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Priority Chrysler Dodge Jeep Ram of Salisbury

(224 reviews)

Reviews

(224 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Priority Chrysler Dodge Jeep Ram of Salisbury from DealerRater.

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I am a long time owner of a Grand Cherokee and bring it

I am a long time owner of a Grand Cherokee and bring it to you for all servicing. Oscar Kulins and your staff have always provided me excellent service and timely turnaround with fair pricing. Thank you Oscar, Jeff Hofmann - Haverhill, MA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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From beginning to end the communication was excellent!

From beginning to end the communication was excellent! My jeep was towed in and came out sparkling liuke new! Hihghly recommend Priority!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Worst place to buy a vehicle.

Worst place to buy a vehicle. Purchased a 2020 Jeep Compass with 49,000 miles. Supposedly Jeep Certified. Took it for an inspection . FAILED INSPECTION. Needed tie rod and rear brakes. Dealership would not work with us to rectify the problems. NEVER NEVER buy a vehicle from these scam artists.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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I purchased my 2022 jeep compass last year from another

I purchased my 2022 jeep compass last year from another dealership because none were available any where else. wn\hen i called the dealership where I purchased it from for my first oil change they told me it would be 4-6 weeks before they could schedule me. I called PRIORTY Jeep because they have been servicing my other vehicles there and spoke with Oscar Kullins and he told me to bring it in the next day. They had me in and out in no time and were truly professional. Not only did they do excellent work but Oscar Kullins called me the next day to follow up on my satisfaction. It is so nice there are still professionals working out there

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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This dealership is my go-to.

This dealership is my go-to. I lease my 2022 Jeep Compass through them and always receive top tier service whenever I need it. Would recommend Priority to anybody who enjoys and appreciates phenomenal customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Priority Service Department

My Ram truck had a problem that two other independent repair shops could not even analyze what was wrong so I ended up at Priority. Priority fixed the problem and I got my truck back running as it should. If I had taken it to them in the first place I would have saved a great deal of time and aggravation. Both Mike and Oscar in the service department were very pleasant and professional to deal with. They kept me on top of what they were doing and there were no hidden cost when I picked it up. Thanks guys you are the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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My experience at the Priority Dealership was from start

My experience at the Priority Dealership was from start to finish amazing. Paul, Colin and all of the associates could not have been more pleasant and easy to deal with, starting with trying to decide what car would out the best for me and my lifestyle. When it came time to take it for a test drive, they were right on top of helping me understand how to navigate the controls on the steering wheel etc. My test drive sold me on Jeep, I loved the way it handled, and I felt confident in the size of the car. When I went back to pick it up, everything about it was perfect. Clean from top to bottom, full tank of gas and charged. They made sure all my questions were answered regarding the insurance on the car, installed my phone for me and went over all the lights, radio, climate etc. controls. Not only would I, but I have already recommended a friend to them who recently ordered a Jeep Cherokee from them as well. I am completely sold on this dealership!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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As I was approaching Memorial Day weekend, I needed to

As I was approaching Memorial Day weekend, I needed to buy rails for my 2018 Jeep Grand Cherokee. I called Priority and they had a pair of rails at a reasonable price. The parts guy suggested I drop by when free to purchase them and they’d try and find someone to put them on. When I went to the dealer the Friday of the holiday weekend, no one from service was available. I asked about next available time slot for help. Wouldn’t be till after the weekend. That wouldn’t work because I needed to install the rails to transport a new fishing kayak to Cape Cod for the weekend. I was clearly bummed. All of a sudden, Jason - the Service Manager - jumps up from his chair and says “let’s try and put them on together!” Can you believe that?!?! He walks out to the Jeep, helps me open the package, looks over the instructions, runs into service to grab a wrench, and then helps me get the rails installed! Name another Service Manager at any dealer that would do that? Doubt there is one. Helps me out and charges me nothing. NOW THAT’S SERVICE! Everyone I spoke to at Priority was unbelievably great to deal with - especially Jason who clearly sets the tone for the Service crew. Great job Jason!!! Great job Priority!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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After buying a lemon from this dealership 2 weeks ago, I

After buying a lemon from this dealership 2 weeks ago, I am presently waiting to hear what my lawyer has arranged with them to get back my 20,400, in exchange for their loner I do not want. Nor do I want the lemon they tried to sell me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, You may be a bit confused, you've posted five times and didn't buy a vehicle from us.

Great Place Great Deals!

Great Place Great Deals! I'll never go to another dealership again! Priority Rocks!! Everyone there is so helpful and professional! I love my new Jeep!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.