Chrysler Dodge Jeep of Englewood Cliffs

My husband brought it in to the Englewood Cliffs dealership to replace the shifter cable as part of a recall. He also noted that the “check engine” light has been for a few days, so he asked that they check on that as well. The service manager, DOMINICK BAGLIONE, said the issue was with the transmission valve body, and that would have to be replaced. We were charged $2,666.49, and my husband drove the van home on 9/22 (10 miles away). Only when the van was parked in our driveway did he notice that transmission fluid was leaking from the van, and when he spoke to Dominick he said this was normal, since the technicians would over-fill and the fluid would spill over. He insisted this was normal and brushed off our concerns. The next morning, we noticed that the check engine light was back on and there was MORE transmission fluid on the driveway under the car. We were told to bring the van back into their shop. In the 10 miles it took to get from our house to their repair shop, the sounds the van made got progressively worse and the transmission was slipping. It barely made it to the shop. There, Dominick said that the van needed a completely new transmission, and it would cost and additional $6,657.03. This on top of the $2,666.49 that was already paid when he failed to correctly diagnose and repair the van. If anything, the van was in worse shape than when it was first taken into their shop. When asked if we could get credit for the $2,666.49 that was already paid when they first attempted to fix the transmission, Dominick refused. Since the van couldn’t be driven in the condition that it was in (it would never have made it out of their facility), he reluctantly agreed to have them do the work. Meanwhile, we called another dealership in Teterboro to inquire about how much it would cost to replace the transmission on the van. Their reply was $4,500 - $5,000 for parts and labor. They were shocked at what was being charged at the Englewood Cliffs dealership, and what was already paid for the attempted repair. Yet another dealership in Paramus was also shocked at the price and noted that the facility has a policy of price matching a competitor’s lower price. When Dominick was told that their sister dealership in Paramus mentioned their price match policy, he said he wanted to see it in writing, but overall disregarded it. When asked to speak to his supervisor, he refused to give a name. When it came time to make the final payment, my husband made a last-ditch effort to AT LEAST get credit for their first attempt at repairing the transmission. Dominick was defensive and insisted that he did him a favor by not marking up the price of the transmission by $3,000, so he claims that he did in fact give a “discount”. Note that this “discount” is not indicated on the receipt. Since the van was being held until the balance on the bill was paid, and it was useless to push the point with Dominick, my husband reluctantly paid. We have since spoken to a mechanic who noted that perhaps the transmission valve body was install incorrectly, or the transmission wasn’t re-assembled correctly (hence, the leaking transmission fluid after the first attempted repair and reappearance of the check engine light), and perhaps this is what ultimately lead to the need to completely replace the transmission.

DO NOT GO HERE FOR SERVICE! DOMINICK BAGLIONE WILL RIP YOU OFF. My husband brought it in to the Englewood Cliffs dealership to replace the shifter cable as part of a recall. He also noted that the “check engine” light has been for a few days, so he asked that they check on that as well. The service manager, DOMINICK BAGLIONE, said the issue was with the transmission valve body, and that would have to be replaced. We were charged $2,666.49, and my husband drove the van home on 9/22 (10 miles away). Only when the van was parked in our driveway did he notice that transmission fluid was leaking from the van, and when he spoke to Dominick he said this was normal, since the technicians would over-fill and the fluid would spill over. He insisted this was normal and brushed off our concerns. The next morning, we noticed that the check engine light was back on and there was MORE transmission fluid on the driveway under the car. We were told to bring the van back into their shop. In the 10 miles it took to get from our house to their repair shop, the sounds the van made got progressively worse and the transmission was slipping. It barely made it to the shop. There, Dominick said that the van needed a completely new transmission, and it would cost and additional $6,657.03. This on top of the $2,666.49 that was already paid when he failed to correctly diagnose and repair the van. If anything, the van was in worse shape than when it was first taken into their shop. When asked if we could get credit for the $2,666.49 that was already paid when they first attempted to fix the transmission, Dominick refused. Since the van couldn’t be driven in the condition that it was in (it would never have made it out of their facility), he reluctantly agreed to have them do the work. Meanwhile, we called another dealership in Teterboro to inquire about how much it would cost to replace the transmission on the van. Their reply was $4,500 - $5,000 for parts and labor. They were shocked at what was being charged at the Englewood Cliffs dealership, and what was already paid for the attempted repair. Yet another dealership in Paramus was also shocked at the price and noted that the facility has a policy of price matching a competitor’s lower price. When Dominick was told that their sister dealership in Paramus mentioned their price match policy, he said he wanted to see it in writing, but overall disregarded it. When asked to speak to his supervisor, he refused to give a name. When it came time to make the final payment, my husband made a last-ditch effort to AT LEAST get credit for their first attempt at repairing the transmission. Dominick was defensive and insisted that he did him a favor by not marking up the price of the transmission by $3,000, so he claims that he did in fact give a “discount”. Note that this “discount” is not indicated on the receipt. Since the van was being held until the balance on the bill was paid, and it was useless to push the point with Dominick, my husband reluctantly paid. We have since spoken to a mechanic who noted that perhaps the transmission valve body was install incorrectly, or the transmission wasn’t re-assembled correctly (hence, the leaking transmission fluid after the first attempted repair and reappearance of the check engine light), and perhaps this is what ultimately lead to the need to completely replace the transmission.

