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Napleton Kia of Carmel

(448 reviews)
Visit Napleton Kia of Carmel
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–4:00pm
Sunday Closed Closed
New (888) 237-5104 (888) 237-5104
Used (888) 253-5536 (888) 253-5536
Service (888) 256-3593 (888) 256-3593

Reviews

(448 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Kia of Carmel from DealerRater.

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Excellent Experience

Excellent Experience! We live about 1.5 hours away so Markiss actually sent us videos of the Kia Sedona we wanted. He was very detailed in the videos about the features and answered all of our questions so it was easy to just drive over and make the trade! We highly recommend Marks and his team at Napleton's of Carmel!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, we understand it's a big decision where you purchase your car from, and we are grateful to have been chosen. If you have any further questions about your new Kia Sedona, please give us a call. We're always happy to help!

Getting a new car

Very clean facility, very nice and helpful workers, and just a positive scene to be around. Ernest Clark is a fabulous car sales man. Keep up the good job

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new car, Janet! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

Great Feedback

I came into the facility and was greeted by Crissy. She had an upbeat attitude and offered me lots of services before stopping foot in the door. I’m not quite ready to purchase just yet but based on the way she explained the pricing for a particular vehicle I am interested, I will for sure be back to this lot to get a car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

We're glad to hear Crissy took such great care of you, Tosha! We're looking forward to seeing you again when you are ready to purchase! Have a great day!

Customer

Salesman Daniel Hernandez he sold me a Kia Soul and he gave me absolutely awesome service ended up selling me a vehicle that wasn't even on the lot yet. Four star service all the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're pleased to hear that Daniel provided such a positive experience during the purchase of your new car! If you have any further questions, please give us a call. We're always happy to help!

Satisfied Customer

I purchased a car from Crissy Burton at Ed Martin Nissan Fishers couple years ago. I’m now ready to downsize my SUV and from the reviews it looks like this would be a super great place to purchase from. My purchasing experience was above and beyond and I told myself I would always get a car with her. I’m super excited to get a new car ��

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen for your next vehicle! We look forward to seeing you soon! Take care!

Review

I was just on the lot browsing and a car salesman named Ernest came up to me. He helped me find the perfect car at a good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new car! We're pleased to hear that Ernest was so helpful with your purchase! If you ever need anything additional, please let us know! Safe travels!

Kia Soul or SUV

Daniel was very attentative an awesome salesmen and very polite. I went to old job and they told me he was gone. I finally tracked him down. I love his customer service and salesmen approach. Thank you Daniel and i will be back! Oh and you guys stole me from the dearlership on 38th Street....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're pleased to hear that our staff provided you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Great car buying experience

Ernest Clark got me a great deal on my car and he was really helpful. He definitely knows what he is doing. Ernest is a great car dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new car, Robert! If you have any further questions, please give us a call. We're always happy to help! Safe travels!

Crissy Burton is a SUPERSTAR

I spoke to Crissy about my options to purchase a new or used vehicle and she was extremely knowledgeable. I now know what is best suited for my needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

It's great to hear that Crissy provided such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Buying a new car

I was just strolling the lot then Ernest Clark came up to me and asked what my preferences are and pointed me to the perfect vehicle. Very helpful and good sells man.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new car, Ben! If you ever need anything more, don't hesitate to reach out! Safe travels!