Reviews
Yes, but the car was kept for over two days just for a...
Yes, but the car was kept for over two days just for a tire change. The rep was nice but not communicative enough. Hard to grab ahold of.
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, Our team at Audi Fremont understands you have concerns with your recent service experience. Your time is very important to us and we sincerely apologize for the delay you experienced. Please know we will review and discuss your specific concerns with our team to improve upon our daily processes. We hope to have another opportunity to better serve you in the future. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador Kim.camargo@fletcherjones.com
Antonio Vera and his Service team went above and beyond...
Antonio Vera and his Service team went above and beyond with my recent visit. His professionalism, efficiency, and level of care for my RS5 far exceeded expectations. Audi Fremont has earned a loyal customer thanks to his stellar customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for complementing our talented team on the level of service you experienced while servicing your Audi! All of us at Audi Fremont appreciate the opportunity to earn your business. Kind Regards, Your Friends and Family at Audi Fremont
Wheel Alignment Service
Got me in quickly and out with all the repairs done perfectly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello John, Thank you for the 5 star rating and kind review! We are happy to read that our entire service team treated you very well! We are looking forward to serving you again! Best, Your Friends and Family at Audi Fremont
I got a flat tire in Fremont and called Audi from the...
I got a flat tire in Fremont and called Audi from the side of the road. I arranged to have my car towed there, even though they were closing. The kept me in the loop over the weekend and even sent videos of the service being done. What started as a stressful situation ended up being a nice experience, that's pretty fantastic! Thanks Alfred!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, All of us at Audi Fremont take great pride in serving our guest well and are elated to know you found our service drive to be absolutely fantastic! Thank you for allowing us the opportunity to earn your business! We look forward to welcoming you back! Kind Regards, Your Friends and Family at Audi Fremont
David de La Torre was amazing. Above and beyond service...
David de La Torre was amazing. Above and beyond service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Victor, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Audi Fremont
Poor Business Practice
I will be honest, The service department was the highlight of leasing an Audi. but I am in such disbelief that I have been treated with the upmost deceiving and dishonest behavior at a reputable Dealership. This all started in late June, My 2018 S3 had come to the end of its lease term, I had planned turning the S3 in and receive an offer to then go buy another Audi, My first contact was with Audi Fremont, I requested a followup to see if they were interested ion the Audi S3, The communication jumped around a lot between 3 different Reps, I couldn't keep track. One of the Reps Name was Samantha Song "Sales Manager", the other Daniel Garza " Audi Fremont rep" and Ben Baysic also an Audi Fremont rep, at the end of this long thread of communication and awesome offers they were providing, I was connected with one of them named Daniel Garza. on multiple occasions I was told things like, "We want to buy your car and pay you top dollar" or " Your cars value is so high right now, your going to get a great return" Once I made it clear what I was looking to get and if they wanted to buy the car, I was told This 2018 Audi S3 was not able to be sold nor could they buy it. They said it would go strait to an auction house and would only receive at most $28,000 for the car. Note: This same car is going for resale at $39,000 and mine has 8,000 less miles than the ones going for that price. I asked why and their BS excuse was that Audi has an open recall for a POD sensor, which for the past 3 years of owning the car I have had to replace the POD sensor 3 times. that's 1 every year! I was in disbelief because the cars value at trade in is $36,000. this is a scam! so I said to myself I would hold and wait. in the meantime had decided to mail a check to Audi Financial Services in a large sum of $25,000. it has been a month since I did so and I have not received my Title or confirmation that they received my money, So I called today and asked, The AFS Rep stated that they could not find the checks or the overnighted certified letter I sent in. IT WENT MISSING!?!? We spent less then 1 hour connecting with someone from AFS to try and located the delivered and signed overnight mail piece but they said it could not be found. I had sent live cashiers checks and now I am out nearly $26,000 and I have No idea what to do?! I mean this is clearly on Audi, its their mistake they need to make it right. I can understand if there was a huge misunderstanding and miscommunication, But for professionals to be dishonest and deceive their clients, that's a bigger concern for me. So maybe Markus Duesmann "CEO of Audi" can reach out and at least apologize and go search for my money that has vanished in the hands of AFS in Illinois! By this point I am dumbfounded that Audi has treated me with this much dishonesty and ruined my experience with there services. I can tell you this experience has def destroyed my opinions of Audi and the reputation and sadly I will not be buying another Audi. As always Cheers! see you on the next review. Christopher
- Customer service 1.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We had a wonderful sales experience at Audi Fremont....
We had a wonderful sales experience at Audi Fremont. Dante was the best salesperson we have ever had buying a car. He was very knowledgable, helpful and patient. He explained to us the many features of our new car both during the purchase process and after. He helped us setup our car just the way we wanted. Sales experience was not high pressure and we always felt comfortable and well-informed. If you are looking for an Audi, we highly recommend Audi Fremont.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Chris, Thank you for choosing Audi Fremont! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear that our team of experts ensured you had a great time while searching for the perfect vehicle. Congratulations on your new vehicle! We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Audi Fremont
Awesome service experience from Alfred Pearson! He made...
Awesome service experience from Alfred Pearson! He made my car issues seems so easy to solve giving me peace of mind. Truly appreciate his service and dedication. Highly recommend Audi Fremont for car purchase or servicing.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Sin, All of us at Audi Fremont take great pride in serving our guest well and are elated to know you found our service drive to be absolutely fantastic! Thank you for allowing us the opportunity to earn your business! We look forward to welcoming you back! Kind Regards, Your Friends and Family at Audi Fremont
Dante Kanki is an extra ordinary salesman. He is very...
Dante Kanki is an extra ordinary salesman. He is very friendly, respectful, polite and very helpful. He goes the extra mile to help me program my garage door opener. My son recommend me to him. He had the same experienced with him. I certainly recommend him to everybody.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, All of us at Audi Fremont are truly grateful to have the opportunity to assist you during your quest for a new Audi! Our team was pleased to read that you found your dealership experience be attended to with true VIP treatment while finding your dream vehicle. We all take great pride in serving our guest well, and thrilled to know Dante Kanki was at your side to ensure you had the ultimate car buying experience from beginning to end. Congratulations on your purchase! Best, Your Friends and Family at Audi Fremont
I recommend Dante Kanki to everybody.
Was in to change the front tire. David was very helpful...
Was in to change the front tire. David was very helpful to answer my question and recommendation. Was in and out in a reasonable time.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, Thank you for choosing Audi Fremont. Our team appreciates your business and is delighted to hear you had a positive experience working with David De La Torre. We look forward to serving you again at your next scheduled service interval and hope you feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com