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Napleton Kia of Carmel

(449 reviews)
Visit Napleton Kia of Carmel
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 237-5104 (888) 237-5104
Used (888) 253-5536 (888) 253-5536
Service (888) 256-3593 (888) 256-3593

Reviews

(449 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Kia of Carmel from DealerRater.

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Best day ever.

Daniel Hernandez is certainly a very good salesman and I'm lucky he was there to assist me in getting the option for me to be able to buy a fairly new car. It was not the day I expected, it was better and most certainly a day to remember and a nice milestone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Gabe! We're so happy Daniel was able to help you! If you have any questions please do not hesitate to reach out. We hope to be of service to you again in the future! Best wishes, Napleton Kia of Carmel

Daniel Hernandez is awesome!

Everyone was super helpful in helping me get into a new car. I'll recommend this dealership to anyone in the market for a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thomas, we appreciate you choosing Napleton Kia of Carmel! Please let us know if you have any additional questions about your new vehicle and we will be more than happy to assist you! We're looking forward to your next visit with us!

Jerry Turner is the best!!!

My wife and I bought a Kia Niro and had a pleasant time with our experience!! Jerry turner took great care of us. If you are looking for a car go see him!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to hear that Jerry provided such a great car buying experience! If you have any further questions, please give us a call. We're always happy to help!

Excellent buying experience

Daniel Hernandez was great to work with. I found a well-priced KIA Soul on-line that I'm buying long distance. Daniel looked at every detail I asked him to and made the purchase simple, straight-forward and pleasant.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle! We're so glad you had such an excellent experience with us! If you ever need anything else, don't hesitate to reach out!

Perfect experience

Daniel Hernandez was great! So far we are pleased with the car. Our experience was for the most part good. Keep up the good work Kia! My wife is really digging the white color!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're happy to hear that Daniel provided such a perfect car buying experience! If you ever have additional questions or needs, don't hesitate to reach out!

Great experience

I had an excellent experience searching for and buying a used Kia Forte. Daniel Hernandez took good care of me. He has also been very responsive to my questions even since I’ve taken the car home. Also, another associate (sadly I can’t place her name) reached out to me after I made an online inquiry. She was extremely helpful and not at all pushy like some people at other dealerships. She got me in to see Daniel and the rest is history. The process was simple and the financing department got me what I needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're glad you had such an excellent experience purchasing your new vehicle! If you have any further questions, please give us a call. We're always happy to help!

Consumer

Staff was very professional, knowledgeable, respectable. Customer service counts first with this dealership. You tell them what you’re expecting, and they listen. I, would recommend this establishment to everyone. A Red carpet VIP moment n car buying. Markiss, James, Josh, Sean & all associates at Napleton; THANK-YOU!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for your kind words and recommendation! If you ever need anything additional, don't hesitate to reach out!

New car

Daniel Hernandez made the car buying experience as painless as possible. He was a pleasure to work with. And took GREAT care of me. Love my new Kia Optima!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're pleased to hear that Daniel provided you with a painless buying experience! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

Courteous and professional

Daniel Hernandez is honest and courteous. Made the buying experience as pleasant as it can get. He is knowledgeable and cares for his clients as per our experience so far.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're glad to hear you had such a pleasant buying experience! If you ever have additional questions or needs, don't hesitate to reach out!

Review

Anything that I need I can call or text my salesman Daniel Hernandez and he will respond immediately. He is just a great person. I highly recommend him to anyone looking for a stress free car buying experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Carol, we really appreciate your recommendation of Daniel! We hope to be of service to you again in the future. Best wishes, Napleton Kia of Carmel