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Napleton Kia of Carmel

(446 reviews)
Visit Napleton Kia of Carmel
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 237-5104 (888) 237-5104
Used (888) 253-5536 (888) 253-5536
Service (888) 256-3593 (888) 256-3593

Reviews

(446 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Kia of Carmel from DealerRater.

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Jaqwain was amazing!

This dealership was quick and easy! They do not pull your strings on anything! It was nice to walk in and talk to someone almost immediately. They did not try to over sell you or to talk you under. Great job guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Logan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thank you, and have a fantastic day!

This dealership was quick and easy! They do not pull your...

This dealership was quick and easy! They do not pull your strings on anything! It was nice to walk in and talk to someone almost immediately. They did not try to over sell you or to talk you under. Great job guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Danny Rodriguez was incredible! Got me all set up in a...

Danny Rodriguez was incredible! Got me all set up in a brand car. Very knowledgable of the options and helpful in the car buying experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to Danny here at Napleton Kia of Carmel! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Great experience

I had a great experience with Kia of Carmel. They really worked with me and my budget. I would come back here again for another car in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Karen, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Please don't waste your time with this dealership. We...

Please don't waste your time with this dealership. We shopped online, completed the finance information in advance and submitted all necessary documentation three days before we planned to drive to the dealership. They called and texted several times a day before the scheduled appointment, so often that we had to tell them to stop, or we would take our business elsewhere. Boy do I wish we had! We arrive at the dealership to find that the car was NOT there. They claimed they had loaned it out the day before?? We told them the only reason we had driven to this dealership was because we wanted that specific vehicle and we were not interested in something else. They suddenly decided that they could go get the car we wanted, but there might be "a few" miles on it. We agreed to go ahead and start the purchase process, at a discounted price due to the 150 mile on the car. We then spent the next SIX hours with the salesman, the warranty sales man and the finance salesman, all trying their best to bump the price. After threatening to leave again, we finally completed the purchase process, only to be told we would have to put down a $150.00 "deposit" because we did not have the title for our trade-in with us. We added that deposit to our credit card and finally left the dealership at 11:30 PM. My husband returned the next day with the title and was told that they couldn't credit our card, that a check would be issued and mailed to us. Three MONTHS later, we're STILL fighting them for the return of that $150.00.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

M&R, sorry to hear about your experience at our store. We take customer service extremely serious here, and it is obvious by your review that we have failed you in many areas. I definitely DO NOT want you struggling to be reimbursed for your $150 title fee. Please contact me directly at (630) 862-0965. My name is Doug Tincu and I am the general manager. If you prefer, you can also contact the regional director for Napleton, my boss, Jody Adams at (847) 454-5786.

Car shopping

Wife and I came into Napleton to purchase a new vehicle. We were helped by Rachid and had a pleasant experience with him. The car was exactly what my wife wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Bill, thank you for your kind review; we are happy to pass along your comments to Rachid here at Napleton Kia of Carmel! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Recommended

Got my new (to me) Kia Niro! Great gas mileage. Had a good experience buying a car from here. Beatriz helped me find the perfect care for me. Highly recommend her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Madi, we're happy to hear you had such a positive experience with Beatriz! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Wolfgray Telluride

Got my Wolfgray Telluride here. Love the staff, especially Mr. Crafty! They made sure everything went smooth and was ready on time. Big thanks to Jim Manos as well. He's a great finance manager.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Doug. We're glad to hear our Staff took such great care of you, Doug Lloyd! We hope we can continue to be of service to you down the road!

NEW CAR

Worked with Dan and Maddison to find the perfect car for the family! Proud owner of a new Telluride. They will be moving into their new dealership soon, i am interested in seeing their better facility and getting my car serviced there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Kevin, we're glad to hear you found our staff to be so informative and helpful. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

Great experience!

Came into Kia of Carmel to look at the Telluride. I was greeted by Austin Williams and made me feel so welcome. The building wasn't the nicest but everyone was so excited that they are getting a new building opening soon. The buying process was smooth. Make sure you ask for Austin Williams and Jim Manos in finance.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Thomas, we're glad to hear you found our staff to be so informative and helpful. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!