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Bob Allen Ford-Ottawa

(115 reviews)
Visit Bob Allen Ford-Ottawa
Sales hours: 9:00am to 5:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–5:00pm 7:00am–6:00pm
Tuesday 9:00am–5:00pm 7:00am–6:00pm
Wednesday 9:00am–5:00pm 7:00am–6:00pm
Thursday 9:00am–5:00pm 7:00am–6:00pm
Friday 9:00am–5:00pm 7:00am–6:00pm
Saturday 9:00am–4:00pm 7:00am–3:00pm
Sunday Closed Closed
New (877) 431-4705 (877) 431-4705
Used (877) 438-0917 (877) 438-0917
Service (877) 438-9538 (877) 438-9538

Reviews

(115 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent friendly service

Was in last week for a safety recall and service could not have been better. Fast and friendly! Best Ford service department I've ever used.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Ottawa Ford

Don Higgens was the salesman very friendly and helpful. I though all the employees were very helpful and friendly. I would recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great truck buying experience

Great people at Bob Allen Ford in Ottawa. Our salesperson was Don Higgens and he did a great job answering all of our questions and made sure we had everything we needed without the high pressure. I will highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is a great place to take your vehicle

The staff was very helpful and kept me very informed of the issues with my vehicle. They went above and beyond when I had questions or problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Quick lane visit

Prompt fast service at a fair price. Friendly staff and I was given a report card where my vehicle is in tip top shape. Just wish facility had a car wash.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

2019 Ford F150

Very good from start to finish. Couldn't be more happy with mikalah and all of her help. The whole process was very easy. I was already happy with the service on my other vehicles so I felt sure that the buying experience would be a good one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Service

Needed the front struts replaced on my 2014 Ford Fusion. The job was done quickly and my car was available in short order. The ride is much quieter and smoother, so far so good. PS: You might let DealerRater know this is now Bob Allen Ford, not Advantage Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

oil change

I called for a oil change and tire rotation on our Ford Taurus was offered a special for both. I didn't wait very long after showing up and had excellent care.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent response as I broke down on a 1200 mile road trip.

Jeremiah Morgan did an excellent job of handle my service problem and coordinating the repairs of my Suburban. Many thanks to the team at Bob Allen Ford in Ottawa, Kansas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent service and communication!

Jeremiah was able to schedule me for a drop off first thing in the morning, diagnose my A/C, and get my car back on the road to drive to work that afternoon with an oil change to boot. I dropped it off again the next morning for a hose replacement and recharge and it was ready for pickup by noon. Jeremiah kept me up to date via email along the way and was able to work with my extended warranty company for a seamless experience on my part. I couldn't ask for more! Highly recommend Bob Allen Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.