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Ken Pollock Mitsubishi

(309 reviews)
Visit Ken Pollock Mitsubishi
Sales hours: 9:00am to 7:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–5:00pm
Tuesday 9:00am–7:00pm 8:00am–5:00pm
Wednesday 9:00am–7:00pm 8:00am–5:00pm
Thursday 9:00am–7:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–4:00pm 8:00am–12:00pm
Sunday Closed Closed

Reviews

(309 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Friendly,prompt,helpful,awsome

someone is Always available to help with anything needed. They are friendly and courtious. Phone calls are returned promptly. service with a smile. they listen and the whole team goes above and beyond..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and for being a member of the Ken Pollock Mitsubishi family!

It was a pleasure to buy a car from Malek at Ken Pollock.

Excellent all around. I would highly recommend them. Malek and Drew were a pleasure to deal with. The whole experience was positive. Go buy your next vehicle from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you very much. It was our pleasure! Enjoy!

VERY VERY VERY HAPPY!!!!!!!!

everybody took the time to make me feel welcome , did not feel out of place like at most dealerships was told everything no stress! this was my 10 car never was i so clam they personalized every little thing I would recommend you to all my family and friends to buy from ken pollock!thank you Kathy Hoban

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and the recommendation, Kathy! Enjoy!

Phenominal employees

Servce department employees are top shelf. Kind courteous and present themselves with a semblance of professionalism. Their customer setvice skills are above and bwyond any I have ever dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much! We appreciate you taking the time to review your experience.

Car inspection

I called to have my car inspected, with a quick response and a friendly service it was done. Everyone there was very friendly and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the review!

I felt at home and the service was fast and friendly

I felt at home and the service was fast and friendly i would recommend this location to my friends and family repeat customer for life

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the review and the recommendation!

Best dealership around!

From sales through service I could not ask for a better customer experience! Marty, Dave and the entire team go the extra mile each and every time! My family has purchased four vehicles from Ken Pollock Mitsubishi in the past 11 months! That says it all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

You are making us blush! It is our pleasure and we truly appreciate your continued business. We promise to keep up the good work!

Top notch customer service

Ben was the technician who took care of servicing my car. He was very professional and customer service oriented. From the minute I stepped into the garage he made me feel confident that my eclipse cross was in good hands. I was also very impressed by the ease of making an appointment and scheduling so quickly within 2 days. The convenience of a Saturday appointment was very much appreciated. This experience confirms I made the right decision purchasing my vehicle at Ken Pollock Mitsubishi! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you very much for the review. We are happy to have been able to get your car serviced and back on the road in no time. Enjoy!

Friendly and very helpful

I was looking to purchase a newer ford edge because I wanted to upgrade from the edge I had. When I started looking at the edge that was on the the lot. David came out and asked if he could help me. He was polite and friendly I told him I was interested in the ford edge and he had no problem with pulling the car out so I could get a better look at it and take it for a test drive. He was very knowledgeable and informative. And with the great price it made my decision to purchase the vehicle from the dealership. Drew worked his hardest to find me a loan with the best interest rate he could get which helped save money on my purchase. He had everything ready for me in a timely manner and at the time I said I would be there to finalize the sale. My overall experience with the staff at ken Pollock was a great one. In my opinion you have a great team working there and I would definitely recommend the dealership to family and friends. David and drew I would like to thank you both again for the friendly helpful service at the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It was our pleasure!! Enjoy your Ford Edge!

Great customer service and sales

I purchased a used vehicle and it was a great buying experience. The employees were very pleasant and helpful. I would recommend potential car buyers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the review and the recommendation, Jonathan!