Reviews
Great Experience
Great group of gals and guys. They have one of the largest selections of vehicles in the Indianapolis area. Give them a chance at the very least.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Sean, thanks for your great review, and for giving our dealership such a high star rating! We sincerely thank you for the positive review, and look forward to seeing you again soon!
Great experience
Great place to buy a vehicle! Friendly staff! Finance was very friendly and not high pressure like most dealerships! Would highly recommend if you are looking for a vehicle!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
Best customer service I have ever had both sales and...
Best customer service I have ever had both sales and service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're glad to hear our Staff took such great care of you, Ryan! We hope we can continue to be of service to you down the road!
Jose was great to work with on buying my next-to-new...
Jose was great to work with on buying my next-to-new vehicle. He showed me the car I wanted and got me quickly through the paperwork. Very nice experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you so much for sharing your recent experience with us! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Danny and Cameron were great help! Answered all my...
Danny and Cameron were great help! Answered all my questions, did not feel pressured into buying. They were kind, respectful and pleasant to work with
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Kellyann, we're glad to hear you found our staff to be so informative and helpful. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
Jose P. really provided an excellent experience for me at...
Jose P. really provided an excellent experience for me at Napleton Kia of Carmel. His patience and graceful demeanor helped make the process of buying a car actually enjoyable. I appreciated his willingness to listen and also to confidently answer all of my questions. I would highly recommend Jose P. to anyone looking to purchase a vehicle. The entire staff was very welcoming.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, thank you for your kind review; we are happy to pass along your comments to Jose here at Napleton Kia of Carmel! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Have a great day!
The dealership itself seems to have improved since I was...
The dealership itself seems to have improved since I was last in. New people and their friendliness seems to make it a more positive atmosphere. The two men I dealt with seemed to be very friendly and full of helpful information. I'd rather have a salesman be upfront than lie to me. Nice work Dave and Austin! 👌
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
Great experience! Very clean and big selection of new...
Great experience! Very clean and big selection of new vehicles.Kostas was very kind and helpful. Came home with a new telluride and it didn’t even take long. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for sharing your recent experience with us, Jon! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
What a pleasant experience! Kostas helped me chose the...
What a pleasant experience! Kostas helped me chose the right car for my busy lifestyle.Management was very easy on getting me financed. 10/10 experience
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're glad to hear our Staff took such great care of you! We hope we can continue to be of service to you down the road!
a minute agoNEW-EditToday i went to the Kia Dealership...
a minute agoNEW-Edit Today i went to the Kia Dealership and went looking with my wife for a new car. After we came across one we liked and asked for a sales person they then told us the window sticker was not the price and they are charging 10-15% above MSRP for …
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we appreciate you taking the time to leave this review. We regret to learn that you did not have a more positive experience with us. Please reach out to us at (317) 251-1441 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Jeremy if the owner or manager of your operations wishes to practice misleading posts on cars that is up to him. Though if you post the MSRP on a car and are not willing to sell it for the MSRP clearly that is misleading. If the dealership decides to say the value is a different amount clearly what the manufacturer thinks the value is then they should leave off the MSRP off any ads online that may attract customers based on that price. Regardless I believe this will cause damage long term sales of course as I would never buy a car again from someone that would charge me over MSRP. Regardless My review is very fitting for the current business practices of your dealership as well as the customer service experience I received at the dealership.