Reviews
Great Orginization !!
3 Words. Chrissy Burton is Amazing!!! I didn’t purchase, yet....but my time was well spent, the staff were all attentive, and she will be my sales Consultant when it’s time!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Melanie, we are pleased to hear you enjoyed working with Chrissy and our team! We look forward to your next visit! Take care!
Jim is the Man... Get too him ASAP
Flew in from Texas to get this myself a new ride and Jim and the staff took amazing care of me picking me up from airport. Jim already had the car cleaned up and we were in and out in less than 2hrs. Cant express how much time and money he saved me. Which in a car buying experience is all a customer wants and needs. Thank you Jim.... “You Da Man”
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mario, we are pleased Jim could get you a great deal! We understand it is big decision where you purchase your vehicle from and we are so grateful to you went the distance and chose us! Safe travels!
Used Vehicle
Great experience! They didn't haggle us into anything we didn't want. Awesome service and let us take our time test driving and inspecting the car. Would definitely recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we are so pleased you enjoyed your visit to Napleton Kia of Carmel! Please don't hesitate to reach out if there's anything additional we can do for you. Safe travels!
Great dealership and salesman.
I had a wonderful experience at Napleton Kia of Carmel. Jim Greenberg my salesman understood my financial needs and led me to my new perfect car. I am so happy with my new Kia Forte5 it has so many extras inside including very low mileage. The car exceeded my dreams and I will come back for my next car. Thanks Jim Greenberg you are an excellent salesman.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations on your new Kia Forte 5, Barbara! It is great to hear Jim was knowledgeable and pleasant to work with. We hope to see you again!
Avoidatallcosts
This company sold us a car in October 2017, and we still don't have a title! When we realized title was not coming as promised in writing, we couldn't get return phone calls. Avoid this business at all costs!!!
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave us feedback about your experience with us. We would like to have a better understanding about your experience. Please reach out to us at (317) 351-1441 at your earliest convenience and we will do our best to resolve this with you.
Unhelpful Staff
We had a terrible experience here. We came i knowing which car we wanted, the test drive was fine, but when it came time to buy the car was when we had problems. We told them when we got there we wanted to pay cash, but all they wanted us to do was finance, even though we told them we had cash IN HAND. For a half an hour we were lectured on why cash is worthless, and we should finance with the bank instead. I told him no 3 times but he kept pushing. He then tried to raise the price on us because someone else was in line to test drive the car. We just left, we felt scammed.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ben, we regret to hear you had such a disappointing experience and left feeling scammed. This is not at all the experience we aim to deliver for our clients. Here at Napleton Kia of Carmel, we are always looking for ways to improve and we'd like a chance to make this right with you if we still can. If you would be willing, please contact our manager at (317) 251-1441
AVOID AT ALL COSTS
This dealership sold us a vehicle, promising title in 45 days. THERE IS NO TITLE!!! Stay away from this company at all costs! This has been a nightmare!!!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback with us. Even though some time has passed, we want you to know that your experience still matters. We're sorry to hear things didn't go as expected, and we truly regret any frustration caused. If there's ever an opportunity to make things right or assist you further, we're here and happy to help.
Used car purchase from Napleton Kia
Daniel Hernandez was awesome to work with. He listened and was helpful without being pushy. I would recommend asking for him when you are looking to buy a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Pam, thank you so much for the 5 star review. We are so glad that you had a great experience with Daniel!
Used Car
Wonderful customer service! 10/10 would recommend! Nice, fast, friendly atmosphere. Very welcoming. Ernest Clark is great! I will defiantly be sending my family and friends back when they are looking for a new ride.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you so much for sharing your recent experience with us, Whitley! We work hard to provide each of our clients with the best automotive experience! We hope to see you again!
Great Service
I was looking on another car lot for a good quality used car. After spending a few minutes with a distracted and condescending salesman, we walked over to Napleton Kia. Thankfully, that was a totally different experience. We met Daniel Hernandez. He was courteous and respectful. He devoted his entire day to making sure that we found just the right vehicle. His very knowledgeable sales manager, Marcus, took the time to introduce himself. Jeff made the financing process completely painless. All I can say is if you are looking for a great vehicle buying experience go see Daniel, at Napleton!! Debbie T
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We're so pleased to hear that Daniel provided a great car buying experience! Feel free to reach out to us if you need anything more. Have a wonderful day.