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Direct Auto Team

(223 reviews)
Visit Direct Auto Team
Sales hours: 9:00am to 4:00pm
Service hours: 8:30am to 12:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:30am–6:00pm
Tuesday 9:00am–6:00pm 8:30am–6:00pm
Wednesday 9:00am–6:00pm 8:30am–6:00pm
Thursday 9:00am–6:00pm 8:30am–6:00pm
Friday 9:00am–6:00pm 8:30am–6:00pm
Saturday 9:00am–4:00pm 8:30am–12:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(833) 243-0570 (833) 243-0570

Reviews

(223 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Direct Auto Team from DealerRater.

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Didn’t take car to PPI I planned.

Didn’t take car to PPI I planned. Gave them a couple days notice and they could not deliver the vehicle to the inspection. They answer the phone with “direct auto” and I never knew who i was talking to. Mid.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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"Outstanding experience with Dmitry and his team on my

"Outstanding experience with Dmitry and his team on my BMW purchase. No pressure, respectful, and genuinely accommodating. Dmitry ensured the car was perfect before handover. Smooth, transparent, and professional – highly recommend!"

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Must not have been too outstanding as I have not

Must not have been too outstanding as I have not purchased a car yet, but still plan too

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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My experience was excellent from the test drive.

My experience was excellent from the test drive. to the financing/purchase, right to the point of delivery. Pricing was reasonable too, and I felt like a valued customer every step of the way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Very helpful getting information about the vehicle I was

Very helpful getting information about the vehicle I was interested in. Responsed in a very timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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They were incredible but I had to call them directly.

They were incredible but I had to call them directly. Auto trader and cars.com are useless. Never got back to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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HIGHLY RECOMMENDED!

HIGHLY RECOMMENDED! Direct Auto is amazing, it was an absolute pleasure to do business with Dmitry and his team. They provided no pressure, straight forward help with my trade and purchase. They are honest and knowledgeable, answered every question I had and very efficiently took care of all paperwork, financing and transferring my insurance and registration. It was a seamless purchase; I would highly recommend them to anyone in the market for a quality pre-owned auto.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Called ahead and expressed interest in an 04 beamer .

Called ahead and expressed interest in an 04 beamer .it wasn't the perfect car for me.after walking around a bit in the car lot .there were many cars to check out in our price range..took a ride in an 05 merc. SLK 350 wicked clean car .low.miles feindly staff.clean cars.I have recommended this team to many already and will continue to do so.luv the car .top down summer 4 me .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I purchased my second Land Rover LR2 from Dimitri

I purchased my second Land Rover LR2 from Dimitri yesterday at Direct Auto Team - the first one I bought 5 years ago and my experience trading in my old car and the purchase experience was so easy, fun, and no-stress at all. Dimitri was there to answer any questions I had and gave me a fair price for my trade. I went on their website recently because I wanted to see if he had any other newer year models and found another LR2 for sale. I called him and arranged a test drive. The car is in excellent condition and the price was reasonable - I ended up trading in my car for the newer LR2 and the process once again was fun, informative and seamless! Thank you to Dimitri and Andre for being so nice to me and my sister during the purchase process - I love my "newer" car and will continue to purchase my vehicles from you in the future! Also, I will refer as many people to you who want to avoid the high cost of buying a new car but want a great inventory, price and excellent customer service! Thank you again - you guys are the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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I bought my new (used) 2021 Kia Sportage from direct auto

I bought my new (used) 2021 Kia Sportage from direct auto team. Dmitry and his team provided excellent customer service from the minute I walked in the showroom. They were very friendly and caring and great to work with! I took the car for a test drive, and the car was so clean and spotless and ran very smooth. They also helped with license plate registration & car loan which made it so much easier. I would highly recommend direct auto team to anyone!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.