Reviews
Excellent friendly service
Was in last week for a safety recall and service could not have been better. Fast and friendly! Best Ford service department I've ever used.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ottawa Ford
Don Higgens was the salesman very friendly and helpful. I though all the employees were very helpful and friendly. I would recommend this dealership to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great truck buying experience
Great people at Bob Allen Ford in Ottawa. Our salesperson was Don Higgens and he did a great job answering all of our questions and made sure we had everything we needed without the high pressure. I will highly recommend this dealer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is a great place to take your vehicle
The staff was very helpful and kept me very informed of the issues with my vehicle. They went above and beyond when I had questions or problems.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Quick lane visit
Prompt fast service at a fair price. Friendly staff and I was given a report card where my vehicle is in tip top shape. Just wish facility had a car wash.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2019 Ford F150
Very good from start to finish. Couldn't be more happy with mikalah and all of her help. The whole process was very easy. I was already happy with the service on my other vehicles so I felt sure that the buying experience would be a good one.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Service
Needed the front struts replaced on my 2014 Ford Fusion. The job was done quickly and my car was available in short order. The ride is much quieter and smoother, so far so good. PS: You might let DealerRater know this is now Bob Allen Ford, not Advantage Ford.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
oil change
I called for a oil change and tire rotation on our Ford Taurus was offered a special for both. I didn't wait very long after showing up and had excellent care.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent response as I broke down on a 1200 mile road trip.
Jeremiah Morgan did an excellent job of handle my service problem and coordinating the repairs of my Suburban. Many thanks to the team at Bob Allen Ford in Ottawa, Kansas.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service and communication!
Jeremiah was able to schedule me for a drop off first thing in the morning, diagnose my A/C, and get my car back on the road to drive to work that afternoon with an oil change to boot. I dropped it off again the next morning for a hose replacement and recharge and it was ready for pickup by noon. Jeremiah kept me up to date via email along the way and was able to work with my extended warranty company for a seamless experience on my part. I couldn't ask for more! Highly recommend Bob Allen Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair