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Direct Auto Team

(220 reviews)
Visit Direct Auto Team
Sales hours: 9:00am to 6:00pm
Service hours: 8:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:30am–6:00pm
Tuesday 9:00am–6:00pm 8:30am–6:00pm
Wednesday 9:00am–6:00pm 8:30am–6:00pm
Thursday 9:00am–6:00pm 8:30am–6:00pm
Friday 9:00am–6:00pm 8:30am–6:00pm
Saturday 9:00am–4:00pm 8:30am–12:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
(833) 243-0570 (833) 243-0570

Reviews

(220 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Direct Auto Team from DealerRater.

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Bought a 2006 RSX excellent condition they were great in...

Bought a 2006 RSX excellent condition they were great in helping me,couldn’t ask for a better situation TKY guys your awesome I’ll recommended

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Just recently purchased a 2015 Mini Cooper from Direct...

Just recently purchased a 2015 Mini Cooper from Direct Auto Team and the experience was pleasant, hassle free, and straightforward. Dimitry is professional, friendly and dependable. I will recommend Direct Auto Team to friends of ours who are looking to purchase a used vehicle.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

We just purchased a 2011 Volvo S40 T5 from Direct Auto....

We just purchased a 2011 Volvo S40 T5 from Direct Auto. Dmitry made the experience easy, he was helpful and even stayed late so we could test drive the car on the highway. We highly recommend Direct Auto and we will definitely be returning when purchasing our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

1977 MGB: My husband dream car is the 1977 MGB. He found...

1977 MGB: My husband dream car is the 1977 MGB. He found it at Direct Auto Team in Massachusetts. We got great service from Dmitry. The deal went smooth and he even delivered it to us in western NY. We took it out for our first ride tonight. We love it. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Not Responsive

They send plenty of emails once you inquire but they don't reply to your responses, replied back 3 times and only got inquiries no direct reply back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Quick + Easy

Dmitry was helpful and easy to reach by text. He was able to register the truck and provide plates on the day of the purchase. Nice to avoid the 3-weak DMV waiting list.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

HONEST BUYING EXPERIENCE

Honest, Quick, No- Pressure buying experience. Very Welcoming and easy transaction. Everything was done in house and easy! Good Quality VEHICLES! Trustworthy and worth the visit!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Purchase of used Mazda5

Saw ad for the Mazda5. I called them and made arrangements to go see it. When I got there the car was in front waiting for me. Staff very courteous and friendly. After test drive I talked with Dmitry and discussed financing. Bank offered less time then I needed to pay loan. Dmitry talked to bank and we got my payment period extended to a reasonable monthly payment or me. I have had bad experiences in the past but Dmitry and Direct Auto were great to deal with. I highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Just purchased a mid mileage used car from Direct Auto...

Just purchased a mid mileage used car from Direct Auto Team. Car was exactly as advertised. Dmitry and Andre were excellent. Negotiation was pleasant; agreed upon price was fair. Car was immaculate upon receipt.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

BAIT & SWITCH

REGARDING STOCK NUMBER #10360 CONTACTED Dmitry Golub about this 2005 Ford that was roughly $4,500 over book value to confirm that this truck was as shown online since my wife & i were coming from Ct. to buy if all checks out. He assured me that the truck was beautiful, better than the pics & since it was so good that he will not move on the price. With that said, my wife & I decided to drive the 3plus hrs. up there and would be willing to pay over book as it showed online. WHEN WE GOT THERE & SAW THIS THING, WE WERE IMMEDIATELY PISSED AS NOT, NOT ONE SECTION OF THIS TRUCK LOOKED ANYWHERE AS NICE AND EVEN LOOKED AS THOUGH THE PICS COULD HAVE BEEN AT LEAST 10 YEARS OLD. IT DIDN'T EVEN HAVE THE SAME STEERING WHEEL IN IT AND EVEN LOOKED AS THOUGH IT WAS USED ON A CORN FARM WITH ALL THE WEAR N TEAR ON THE BUMPERS AND EXTERIOR, ROOF LEAKS, BLOWN ENGINE, ROOF RUST, DENTS & SCRATCHES FRONT TO BACK. I told this albaniam how lucky he was that my wife was with me that trip. HE EVEN CALLED AFTER WE LEFT TO SAY HE WAS SORRY THAT IT NORMALLY DOES'NT HAPPEN THIS WAY. THAT SAYS IT ALL, THAT IT'S NOT THE 1ST AND WON'T BE THE LAST AS RIGHT NOW ON 6/23/20 HE IS SHOWING THE SAME PICS TO MISLEAD & MISREPRESENT. I still have his voicemail stating all this...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.