Dwayne Lane's Skagit Subaru

Web of lies and poor service. Jeff K in sales made promises he was unable to keep. Kim and Jared in Fiance made the process for me horrible. Luke J, and Alex L in Management made promises they never kept. Randy W, in Service, and his team made mistakes that caused me to have to reach out to the AG, BBB and DOR as well as Subaru of America. I still like the car, but would not trust Dwayne Lane Skagit Subaru of Burlington Washinton as far as I could throw my car. Run Far Run Fast to another dealership.

7/24/2018; One of the worst experiences I have ever had at a car dealership. The ration of false promises and lies that come from Jeff K. in Sales, Kimberly and Jared B. in Finance, and Rich, Alex L. and Luke J. in Sales are laughable. They mucked up the licensing so badly that I had to hire someone out of my own pocket to follow up. I have emails from Luke J., General Manager promising he would sort it out and then he just ... does.. nothing. Now I am out hundreds in FedEx charges, hiring people, and hours getting things done to eventually, hopefully, get plates and tags for my for my 2018 vehicle. I do want to clarify that I am overly happy with the Subaru Impreza and I highly recommend the car (at this juncture,) however you need to find another dealership that cares enough about their customers to not leave them hanging when their sales team and finance team screw up. Take responsibility for your mistakes and stop working so hard to avoid blame and line your pockets. I have given them ample opportunities to fix this situation and they have declined. I just wanted a written apology and them to reimburse my out of pocket costs for their error. I guess their commission is more important than doing the right thing.

We purchased a Subaru in December. We purchased a maintenance contract and then decided to cancel the extra contract immediately. We have yet to receive information that it has been cancelled after repeated phone calls. They have not even responded to us after the initial call. I now am only able to leave voice mails because the finance department is not answering calls. We will not purchase here again or recommend this dealership to anyone. It's unfortunate as our sales person was very nice and helpful. I have contacted Subaru itself and they said it has to be resolved through the dealership although they were sympathetic.

Disappointed in the sales tactics. Felt that the pressure caused the salesman to make misleading statements. We walked and bought a different brand. The need for pressure is understood but not how I want to buy a car.

I must say that from the moment I arrived at the dealership, I was completely impressed with the level of "TRUE" customer service. Marty did a great job of answering all of my questions and being patient with me throughout the process. I wasn't sure which Subaru would best fit my needs and he spent the entire day showing me what my options were. No pressure whatsoever, which was very relieving and comforting and made the process much more enjoyable than any previous car buying experiences. I have been to many dealerships over the past few weeks and it was very relieving to find someone who truly new his product and how to listen to the customer and understand their needs and concerns. Thanks again Marty and Skagit Subaru for making the buying process extremely easy and stress free.

Back in January, my daughter and I started shopping for a new Subaru Forester. We called 12 different dealerships in the NW region with our specifications and requested their out-the-door price (i.e. including all taxes and fees). Dwayne Lane's Skagit Subaru had the most competitive offer. So I drove 73 miles to the dealership, worked with Sales Consultant Jose Ruiz, signed a contract including the car's specs and the OTD price, paid a deposit, and initiated a factory order. The car was delivered to the dealership on time (earlier than expected, in fact) and it was all ready for us to inspect, test drive, pay for, and drive away when my daughter flew home for spring break in March. The car has worked flawlessly ever since (well of course, it's a Subaru :-) and my daughter's already driven it back to college in California. The only reason this review is 4 stars instead of 5 is that there was a slight hiccup in the closing paperwork. The dealership attempted to add about $400 at the last minute to address the fact that they had underestimated the amount of tax. I had to point to the contract the dealership had signed 2 months earlier and make it clear that the "out-the-door" price included tax and that agreement needed to be honored. It took an additional half hour of appealing to the manager, but the dealership eventually decided to sell us the car for the original OTD price. I had to think for a minute before clicking the "Yes" button on the "Would you recommend this dealership?" question for this review. I chose Yes because I generally like to give folks the benefit of the doubt. The employee who was writing up the final paperwork, Jennifer, might not initially have been aware of the "Out The Door" terms that Jose had written into the January contract. All the same, the age-old adage of "Always get it in writing" will serve you well when buying a car. And let's not get too focused on one tree and lose sight of the forest. The car is wonderful, the staff at Dwayne Lane's Skagit dealership seem genuinely friendly and eager to help, the showroom is comfortable and spotless, and they did eventually deliver us the car for the best price in the region.

I had purchased a 2011 Subaru when it was less than a year old, and at that time i was talked into paying an additional $2400 for extended warranty. I only had the car for months and i noticed that the sun/moon roof would not always open or close as it should. so i took it in to the dealer, and they said it was jamming and that all they needed to do was shim it so it would not catch. (this was not how the situation should have been fixed, it was unprofessional and ultimately did not work! leading to worse problems). since i live in the north west and it rains a lot, I can go all winter with out ever opening it, but when i started to try to use it again that summer, it started sticking again. I called the dealer, ( I did not go right in because I live on a small island many miles and hours away from the nearest dealer), but i did speak to a service person, who said to just bring it in at my convenience (but that they would need to have it 24hrs, so when I was finally able to find the time to drop it off, rent a car, and kill a whole 2 days. when I returned for the car, I was told that they took it apart and found rust and that the insurance did not cover rust! then they wanted to charge me for there time??? and they said it would be $1500 for a new sunroof! I absolutely could not believe it! if there was any rust it was due to their "quick fix with the shims that never really worked". they would not back down from the fact that the insurance only covers mechanical problems, and not rust, but what they would not hear is that if there was never a mechanical problem then there would not be rust! and if they would have taken the time to fix it right the first time, non of this would have happened.when I was trying to enplane this to the head of the service department, he was very rude and short and unwilling to help in any way! even the clerk at the front desk that heard everything, could not believe it! after I was left to pay her for the" Service???", she told me it just was not right, that i should contact the main Subaru dealership of America to file a complaint! I was shaking when i left, I had wasted two days off island a bunch of $ on a rental and a place to stay etc.., I was treated disrespectfully, and when talking with the Subaru dealership of America, they also choose to stand behind there dealer, and say that i had let to much time transpire. I am hard working mom of two, and when i choose to make the huge investment in a practically new Subaru, it was a big decision, but I was told about the reliability and the good service, but now i am stuck with a sun roof that i had to seal shut so it would not leak and rune my whole car. I do not have $1500 to trow in to it and i am completely reluctant to ever set foot in a Subaru Dealership again! I wish i could "feel" the so called love. Summer m Scriver

had mud flaps put on received car back with 3 scratches through paint unacceptable!!!scratches weren't there prior to visit dealership denied doing cannotrecommend