They charge $110 for a standard oil change (I wonder how much is for synthetic). This service should not take more than 30 minutes took over 2 hours and the service desk representative was upset that I did not agree to the other services (engine flush, transmission flush, HVAC disinfectant, etc). Definitely over priced and not worth the money. Go elsewhere.

Do not service your car here!!! They overcharge!! There Service Manager Dom will BS you to death!! He charged me $1000 more than 2 other local dealerships for the same job. Never sent estimate before starting work. BE SMART SERVICE YOUR CAR ELSEWHERE!!!!

I purchased a $54,500 2017 Jeep Grand Cherokee SRT from this dealer on 11/16/19. That night I realized they did not give me a spare key, spare tire or most importantly a wheel lock key. I was quite angry but I figured it’s fine they will fix it. I made an appointment at 1pm on 11/27/19 for the service department to take off the wheel lock keys and address 2 other issues (lane assistant service light turned on and bad water leak in spare tire compartment). I was told I would be first in line and would be taken care of right away. Over 2 and a half hours here and they have 2 of the 4 wheel lock keys off. At this rate I will be here for 5 hours for a mistake that should have been taken care of before they even listed the vehicle for sale. Not to mention I am over an hour away each way. They are refusing to give me a spare tire as they didn’t have one it when they got it even though it is clearly listed as an add on the window sticker I was given. As a “comp” they are going to order me a new key for free and will call me when I can come pick it up. As for the other issues I’ve been made aware there is no way they will fix the wheel locks, lane assistant and the leak in the rear before close of business day. They then offered me a loaner while they fix these issues, but I’ll have to bring it back another day because it’s thanksgiving weekend and the service department is closed. So all in all I’ve spent 6 hours purchasing the car and another 5 (so far) to bring it in for repairs that it came with. Needless to say I would NEVER return. I would HIGHLY recommend you look elsewhere before purchasing here.

Buying was excellent, as buying a new car usually is. But once i had to deal with the service, it really showed what they think of their customers. Car broke down at 1800 miles on the odometer. Everything pointed to electronics failure. Car accelerates and shuts down suddenly, transmission disengages while driving, whole pile of error codes. I called the dealership, made an appointment for 1PM that same day. I drove carefully for 2-3 miles, which is about half-way, but then car started getting really erratic, i figured it's too dangerous to drive, called the dealer explained that i'm stuck, asked them to send a tow truck. Dealer said "nothing we can do with you being stuck, call corporate". Dodge corporate thankfully covered me, 3 hours later a tow picked me up and took me to dealership. I apologized for missing an appointment and explained why i missed it, cause it took that long for a tow truck to bring me. After two hours, they didn't know "what's wrong with it", they promised to call next morning, and i went home in a cab. Nobody called next day, i had to chase the rep who only picked up a day after the day he promised to let me know what's up. He said they still don't know and its gonna take a few days to analyze. I asked for a loaner, he said they don't give loaners, but can cover $35/day for 3 days for me to rent my own car. That is what costs to rent a bicycle for a day. After that i got online and found out what is the problem with the car. Seems 2019 RAMs have high rate of failure of the throttle position sensor, which comes with all the symptoms that the truck had. It took me less than 20 minutes of digging to pull that up. I called back, again, rep is nowhere to be found, now i was really pissed. I called Dodge corporate to file a complaint, but they offered to speak to the dealer. 2 hours on the phone and conclusion that corporate rep got from them was "he didn't have an appointment, that's why we not working on his car". Which is a flat out lie. They are negligent and incompetent. I can't f****** believe that one can drop a $60K on a vehicle and get treated like a stray dog or unwelcome guest, when a vehicle stops working at 1800 miles. Previous car I owned had an issue past 50000 miles, dealer still offered a cheap loaner while they work on the problem. I have worked on cars and motorcycles with potheads and alcoholics that told less lies, knew more about cars and worked faster. This is absolutely unacceptable.

Never thought I could say this, but I actually had a great car buying experience. Piero and Jeremy were professional, patiently answered all my questions and kept the process light and stress free. I would definitely use them again and recommend them to anyone looking at buying a car.

After many years of not waking into a dealership, my wife picked this one and saw a car she liked. The salesman was friendly and helpful, as was the sales manager. Everyone is courteous and professional. I’ll return for my next car.

One of the best dealerships I have been to hands down. Beautiful facility but most importantly from start to finish an excellent experience. They provide a world class customer experience so attentive and answers to all your questions. Made the process so simple and easy ⭐️⭐️

I fully recommend this dealership . Ask for Jerome, he is the best! Knows his cars and inventory. Very patient and courteous and always has a great smile and will get you what you are looking for .