Priority Chrysler Dodge Jeep Ram of Salisbury

Average experience leased a truck and that's it for my story. I'm not interested in a review

Story time.. 1. I will NEVER bring my car back to Priority again to have maintenance done. I only brought it there in the first place because the ACs in Jeeps can only be fixed by Jeep dealerships and it is the closest to me. If I ever own another Jeep, I will drive further away to have the AC fixed. 2. I will NEVER buy a car from Priority. I’ve never dealt with their sales department but if it’s anything like their service department, it’s not worth it. Here’s my story as to why. It’s a long story but such a good one.. Brought my car in on May 10th to have the AC fixed as it was no longer blowing cold air. Picked it up on May 11th after AC was charged and a dye was put in. I was told to bring it back the following week so they could look for leaks. Cost for first trip was $392 for labor and refrigerant. I was going away for the weekend so I said I would bring it back on Mon, May 16th. I woke up on May 13th and the AC was once again not blowing cold air. I had to drive 1.5 hrs each way during my weekend trip to Providence, RI with no AC. I brought it back on May 16th and asked to make sure it was fixed as I was driving to Niagara Falls, a 9 hr drive, the following weekend. I was leaving early on May 20th so I needed to have it back by the 19th. Car was ready on the 18th after the expansion valve was replaced and the AC was recharged again. Cost for second trip was $550 for labor, expansion valve and refrigerant. Woke up on May 20th to once again not having the AC working and once again had to travel without AC. Brought the car back for a third time on May 26th. Picked up car on May 27th and it was found that the expansion valve was leaking so the seals were removed and replaced, and AC was recharged again. Cost for third trip was zero. I didn’t drive it over Memorial Day weekend but did drive it a bit each day the next week and a half. Around June 13th/14th, I noticed the AC wasn’t as cold. While driving into Boston on the June 15th, with the AC on MAX, my husband and I noticed, the AC was definitely not cold..again. So, on June 20th or 21st, I brought it back for a fourth time. Picked up the car on June 24th. This time the valve was found to be faulty so a new one was put in and the AC was recharged. Cost for fourth trip was again zero. I drove it a bit until July 3rd when I had a weeklong trip planned. My car was not driven again until July 10th. AC was good until about July 20th when I started questioning it. By July 22nd, it was definitely not blowing cold air anymore. I was not able to bring it back until Aug 1st. At this point, I was told the AC machine was down and they didn’t know how long it would take to be fixed. I would be given a rental which I had until Aug 6th when I dropped it off before I left for a week’s vacation the next day. While on vacation, I received a call to say that it was discovered that the compressor needed to be replaced and the total cost was around $2300. Excuse me?? Why did it take 5 trips for this to be discovered?? If this was discovered the first time, maybe the second time I dropped it off, I would have been ok with it but waiting until the 5th time is not acceptable to me. Yes, they offered to take what I have already paid them and put it towards the new cost but given that between the $60+ in gas to get back and forth in my car and my husband’s (so he could get me back home) plus the $25 in gas for the rental that I shouldn’t have needed to pay for since it wasn‘t my fault that I needed a rental AND that they wasted another $40 in gas during two of the visits while they were running my car, plus ALL of our time, I shouldn’t have to pay another $1400. I told the owner that I would pay about $1000 more and that was it. He said no. OK well then, I asked for my money back. He said he could give me the $550 back from the second visit but that was it. I would not get the $392 from the first visit. I told him that I needed time to think about because I was on vacation. He ended up sending me a check for $550 before I had a chance to call him back. Great but I want the $392 back also because after all of this, my AC is still not working. The $392 was paying for labor and refrigerant that didn’t last more than 2 days. Why should I pay for that? Ultimately, we had to put in a claim with the credit card company to dispute the charges and thankfully we were able to get the rest of our money. No more Priority Jeep for me…

