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Tim Dahle Bountiful

(409 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–6:00pm
Sunday Closed Closed

Reviews

(409 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Tim Dahle Bountiful from DealerRater.

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Excellent experience trading in our Cadillac SRX and

Excellent experience trading in our Cadillac SRX and buying an awesome Infinity QX80. Very fair trade offered for our SRX. We were looking at several QX80’s, some Broncos, and a Lexus GX. We ended up getting an incredible deal on a beautiful QX with low miles. The forever warranty made this a no brainer decision. The process was super smooth. The feedback from Cardon Malan was very valuable as we narrowed down our choices and he was able to help us make a great choice. The sales rep, Levi also was very helpful throughout the process. The pricing, customer service, vehicle selection, and professionalism of Cardon and Levi combined with the forever warranty made this the easiest car purchase I have ever done. I plan on buying all my future cars from these guys!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

We are so thrilled to hear that you had a wonderful experience with us Brian! We will be sure to pass along your kind comments to our team here at Tim Dahle Nissan Bountiful! Please reach out if you have any additional questions, we would be more than happy to help!

We had a great experience buying our car here today!

We had a great experience buying our car here today! I’m very impressed with the price we got! Excellent pricing!!! The sales & management were very accommodating & professional! Highly recommend buying a car here!!! Thank you Tim DAHLE in Bountiful! Levi was great & honest & accommodating to help us!!! He was very helpful in every way!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write such a kind review! Here at Tim Dahle Nissan Bountiful, we strive for excellence and we are so happy to have provided such a wonderful experience for you! Please, let us know if you need anything else, we are always here!

A big no!

A big no! I spoke or texted with 4 people and all were nice, but no one would give me a "final price" (though, still without taxes and no total) until almost 24 hours into the process and it included a $2,900 dealer prep for a vehicle with 16k in miles. No details on what was done. They also tried to push me into financing the car, though I planned to pay in cash. Felt jerked around and duped like so many others. It's no surprise they have such a bad rating. I walked away from a nice car because of their methods. Boooo!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Ron, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. Thank you for taking the time to leave us your honest feedback, giving us the opportunity to improve for the future. We hope you have a wonderful day!

Just don't.

Just don't. They don't communicate with thier customers. They make changes to delivery dates but wait for you to call them to tell you. They promise return calls and then don't. If you want an honest and responsive dealership. Look elsewhere.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

Hello Daniel, I am very sorry to hear that our communication was lacking. We do our best to get back to customers as quickly and efficiently as possible but sometimes things do fall through the cracks. I apologize for the difficult situations we ran into, but am so glad that we were able to find you a car that you love! Take care and if there is anything additional that I can help with, please let me know! Vanessa S. Owner Loyalty Manager vanessa.s@tdatuo.com

Very easy and Ethan was very helpful and talked me

Very easy and Ethan was very helpful and talked me through it all would buy again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you Andres, for your kind words about our amazing salesman Eathen! We are pleased to pass on the compliment.

We love our car.

We love our car. Kyle helped us with the process and was very helpful from start to finish

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for taking the time to leave us a review and some kind words Leo! We appreciate you!

My daughter's car had a piece of pipe instead of a

My daughter's car had a piece of pipe instead of a catalytic converter, told her it passed emission test, TD got the car from CARMAX, who's service department do you trust??,TD said it's not on them, it should be, maybe you all better check your car's system, did it once, may have done it before!! MORE TO COME

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're very sorry to hear that you and your daughter's experience with us was a negative one! We strive for excellence and care when it comes to servicing our customers vehicles. I would love to talk to you about the issue more in depth. If you see it fit, you can reach me personally at my email. vanessa.s@tdauto.com

They charge 1700$ to 2200$ on top of the price of the

They charge 1700$ to 2200$ on top of the price of the vehicle becouse they said they do a 165 point inspection and they will try to put it into the finance. I am glad I didn't drive 3 hour to waste my time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Thank you for taking the time to leave a review with us! I'm sorry to hear there was a bit of confusion regarding pricing. We do our best to fairly price our vehicles, although, we do understand that expectations may vary from customer to customer. We will use this to do better for the future, thank you.

ZERO STARS!

