Reviews
Write a reviewMustang
Exceptional service and professionalism at DCH Ford in Thousand Oaks Auto Mall!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Quinn! That's what we strive for! Please let us know should you need anything else. We're always happy to help!
2018 F-150 XLT - Lightning styling package
I found one of their vehicles online, and since they were more than 50 miles from my house, proved to be very helpful in getting the numbers together enough that I felt comfortable going up there, knowing what I would be paying, as well as receiving for my trade-in. The experience at the dealership was great, and it took less than 2 hours from start to finish. Thanks again for everything!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're pleased to help you, John! Thanks for making the trip up this way! We hope we can work together some more in the future!
135k Mile Service
Once again, Brittany provided exceptional service -- courteous, knowledgeable, professional. The car was finished earlier than promised. Shuttle driver was equally courteous, professional and prompt.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Repair on 2006 towncar
Hard to rate quality of repair right after done, but "repair manager" Erik was great in terms of answering all questions and getting the car back to me quickly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Martha, thanks for the kind feedback regarding our staff! If you need anything more, please do not hesitate to reach out. We're more than happy to help!
2018 Explorer XLT
My Husband and I have had our hearts set on an explorer for a long time, and with our growing family we decided now was the time. Taylor helped us find the perfect car and he went above and beyond to get it for us. He made the whole experience easy and convenient. We would highly recommend him to family and friends in the future and we look forward to working with him again on our next car! Taylor has even called to check in with us to make sure we are loving the car. Thank you Taylor!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your kind words and phenomenal feedback, Sabrina! We're always happy to be of assistance!
Great job and great people
Always enjoy getting my car serviced here! The quality of work is great and the customer service is awesome!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're always happy to help! Please let us know if we can do anything more for you.
Great Experience
I have always been pleased with the service I receive at your dealership. However, Mr. Keir's professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Such a commitment to great customer service is to be commended. You can be sure that I will continue to do business with DCH Ford Service Center for years to come.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are humbled by your kind words, Randy. Thank you so much for your review.
DCH Ford
Great bunch of people really enjoy the process made it real simple and easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We appreciate the kind words and the compliments to our staff! We look forward to your next visit with us. Have an awesome day!
Owner
Excellent professionalism. Good knowledge of the F150
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for the kind words, Patricia! Please let us know if there is anything more we can do for you!
Professional staff
Kevin is the best From the time I stepped onto the lot to look at choices to meeting with him the next day to pick up my car. Kevin listened to what my needs were and helped me find the right car for me which was a Ford Escape Titanium Ecoboost. The process of driving off the lot with my car was a breeze and the other staff that i encountered was just as pleasant and professional and not pushy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Vivian, we really appreciate the great review! We are glad that the process was a breeze.