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DCH Subaru of Riverside

(1,120 reviews)
Visit DCH Subaru of Riverside
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:00am–6:00pm
Sunday 10:00am–7:00pm Closed
New (888) 348-8217 (888) 348-8217
Used (866) 839-0165 (866) 839-0165
Service (844) 205-7749 (844) 205-7749

Reviews

(1,120 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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did not want to try and work with me.

did not want to try and work with me. so try with some one else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. We want to try to turn your experience around if you are willing. When you have an opportunity, please get in touch with us at (951) 643-6500, and we will do our best to improve this.

Dishonest dealership!

Dishonest dealership! Warning! When you get there. The salesman will give you a price higher than the advertised price! That is illegal as far as I know! Too many other places to go to buy a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Chris, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We want to regain your trust and your business so please reach out to us at (951) 643-6500. We will work with you to resolve this matter to your satisfaction.

Not honest salesman or dealership!

Not honest salesman or dealership! When you go in to this place. They will not honor the advertised price! Yes that is what they did to me. And to cover his tracks. George tore the paper he printed for me that had the prices on it. I was shocked! He said that that information was not for me. What? He printed it for me and the price was $9,000.00 over the advertised price. George tried to pull a fast one. But it didn't work. I got up and left. On my way out George was chasing me. I told him to stop. It was so embarrassing! Everyone was looking at us! And I am sure thinking that this salesman is a idiot!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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They don't even deserve a one!

They don't even deserve a one! WARNING! DON'T GO THERE! DISHONEST SALESMEN! I went there to purchase a Toyota Avalon. And George raised the price by about $9,000.00. He said I had to pay for add ons. Because they were already on the car. And when I told him Allen said my offer would be entertained he laughed! They discriminate against old ladies that are 73 years old. Me. George thought he could bully me into paying $9,000.00 over the advertised price! WARNING! DON'T GO THERE!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Salesman was great.

Salesman was great. Manager was unbelievably rude and insulting. When I buy my brand new top of the line Suburu from a customer friendly and respectable dealership; I will send you a sales receipt.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Meri, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out at (951) 643-6500 and we will do our best to make this better. We hope to hear from you soon.

Great deal on my Legacy several years ago at DCH Subaru

Great deal on my Legacy several years ago at DCH Subaru of Riverside. Last routine maintenance, service advisor Julio took great care of me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Bill, we're happy you found our staff to be so supportive during your experience here at DCH Subaru of Riverside. Safe travels!

Excellent service experience with Subaru of Riverside.

Excellent service experience with Subaru of Riverside. Matthew was an exceptional service technician. We appreciated that the part was covered under warranty and that he had research that for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Robert, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

Fast efficient professional service completed in a timely

Fast efficient professional service completed in a timely manner. We were happy that the part was covered under the warranty and that it came in so quickly. Also appreciated the car was.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, we really appreciate your great feedback! Our team is available should you require any extra help.

I have always had a great experience with Riverside

I have always had a great experience with Riverside Subaru service department. A big shout out to Anthony, my service provider. I have dealt with Anthony the last few times, and he always provides excellent “10” service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Charles, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Everything was great.

Everything was great. I had an appointment they took me right away. They fixed everything in a timely manner. They asked me before they did any work on new stuff they found. The associates were very professional and courteous. It's nice to have a nice place to sit with snacks and coffee and water. The bathrooms are very clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Megan, thank you for your kind words! We're happy we could help. Our team is available should you require any extra help.