Dennis Dillon Automotive

I exclusively go to dennis dillon for service. I live in la grande oregon. There are dealerships closer to where I live but I will gladly drive to boise idaho. They are on top of it and actually care. They go out of there way to make sure everything is taken care of and if there is a mistake or the problem wasn't resolved the first time they make sure it gets taken care of as conveniently as possible.

I live in Homedale idaho and my wife and I were contacted by Dennis Dillion. We were told that my wife was approved for a vehicle purchase so we drove to Boise today only to be told she infact was not approved, we had a coupon to redeem a gas card and we were told we were supposed to have them but we don't at this time. There not straight with customers and I would stay away from there car lot.

Between the two KIA dealers in the Treasure Valley of southwest Idaho, Dennis Dillion is head-n-shoulders above the other dealer’s service department. #1. Their pricing is competitive with independent repair/service shops. #2. They answer text messages and emails promptly. #3. They make appointments again via phone, text or email and they offer flexible scheduling options #4. When performing service or maintenance they provide a video of your vehicle showing important areas that are in good working order and items that require attention. #5. They typically have a minimum of 4 or 5 Service Advisors so when you pull into their service department there is no waiting on an employee. #6. If a defect or a failed component is suspected, they will engage with the appropriate vehicle manufacturer for further analysis. #7. The service waiting room is spacious and accommodating. #8. Lastly, I cannot over emphasize how impressed I’ve been working with Harry Rood (Service Advisor). Harry has great communication skills and is always available to answer questions. Harry provides information that is concise, straightforward and timely.

I've never dealt with more dishonest people in any field. The dealership is sloppy and dishonest and approached the legal definition of fraud. Truly a remarkable experience that would, if it were not such a "car sales cliché, be amusing. Stay away.

We bought a 2024 Kia Soul on March 26, 2024, were rushed through the papers signing, but not until after 6 hours, and their mixing up which vehical was being purchased. Then, a KEY FOB stops working. We had less than 1000 miles, but after dozens of calls, no one would call back to give us an appt to fix the problem, which was under warranty. The Mgr was left messages, as was the service dept. To date, weeks later, no one will call us back. We live over 2 hours away, and needed the repair done. Then, a cyberattack hit dealers across the U.S., so another so-called reason to not reply back to us. However, during said cyberattack, we were able to reach Pocatello Kia, who manually set up a warranty appt for this month re: FOB. They were courteous and helpful immediately. SUGGESTION: BUY YOUR KIA IN POCATELLO!!!

Bought a new KIA. Had an issue with the fob. . They have literally ghosted us. Made NUMEROUS calls without one call back. Have to take it to dealership in Pocotello to get issue addressed. Kicking myself for not going to Pocotello in the first place. Worst customer service I have ever experienced.

Received a bait and switch. We test drove a car. We went home and discussed it. The next day we called and were told that we could walk away for a maximum amount out-of-pocket of 6000k and not a penny more. We made it absolutely clear we would pay no more than that. They said great come on down. The sales manager came over and said no and suddenly it became $7500 with option to finance through them. Wow how shady can you get? No thank you.

Brendan is great. I stopped in a couple months ago letting him know I was looking for a brand new hybrid sportage fully loaded. Hard to find! We kept in contact and he let me know one was gonna be ready in a few days earlier this week. I didn't think we would like it as it had red interior! 🤣 Fell in love! He and my husband battled it out and I got my sportage! Absolutely love it! We had a blast talking with the guys there. Probably could have been done a couple hours earlier if it weren't for all the talking but it made the experience fun. Thanks guys!

Maria in the service center is great! She got me in quick, was very professional, and made the whole process convenient. Thank you!

Thanks to Dennis Dillon Kia and their amazing staff. I was able to trade in my car for an EV6 Kia. Dave Berry was my salesman.HIGHLY RECOMMEND . He went above and beyond to get me into a car I absolutely loved. Im forever grateful for the team at Dennis Dillon Kia and highly recommend them for anyone looking to trade up and have a great car buying experience!! Than you again Dave Berry and everybody at Dennis Dillon.