Story time.. Brought my car in on May 10th to have the AC fixed as it was no longer blowing cold air. Picked it up on May 11th after AC was charged and a dye was put in. I was told to bring it back the following week so they could look for leaks. Cost for first trip was $392 for labor and refrigerant. I was going away for the weekend so I said I would bring it back on Mon, May 16th. I woke up on May 13th and the AC was once again not blowing cold air. I had to drive 1.5 hrs each way during my weekend trip to Providence, RI with no AC. I brought it back on May 16th and asked to make sure it was fixed as I was driving to Niagara Falls, a 9 hr drive, the following weekend. I was leaving early on May 20th so I needed to have it back by the 19th. Car was ready on the 18th after the expansion valve was replaced and the AC was recharged again. Cost for second trip was $550 for labor, expansion valve and refrigerant. Woke up on May 20th to once again not having the AC working and once again had to travel without AC. Brought the car back for a third time on May 26th. Picked up car on May 27th and it was found that the expansion valve was leaking so the seals were removed and replaced, and AC was recharged again. Cost for third trip was zero. I didn’t drive it over Memorial Day weekend but did drive it a bit each day the next week and a half. Around June 13th/14th, I noticed the AC wasn’t as cold. While driving into Boston on the June 15th, with the AC on MAX, my husband and I noticed, the AC was definitely not cold..again. So, on June 20th or 21st, I brought it back for a fourth time. Picked up the car on June 24th. This time the valve was found to be faulty so a new one was put in and the AC was recharged. Cost for fourth trip was again zero. I drove it a bit until July 3rd when I had a weeklong trip planned. My car was not driven again until July 10th. AC was good until about July 20th when I started questioning it. By July 22nd, it was definitely not blowing cold air anymore. I was not able to bring it back until Aug 1st. At this point, I was told the AC machine was down and they didn’t know how long it would take to be fixed. I would be given a rental which I had until Aug 6th when I dropped it off before I left for a week’s vacation the next day. While on vacation, I received a call to say that it was discovered that the compressor needed to be replaced and the total cost was around $2300. Excuse me?? Why did it take 5 trips for this to be discovered?? If this was discovered the first time, maybe the second time I dropped it off, I would have been ok with it but waiting until the 5th time is not acceptable to me. Yes, they offered to take what I have already paid them and put it towards the new cost but given that between the $60+ in gas to get back and forth in my car and my husband’s (so he could get me back home) plus the $25 in gas for the rental that I shouldn’t have needed to pay for since it wasn‘t my fault that I needed a rental AND that they wasted another $40 in gas during two of the visits while they were running my car, plus ALL of our time, I shouldn’t have to pay another $1400. I told the owner that I would pay about $1000 more and that was it. He said no. OK well then, I asked for my money back. He said he could give me the $550 back from the second visit but that was it. I would not get the $392 from the first visit. I told him that I needed time to think about because I was on vacation. He ended up sending me a check for $550 before I had a chance to call him back. Great but I want the $392 back also because after all of this, my AC is still not working. The $392 was paying for labor and refrigerant that didn’t last more than 2 days. Why should I pay for that? Ultimately, we had to put in a claim with the credit card company to dispute the charges and thankfully we were able to get the rest of our money. No more Priority Jeep for me…

This place is the most unprofessional, disrespectful shop around. If I was allowed ZERO stars to write a narrative, I would give it zero. My husband bought a jeep a little over a year ago. It is a 2017 Jeep Cherokee. starting less than a month after purchase it died on the road. It has since stopped dead while driving four times in the middle of the busy intersection. It has been towed to their service department twice. The first time they said it was a computer issue and it was “updated and fixed.” The second time they had the car for over a week to replace a battery, which they were “certain was the problem this time,” and in the process broke a bunch of parts they had to then also replace. No one called him in that week time to update him, and hung up on him for him being upset once they finally did. The third time my husband brought it in they told him to pick it up because they couldn’t do anything because they couldn’t “replicate the issue” despite the issue being easily searchable online. This is the time it stopped short on a highway with myself and my two children, 8 and 5, years old in the car. My husband asked to speak to the general manager five times; he asked to speak to service manager four times. They ignored him and never called him back. He finally emailed the owner, who did not respond, who made a manager call him. That manager said “sorry nothing we can do.” My husband requested the service records several weeks ago, still haven’t received them. He is driving a car we are paying a lot of money for and it is very unsafe. I cannot even allow him to take my children due to the risk of it dying on the highway. The safety of the vehicle, the awful customer service, and the lack of follow through makes this the worst car dealership we have ever interacted with. Save yourself the hassle and spend your money somewhere else!

Jason & Oscar in service was very helpful and honest and took good care of me even though I bought my vehicle at a different Dodge dealer that wouldn’t even look at my vehicle for weeks, I would definitely bring my vehicle back to get service there and would probably buy my next Jeep or truck from them

Had my Jeep inspection today. Great service. Was told 20 minutes. Done in 20 minutes.

Great experience all around, especially Dominick our sales associate. very professional ,helpful,knowledgeable,We have bought a lot of cars over the years at different dealerships and we can't say it was ever this stress free. Thank-you, Dana&Debbie Tinkham

Priority Motors is a wonderful place to do business! The staff go out of their way to accommodate you. They are extremely attentive and all are very professional. My experience with them was terrific, to say the least. The staff are very friendly and knowledgeable, which all makes for a stress free experience. I cannot say enough good things about them!! Highly recommend!! 5+ stars!

The service department was awesome today..they were able to fix my truck with no appointment scheduled. Couldn’t be happier!

The service department is great. Oscar and Jason have been fantastic. Knowledgeable, polite and very helpful. They are honest One time I thought I needed an alternator but they had to replace the battery. A LOT LESS MONEY !