Mini of Murray

I just wanted to follow up with you regarding our experience with buying a car at your dealership. I have purchased several cars over the years, mostly from the same dealer as I believe in being loyal to the dealers that take good care of us. When I lived in Denver, I purchased 6 vehicles from Ralph Schomp over the years because of the excellent service I received. Now that I am in Boise, I needed to find a new dealer to take care of me. I work with a dealer here in Boise, and while their service department has treated me well, it's been impossible to get any help from their sales department, if you can believe that. I decided based on that, to look for another brand altogether and was excited to try MINI! Since there is no dealer in Boise, I looked to the closest dealer which was yours. I had emailed in and unfortunately, my emails never made it through from the Mini USA site. So I called when I hadn't heard back, and got Mali on the phone. Let me tell you that from the moment I first talked with her, I could tell her energy, and dedication to her customers during the sales process. She put me at ease and assured me that she would take care of me, and even followed up with Internet sales, to find out why my emails had gone unanswered. She found out that they never made it through and offered an apology for that. She was also very busy, working with a couple of other deliveries - she still took the time to make sure I was very well taken care of. She focused on what I needed, and made sure I got all the information I would need to make the decision to drive from Boise to Salt Lake to purchase the car. She provided me with spec sheets from the cars that I liked from online, and made recommendations to the one she thought I would like the best. We discussed my trade, and when the first sight unseen value was presented, she told me that it was much lower than what I had expected, and explained that the sources you use were much lower than KBB online which I had used. I sent her photos of my car, and she worked with the used car manager to get the trade value up to a level I would be comfortable with, even though it wasn't where I wanted it. She worked hard to explain the increase in value I was getting from the tax difference, and she convinced me the deal was a good one, so we jumped in the car and headed to Salt Lake. She even held the car I liked for me, which I really appreciated. When we got to your dealership, she treated us like gold. I can honestly tell you, that I would definitely buy another car from Mali when the opportunity presents itself. She knows her stuff, she is excited about the brand and she knows how to take care of a customer. She scrambled to even get our windows tinted the day of delivery so that we could take the car home exactly the way we wanted it. (We are only waiting on the iPhone 4 MINI Connected adapter - which she promised to send when they finally arrive). I will recommend Mali to my friends, in the event they are looking for a MINI. She was awesome, and I can't express how highly satisfied we were. Just thought you should know. df