Mini of Murray

I’m not surprised in the least to read so many positive reviews for Juan Coles. He is by far the best salesman I have ever worked with. Ever. Like so many of the other reviews left for Juan, my past (and current...I’ll get to that) experiences with car salesman have been pretty awful. I once had a salesman run my credit without my permission...THAT bad. I should clarify I have never actually purchased a car from Juan but here is my experience- More than 7 years ago my husband (then boyfriend) and I went to Mini of Murray because I was thinking about getting a mini. I loved the look of them but really didn’t know anything about them otherwise. We walked into Mini of Murray and met a super nice guy by the name of Juan. He took us on a test drive and we immediately hit it off. He was easy to talk to, answered all of our questions, let us rip it up a bit and in fact encouraged us to really make the most of the drive (specifically the corners), and shared some fun and factual stories about mini owners and their experiences. He wasn’t trying to “sell us a Mini” he was just selling us ON Minis. No pressure. No schpeel. No fancy song and dance. Just a conversation. The whole experience lasted about 30 minutes and that was the first and last time we ever spoke to Juan. I didn’t buy a Mini that day and in fact I didn’t buy a Mini until 4 years later from a different salesman at a different Mini dealership in a different state. One baby and then two babies later I had to sell my beloved Mini for a “Mom Car.” Sadly this happened mere months before the Countryman was announced. So I was stuck with a Honda. Blah. Since our visit with Juan (over 7 years ago) we have worked with a number of different car salesman (Mini and non-Mini) and have never had a car shopping experience that even comes close to our experience with Juan. After meeting Juan, we figured all Mini dealerships and all Mini salespeople would be the same. That they were all as passionate about Mini and about customer service and attention as Juan. Boy were we wrong. In the city I live now there is one Mini dealership. I have worked with more than 5 different salespeople and have been disappointed each time. Not just disappointed even, downright unhappy. This brings me to about a week ago when once again we had a bad experience with a local Mini salesman and my husband and I started chatting about how frustrated we were. Can you imagine?! Here I am finally getting the Mini Countryman I have been drooling over and dreaming about since they were first announced and my feelings are not of excitement and elation but of frustration and disappointment. So as we are chatting my husband says to me “I wish we could just buy it from Juan. Wasn’t he so great?” Keep in mind that we spent a mere 30 minutes with Juan OVER 7 YEARS AGO and we didn’t even buy a car from him. THAT’S the kind of salesman...NO, that’s the kind of PERSON that Juan is. He quite literally ruined us for every other salesman. He set the bar at a place that no other salesperson has even come close to reaching. So the next day I called Mini of Murray and who answers the phone but Juan Coles. I then go on to tell him my story and to explain to him that we want HIM to sell us our car. We live THOUSANDS of miles away from Mini of Murray. Ordering our Countryman through Juan would mean that we would never get to meet with him in person. He wouldn’t have a chance to even see and approve the car before we got it. All of our communication would be on completely different time zones and via email or phone only. He couldn’t get us a better price. It would probably take longer to arrive because of the distance between us and him. Even with all of that standing in our way WE WANT JUAN. Now if it were only that easy. It’s not. Our local Mini dealership won’t go for it. After my past experiences with them I’m not the least surprised. Juan called me to tell my the news and we chatted for a bit and now for the second time we are walking away not having bought a car from Juan. There is more to this story than I can get into but what it comes down to is this: Juan Coles is the guy from whom you want to buy your Mini (and anything else for that matter). If you are readying this...1000 words later...and you are thinking about buying a Mini go to Mini of Murray and ask for Juan Coles. I promise you, you will be glad you did.

I've owned my mini for one year now and still love getting in and motoring. Tony is as good as they come, and I know that I can still call him and he'd be happy help me immediately. He knows his stuff, remains friendly, pressure free and enjoyable to work with throughout the process. When it's time to upgrade, no one else gets my business!

I am so wary of car salesman. John Rex immediately put us at ease and our confidence in him was well-placed. A+ for him!

I've never experienced having to beg to buy a car. I stopped by 3 times to inquire about ordering the specific Mini I wanted, as there were none on the ground anywhere in the United States with my specific configuration. Each time, I left without getting the chance to discuss, as I had not "made an appointment" and they were "too busy." Instead, I took my business down the street to Lexus, who was more than happy to show me any and every car I wanted. Needless to say, I now drive a Lexus. Sorry Mini, I coulda been "motoring!" Too bad your dealership made that impossible.

We first met Juan at the end of 2010. We went back east for the summer intending to buy a 2012 Countryman upon our return to Utah at the end of 2011. We ordered our Mini in August over the telephone with Juan. He helped us navigate the web and solved all of our issues with patience and professionalism. He'd be an asset to any organization. We have been completely satisfied with our experience and WE LOVE OUR MINI.

Juan is a sweet and thoughtful young man, and I thoroughly enjoyed my purchase experience. He treated me with respect and allowed me all the time I needed to make a decision. Juan also helped me with my 1st mini (2009). He gave me suggestions when I needed help.You see, I am a 73 year old grandmother. I appreciated his help, and have already recommended him to a couple of my friends and relatives. My daughter Jana, told me one day that "my life improved 100% once I bought my 1st Mini". She also said I am happier and more JOYFUL - even younger than ever before - as I motor around my new world. It is true! I rate Juan a #10!!!

The one thing I really don't like about owning a MINI is that there is really only one place to get your MINI serviced and that is at the dealership and the next closest dealership might be 500 miles away. I have had a request ever since I purchased my new 2010 MINI in August 2010 to barely increase the idle so that my car does not make a ticking noise and I have had the car in to the service four or five times now and I get the same response from the service technicians - the ticking noise is not a problem. Well, it sounds like a problem to me and I finally contacted the service manager who did NOTHING after he contacted me and said he would get back to me but he never did and this car is now irritating me to the point that I would never purchase a MINI again because I asked for a simple fix and all MINI of Murray can do is brush me off time and time again. Sure has soured me on the whole MINI ownership experience.

MINI of Murray is not willing to negotiate on new MINI prices and the value of trade-in. I was able to get a much higher price for my trade in and a better price for my new car at MINI dealers outside of Utah, Denver and Kansas City to be exact, both gave me a better trade for my 2004 MINI and a lower price on my new 2010 MINI Cooper. Such a better deal in fact that it made it worth the drive to go all the way outside of Utah to pick up my new MINI! Not sure why MINI of Murray is so stubborn and unwilling to negotiate - we weren't that far apart. But I'm glad it turned out the way it did because I got more car for the money and better customer service at other MINI dealers. Before you buy call MINI of Loveland CO and MINI of Kansas City. I know they both seem a little out of the way but in the long run it will probably save you some money. And who doesn't love to come up with a good excuse to drive more miles in a MINI!

My wife and I ordered her new Mini Clubman S Hampton Package with the help from Mali Lamoreaux. We couldn't be happier with the car and all the friendly help we received from Mali. She kept up up to date with the entire process, including going to bat for us on a price mix-up from Mini - BMW themselves which she won by the way!! We would recommend Mini of Murray to anyone looking for a new Mini and of course Mali as well for your Sales Professional, she will take great care of you. :) Lets Motor!!

My wife and I just bought our first Mini from Mini of Murray. I have to recommended Tony Poulson. He is a great motoring advisor (such a better title than salesman). He really did what his title says. There was no sales speak and the whole thing was laid back and easy to deal with. He made the experience a fun one and also helped us make a stripe decision on the car! In fact, everyone we dealt with at this dealership was great. Great place to buy a car!