stress free.

Salesman was great not pushy, gave me room to breath. He was able to handle my pushyness and needs.

Sean and Dan are amazing guys thank you for going above and beyond to hep me to get into my Kia Sportage. Fun place to buy a car!!!!

Brendon is the best in the business. Not only did he help us get into a car. he also bought me M&Ms. All jokes aside 100/10 would recommend Brendon Lainhart he is the best!

I brought my car in and the service I received was exceptional. Maria Navarro was professional and knowledgeable. She explained everything in detail. Thank you Maria!

Bought an Audi A3 tdi, price point was good and Brian the salesman went above and beyond. I few into Boise from Albuquerque, Brian picked me up, that was refreshing to have a customer service representative actually provide above and beyond service. Brian sent me a video of the car and showed the good and bad of the car, knowing I was from out of town he help make my buying experience easy. If you are going to buy a car call Brian.