Reviews
Sales was good service and fiance not so much
Dave was great but Drew not so much. He talked very fast and very low. When talking to Dave we were suppose to have a 72 month term but then we got a 75 month term. I'm sure Drew told us that but you could've understand much of what he was saying. I really don't think the ceramic coating was worth all that money because the car washes up like a regular car with water spots. We were told just have to hose it off. The final thing the car was still dirty but the GM offered to clean it if we bring it back. The problem is we live an hour away and since they kept it over night we really expected it to be perfect. When I came in and spoke to Dave he was very friendly and not pushy that's why I brought my wife back the next day to buy a car. The only thing I didn't like was the up-selling in the finance room, the extra monthly payments, and the condition of my car being so far away. I guess the next time it would make sense to buy local and closer to home.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing your overall experience with us as it helps us to continuously improve our dealership experience. We appreciate your business, and never want any of our customers to feel as though they are being pushed into a purchase. We would like the opportunity to further address your concerns. Please give us a call at 570-281-6000 to further address your concerns.
Prompt and efficient service
Brought my truck in for the recall on both front airbags. Not only did they complete the work very quickly, but they also performed a check on my truck to let me know what other service was needed. They provided me with the full diagnosis and were no pressure about getting it fixed. I appreciate a service department that will give me their opinion and allow me to make the decision on how to proceed. Well done.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the review. We care for your car as if it were our own. Know that we are here for you if you need us. Thanks, again!
Great experience
Every single person I encountered at this dealership was amazing, helpful and very courteous. Made me feel like family. All questions answered and never tried to push anything on me. I knew what I wanted, and they were very helpful. Malek was polite and knowledgable and the GM Marty was very good with us and his employees and Drew was very good at explaining all the paperwork. Would highly recommend this dealership and will definately go back in future.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the review, Marlene! It makes us so happy to hear how much you enjoyed your car buying experience. And, your right you are family! Congratulations!
Mitsubishi outlander sport
Good deal. was able to get new vehical with low credit score here, when no other dealership would. Just had first oil change. The maintence crew are friendly and the car is running great, no problems.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello! Thank you for the review. We are so happy to have been able to help. Enjoy!
Great service
Dave and his staff handled everything efficiently and professionally. I would not hesitate to recommend go to them for any of your automotive service needs
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to review your experience and for the recommendation!
Two new cars
Bought a new car less than 6 months ago here! Totaled by no fault of my own. Returned and bought myself another great car! Great service, friendly employees, and got me the best deal around!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your loyalty! We're sorry to hear that you were in an accident but are glad to hear that you are okay. Thank you again for this great review. We wish you many safe and happy miles.
Good service
Love the service department. Always so helpful and accommodating. They are very polite. I feel they are trustworthy. .Good experience. Thank you, Dave and Ben.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gretchen, we're here to make you feel comfortable no matter if you're in for service or sales. Thank you for the five star review!
Excellent great service
The sales and service area are great...they are very friendly and helpful. I would definitely buy another vehicle there because of there great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! It's our pleasure to get you in, out and back on the road in no time at all.
Helpful
First rate service Dave was great provided me with a loaner vehicle explained all the service I needed and was fair with pricing saved me money were he could...would highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! It's our pleasure to take care of you while you're here with us!
Great Experience
The experience was stress free and very friendly. I will do all my future business with this dealership, they are a class act from start to finish.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! Welcome to the Ken Pollock Mitsubishi family!