DCH Ford of Thousand Oaks

Stay away! Do yourselves a favor and turn around! Save yourselves lots of trouble by just simply avoiding this dealership. This is one of the worst dealerships ever. An incompetent bunch with no sense of responsibility and/or accountability run this dealership. No capable management team to resolve customer concerns. They do not seem to care about customers. Just bunch of lies, excuses, and empty promises.

The day I bought the 2022 gmc canyon the check engine light went on. There was a service receipt that said customer complain about the check engine light. I brought it in, they said it was bad gas. Even though the code was for faulty fuel pump. They said come pick it up. They were not going to change the fuel pump because it cost to much. They said it's my responsibility, even though it's under warranty. I feel like calling the cops. This is crazy. I'm going to speak to the police then a lawyer. D C H means don't come here

I ordered my MachE September 1st and waited 10 months. It arrived Saturday and we went in and took it for a drive. Loved it! We talked to our sales guy and looked at some numbers. We decided to talk over some number options and needed a few days to transfer money. We also needed time to prep our car as a trade in with carmax or carvana. The wife had to work Sunday so We decided to meet again on Monday after work. They told us we have 72 hours and even put it in writing for us. Monday after work we brought our trade in all cleaned and ready. We had on offer from carmax and ford said they would match it. Our sales guy came in and took my key to look at our trade-in. 5 minutes later he came back and said, "Your car was sold and it is gone." We laughed out loud at his joke but he said he was serious. He said it was a mistake in the system. He offered to sell us a different car and we took a deep breath and said OK let's go look. He showed us a few cars and said his manager would try and get us close to our number we had previously talked about. He found us a MachE with the same paint job and a few extra perks. We said OK let's do this. He came back a few minutes later and tried to sell us on 2 different MachEs but we didn't love the colors. Later he said there was a discrepancy in the price in the system and they would not be able to get us an accurate price. He promised to call us the next day. I think they just sold our car for a lot more and screwed us over. Then gave us the run around till we left.

Got a recall notice. Called DCH left my contact info. Cannot get a return call. Can’t talk to a human in service. This is unacceptable

They are deceiving and they have the worst prices and they aren't transparent on the extra fees. I I financed my end lease ford range and they charged a 23,000$ finance fee without telling me what it was! It was 50% over msrp. And they didn't tell me about the 23k finance fee, they did not go into details of why it was so expensive to finance the car. They were beating around the bush about everything. When I tried to cancel the contract 3 hours after I signed papers, they told me I couldn't do it. For future customers, I recommend you make sure you sign a paper that states you could cancel the contract if you change your mind. And ask about the finance fee! They don't mention.m the finance intentionally to make their cut. P.s Chuck the finance manager was the one who worked with me in this scandalous deal, and he also didn't go over important things like the cancellation option and finance fee. I'm very upset about this foolish deal, the worst deal I've ever had. Zero stars.