ZERO STARS!!! 9/9/2023, my Husband & I traveled 2.5 hours to go look at a used vehicle. When we arrived, the vehicle we went over to initially look at was in really bad shape. (Should have been my first clue) So they decided to try to put us into something else, after sitting at the dealership for 8+ hours, we finally got a vehicle (we thought was the best one) After driving the vehicle back home (2.5 hrs), the oil light came on saying 3% life left on the oil. Hmmm? After being told that the service dept goes thru everything in/on the vehicles before selling it. (LIES) I got to drive it for 3-4 days & the vehicle started overheating & would not stop. So we had to park it. The general manager (very very unprofessional individual) told us to bring the vehicle back over to Bountiful & they would look at it. We tried but vehicle was over heating so we took it to a local dealership. Come to find out the vehicle needed a thermostat, water pump, battery, & oil change. Also the warranty was all messed up & wrong. The GM decided the take it upon himself to pay for all the first set of repairs out of his pocket, which I told him not too. (That should have been other clue). I got the vehicle back on a Tuesday afternoon & had to take it back that following Thursday morning bc the PCM burned out. When I contacted the GM he told me he would try to find the part cheaper for us but he never did & he never made any other contact regarding it. So we (my husband & I) had to pay for that repair $1700 later. We proceeded the go back to the dealership (2.5 hrs away) to try & get a resolution from them. When we got there, they took us into the finance manager’s office to wait. After a few minutes the Sales Manager came in & told us we have 2 options!! My husband said no we have one option. He (sales mgr) said NO, you have 2 options…1) we can walk out. OR 2) he will have us removed. Mind you, we were only able to drive this vehicle maybe 1 month out of 4.5 months!!!! TOM DAHLE NISSAN BOUNITFUL UTAH IS THE WORST DEALERSHIP EVER! STAY AS FAR AWAY AS POSSIBLE!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Mrs. Thayer, I'm sorry to hear that your experience with us was a negative one. We do the best we can for each customer. From what I have gathered, we helped with the situation as much as we could and our GM was kind enough to help out even more, out of his own pocket. I understand expectations of t his situation may vary and I'm sorry we did not meet yours. We will use this feedback as a way to better ourselves for the future. Thank you for doing business with us, if you would like to talk about this further in a private space, feel free to email me anytime. vanessa.s@tdauto.com

ZERO STARS.

ZERO STARS.. Please please please DO NOT buy a car from Tim Dahle. It has been the worst experience I have ever had. I found a car that I liked and thought it was a good car at their dealership in Bountiful. I live in Southern Utah and told them I needed a reliable car to drive to Primary Children's Hospital in Salt Lake every couple of weeks for my child's procedures. They assured me this car was a good one and while my baby was at Primary Children's having a procedure, they were pushing me to come in and buy it. They were telling me they would give me a great deal but would never tell me the full "deal" they were offering unless I came in to talk to them.(I should have known then). I left my baby at the hospital with my mom to go to the dealership and talk to them. I emphasized that I needed a GOOD RELIABLE car to make the drive so often. They assured me this was a great car and I trusted them. When you buy a car with them, it comes with 3 oil changes. Within a couple of weeks I noticed if you leave the car running the cab filled with a strong fume smell and it started running a little weird. Before it was time for an oil change I checked the oil and it was low so I had to add oil. I called them to schedule an oil change while I was up there for another procedure and told them it was burning oil. They did the oil change and instead of looking into it burning oil, they told me they would see if it was still happening next time. Of course it was still burning oil so I called them again. I spoke with a sales person who told us to drive up there and they would make it right. I told them our budget and he said they they have 20 cars in that range and that he would find us something new. My husband and I took work off and found a sitter for our kids to drive 3.5 hours to the dealership. When we got there they told us they would give us $2000 trade in for the car they sold us that had problems. We would lose the down payment we put on our car and pretty much the whole value of the car they sold us. They only gave us one car option to test drive and it ended up being thousands of dollars over budget. The same budget that he told us they had 20 cars in. They kept us there for hours listening to lie after lie. It was all a HUGE lie. Everything they said the day I bought my car and everything they told us the day we drove up there was a LIE. They wasted our time and money just to try and get us in the dealership and lie to us. Now I have an unreliable car that I have to add oil to to be able to make it to Primary Children's on a regular basis. Again I will say PLEASE PLEASE PLEASE NO NOT buy a car from this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.