Napleton Kia of Carmel

This dealer engages in shady sells tactics, and tries to add a ridiculous $2000 or more add on package to their used vehicles. The package is not optional. This dealer will do everything they can to get you into the dealership, and anything they can to avoid giving you an actual out the door price. I inquired through Truecar about getting an out the door price on a vehicle that I was interested in. I am an out of state buyer, so this should be an easy, transparent request. Not at all the case. At one point a lady from the dealership called me and asked me if I could come in today or make an appointment for today. When I told her I was out of state, she explained that she would send my information over to an out of state manager, who would get back to me in about a week, what a joke. She further explained that the dealership is very busy, and that is why the week time frame. Just a minute earlier this double talking floozy was desperately trying to get me into the dealership immediately. I asked her if I walked into the dealership would they turn me away, since they are so busy with appointments. This obviously stumped the poor woman, because I was met with silence. After asking for a general manager or customer relations manager to call me back, a sales guy called me later. He was pleasant, but when I asked him about the $2000 add on, he tried explaining what a value it was. He even told me about the maintenance package. I reminded him that it is probably impractical for me to drive over a 1000 miles for an oil change, lol. I told him I was unwilling to pay for any ridiculous "hidden" package. I asked him to find out the lowest out the door price and get back to me. He told me that he would check with a manager and call me back. I never heard back. Long story short, this is an unethical, shady dealership that engages in horrific business practices, and has terrible customer service. Read some of the other reviews, there is a pattern here. Steer clear and take your business elsewhere.

Mitch is the best he did a really good job on selling me a car today and got me in and out fast and I enjoyed that .

Great experience shopping for my first car. I was greeted by the salesperson. He was patient and listened to what I wanted and needed. Will definitely pass the word.

I was a new car buyer at Butler Kia about 10 years ago and when they moved from Keystone to 96th and lost a bunch of their staff, like many people I'm sure, I stopped shopping there. But I've driven by many times. Recently, I popped in to Napleton KIA and they have a brand new sales staff and management. MUCH better than the prior Napleton staff. On top of that the Kia Telluride and Sorento, K5(Optima) have been restyled and so there's a lot of good reason to come back and shop Napleton again. Gwenn was a great sales rep, super energetic and worked hard to make a deal. It's a little more back and forth than I am used to, I usually buy over e-mail, but she was still really good. Get familiar with 4-square, they use that method at the dealer. Victor in Finance was quick and gave me options to choose without pressure. Garrett, the GM stopped by a couple times and made sure the experience was positive. Overall, I'd say they finally have a dream team again, and it no longer feels like a transitional dealer...96th location always felt temporary. They mentioned they are building a new dealer just down the road and I think you'll be happy that you looked at the new and improved inventory, especially the American-made models.

Nitemare Wish i read reviews before doing business. not enough room to write my whole experience. Wont ever go or recommend anyone. After almost 10 times back&forth over a repair that was not originally made .Kept my car a mos to get a part &installed. Tried to even sell me a rip off repair warranty for high interest rates Servicemanager dishonest ,rude disrespectful unprofessional.Still my car dont run any better than before repairs. They should be shut down for having dishoneat employees working for a creditable dealership.

Was VERY helpful. Gave me all the information I needed. As an 18 year old first buyer it was an amazing experience! Alejandro is so kind and very helpful!

Like dealing with a street mechanic experience unprofessional untimely try an sell you worthless warranties un needed i would stay far away from them make half of the repairs returning several times

Gwen did a outstanding job!! Above and beyond to make the experience one of the best. High recommend buying a car there. Manager was awewome as well.

Leased a new Kia from Napleton in Carmel. Can not say enough about the Excellent customer service. Mitchell Evans is Polite, courteous, and above all straight forward in negotiating. Would highly recommend Napleton Kia.

They list the car price with ALL possible incentives however most incentives don’t allow you to combine them so it’s very dishonest tactics. I personally won’t be buying a car here because of that. When you call to discuss they don’t want to disclose that they want to waste your time and get you to come in only to tell you that you may only be able to get 1-2 of the incentives which makes them no we’re near the most competitively priced. Would not recommend stay away.