If you have wondered why car dealers have such despicable reputations and so many consumers dread a car dealer visit, look no further than DCH ("Don't Come Here") Ford of Thousand Oaks. What started as a simple cash buyout of a Ford lease evolved into a confrontational event exposing unethical practices and a horrible consumer experience compounded by Sales Manager Rodrigo Manicilla and General Sales Manager Joe Magana. Both entirely demolished the accommodating efforts of salesman John, and the cheerful attitude of Stephanie in finance. It's appalling DCH Ford survives and retains employees with this leadership. Auto lease contracts, by law, clearly define lease buyout terms: a purchase price, set fees, and any government fees such as DMV dues and document fees. But those terms weren't honored at DCH Ford. A $3,700 "bump" was added to the contract fees, including sales tax added for non-taxable items. Rodrigo explained, "those are just required fees and the warranty." No Rodrigo, those are not required fees, and a warranty is not required. The term "gouge" immediately came to mind. Apparently, this DCH staffer is not informed of the Federal Consumer Leasing Act 15 U.S.C § 1667 et seq. and the California Consumer Legal Remedies Act prohibiting such conduct. Both have significant monetary sanctions, punitive damages, and reimbursement of attorney fees. Consumers that find they have been victims of additional lease buyout fees that are not explicitly called out in their lease contract should consult an attorney. Ford Leasing originates and holds the lease, directing consumers to "any Ford dealer" as their agent to process the buyout. The dealer purchases the car from Ford Leasing and resells the vehicle to the consumer as directed by the contract terms. But what happens when an unethical dealer/agent won't honor the lease agreement terms? How does a consumer fulfill their contractual obligations at the end of a lease when facing an unscrupulous dealer? Ford Leasing customer service immediately identified the practice as unethical; specifically, "they can't do that," and opened a corporate priority investigation complaint. Consumers should interpret this as "we'll look into it" but it doesn't solve the issue. Ford Leasing advised that "any Ford dealer can accept the car for return or buyout and to "take the car to another dealer." This exposed a systematic problem extending beyond DCH Ford of Thousand Oaks. A second attempt, a new cashier's check and another appointment crumbled when the second Ford dealer, Envision Ford of Oxnard, just blatantly tacked on a $1000 "administration fee" and sales tax to process the buyout. "We don't work for Ford." said the general manager; "we can charge what we want; everybody does it." Ford has a problem. Wesley Rose, Center Operations Manager, Ford Motor Credit Company, agreed; the terms of the lease agreement bind dealers. Rose vowed to investigate the incidents with the dealers and train his employees, but still no resolution for the consumer. The quest for an honest continued. Price Ford of Simi Valley stepped up and processed the cash buyout per the contract terms. The sales manager, Henry Ford (yes, really) even took the initiative to contact Ford and get a confirming buyout amount. It could have been this simple from the beginning. Consumers have a choice of where to shop and where to spend their money. Businesses are defined by responsible, ethical practices and honest employees. Consumers need to be diligent, do their research, and intolerant of unethical and dishonest practices. When in doubt, shop elsewhere.

Please do not order a car from DCH Ford of Thousand Oaks. My fiancé was keen on the new Mustang Mach-E and as such we went to our local ford DCH Ford of Thousand Oaks back in November of 2021. The sales associate was very helpful, we had created our desired car and placed a $1500 deposit. Waiting time was roughly 6-9 months, but considering the state of the car market that is fine. Months pass by as we see the car being built and ready to be shipped to the dealer on May 2nd and she was so excited! Just awaiting the call from the dealer to come pick it up eventually, which Ford predicted via the app would be in June. She never received a call the car had physically arrived. Monday June 13 rolls around, at which point she calls to inquire about the car and provided the vin, the associate advised they would be calling back with status but no call arose. We went to the dealer physically for an update that day excited to pick up the car. The associate looked up the VIN and advised it was sold the prior week! We were shocked no ones would call us in regards to a $55,000 vehicle arriving after a 7 month wait. Associate had advised us these models sold it at a premium of 10-15k, but we kept our composure as they said, "they would make things right." They simply apologized and advised us our only choices were to wait weeks a for lesser spec'ed model, months for the model we actually wanted, or a model expensive GT model. They advised us they could take 1k off said GT model we already cannot afford. Thank you for selling our car at a significant markup and offering us 1k off! Please avoid this Ford dealer.

So I drive out to the dealership from Orange County, I'm ready to buy a used Tundra but in the test drive I felt a shake at 80mph. The salesman said no one in Service could fix it that day so they would have to fix it on Monday. Monday comes no response. Tuesday nothing. So I call on Tuesday salesman is off. So I ask the person I was talking to if he can look into it....still, to this day, no response (it's been well over a week). It's really disappointing....

Terrible! 1) sales people had no experience. 2) Non-responsive... do not call back, 2) Bait & Switch (car listed for $13,999, but had non-optional add-ons to $17,590, and 3) They want all your credit information to buy with CASH... no financing. Why do they need to collect all that information. Horrible experience... will not be doing business there!

waste of time felt we were treated like a pice of meet felt they were doing us a favor and could care less don’t bother find another dealer