Chrysler Dodge Jeep of Englewood Cliffs

George and Jay helped me find exactly what I was looking for and beat the price from several other dealerships

Just simply scammers-they are always trying to tell you need more then you need.Run from Dominick.

Worst customer service ever. Total scammers. Complete incompetence. Do not go here. Horrible people. Zero stars

omg, love my ram truck !!! Recently purchased a 2022 Ram Rebel GT!! thanks to Jin Kang, who helped me get into the vehicle I wanted. Could not be happier with my purchase and customer service I received

Brought car in. Easy and painless. I couldn’t pickup when ready. No problem. Picked up next day and car was totally cleaned for me!! Thanks so much

Brought truck in for “I/c coolant level low”. They charged me $4200, went to pick up truck all of a sudden had check engine light, told them, they “diagnose” the truck for 2 weeks and tell me it needs a new turbo!! They tell me it’s back ordered, and nobody has one in stock, even tho a dealer 2 hours away had a turbo in stock. The service manager talks down to u, very disrespectful, when asked to speak to someone in customer service, he said there’s nobody! When asked to speak to the owner, he stated, “the owner doesn’t speak to any customers!!!” After having it there for a month, I pulled it out with a tow truck because all of a sudden it wasn’t drivable. Take it to another dealer and they tell me the coolant level sensor is physically broken. If that’s the case and that’s why I brought it there in the first place, what happened to the $4200????? Frustrated beyond belief!!!Constantino is disrespectful, and the manager Baglione does nothing to help, it’s all about the money for these guys. I should’ve never been here, wish I read the reviews and the comments on the Better business Bureau!! Stay away!!!!!!!! These guys are useless crooks, and don’t bother complaining when the service manager is married into the family. Good luck

Worst Dodge In The Whole TriState Area. UNBELIEVABLE, RUDE, HORRIBLE SERVICE. MANAGER/OWNERS/EMPLOYEE all seem to have their jobs. I took my car in for a oil change and this is how my car was returned, the manager told me they wasn’t responsible for the damage because “valet the one who cracked my bumper” meanwhile the manager try to return my car to me hoping I wouldn’t see the damage. I PLAN ON SUING THESE GUYS! PLEASE DO NOT COMIN HERE IF YOU OWN A BEAUTIFUL CAR. THESE GUYS ARE THE DEVIL!!

My daughter bought a car from this dealer and though the salesman was personable, he was very quick with his lies to justify the ridiculous fees they charge. We were able to get rid of most of those fees, and struck a decent deal. But after paying in cash, and paying them to register and title the car, it’s been nothing but headaches. They gave her the plates and registration but not the title. And they didn’t refund her the $106 they overcharged her for registration fees which, by law, they owe her. She tried contacting the salesman and he hasn’t called her. I called the sales manager and he made up a story that DMV will mail the title and refund which I have NEVER experienced by any car I purchased and those of other people I’ve talked to. My next step is reporting them to NJ Dept of Consumer Affairs.

Not even 1 month ago purchased a Certified Pre Owned Jeep Grand Cherokee from this dealership. Below are SOME of the issues I have encountered since: SEXIST OCCURRENCES: - Jerome Drackett, sat down to discuss my warranty options. Instead of speaking to me, he ONLY addressed my boyfriend. I said to Jerome, “I am buying the car, not him. Please tell me the info.” It was as if I didn’t even say anything because he continued to ONLY address my BF. - I was told I needed to put $ down on the car to have them hold it until Tuesday. After giving Jerome my CC, he handed the receipt to my BF. I said again to him “I AM BUYING THE CAR.” - I had asked Jerome some questions about the car & he said he was going to give me a call with answers. HOWEVER, instead of calling me, he called my BF. My BF told him that he was not buying the car & he should call me. Instead, Jerome never called. When I mentioned it to him, he flat-out lied to my face & said he left me a voicemail (which he did not!) & tried to blame George (only professional there). *This dealership must be stuck in the 1800s because they do not seem to understand that WOMEN are capable of buying cars.* BUYING THE CAR I had a check for the full amount of the car. They were quick to take my $ however once they did…It was as if I did not exist. I waited for over 4 HOURS. Mind you, the dealership was empty (8pm on a Tues.) Jerome was busy talking to his friends. Once I signed the last of the paperwork, I was told that they did not have their key guy make the 2nd key, & I would need to come back. (I live 1hr away). When I signed the initial paperwork the week before, it stated that there would be 2 keys….they knew I was coming & this should have been done in advance. Once I finally got the key, I got in the car to drive home. About 1 mile down the road from the dealership, my car's tire sensors went off saying that 3 of the tires were extremely low on air. I had to stop at a gas station & fill my car’s tires up with air. They failed to check thisin advance- MASSIVE safety concern. The tires needed over 10 units of air!!! About 30 mins into my drive home, the battery on the ONLY key they gave me DIED. I needed to stop to get a battery because they failed to put a new $2 battery in. 2 WEEKS INTO OWNING THE CAR The radio stopped working. The screen was just a blue square, it would freeze throughout my drive or continuously restart. I was unable to actually utilize many features of my new car. I took the car in & told service the litany of issues (at this point I had the car for under 3 weeks). I called ahead to make sure the key guy would be in (they told me he would be) & it turned out he wasn’t & they had to call him to come in. I waited for over 6 hrs for nothing to be fixed. They told me the radio is broken (DUH!) & it needed to be replaced & they didn’t have the parts so I would need to wait 10 days. Upon returning the car, my car had chips in the paint, my back seats were severely scratched & there were pieces of tape all over. Basically returned my 3-week old car to me dirty & damaged. It's been 6 days since they checked it & now my car's “start-stop feature” doesn't work. It says “battery charging” or “engine too cold” this SHOULD NOT HAPPEN. In addition to all of these issues, the Sirius XM trial I am not able to experience due to my broken radio. Upon telling the head of the dealership Jay Murali this, his response was “when we put the new radio in, you can call Sirius XM & pay for 3 months, & then we will reimburse you” um…what!!! BUY YOUR CAR ELSEWHERE. WHEN YOU ARE PAYING FOR ANYTHING WORTH THAT MUCH MONEY YOU SHOULD BE MET WITH RESPECT & PROFESSIONALISM - WHICH THIS DEALERSHIP DOES NOT HAVE. YOU SHOULD ALSO BE BUYING A CAR THAT HAS BEEN PROPERLY CHECKED & DOESN’T POSE SAFETY CONCERNS THE MIN YOU LEAVE THE LOT. IF you have to buy from here, ONLY work with George.

Unprofessional and dishonest. DO NOT RECOMMEND!! Very disappointed in their dishonest service. They lie about services being done when it was not conducted. I've called on Thursday to Constantine and Jay but no one calls back. When email was addressed to their Corporate Director David Porter of Route4cars, he calls Saturday afternoon to investigate and call back Monday. On Monday night, I get an email response which made me call FCA Customer Service and file a complaint. The advisors Dominick and Kevin both have evidently lied to David and his email response was "no work was authorized, no work was performed and you were charged nothing." Who would wait for over 6 hours to take a look at noise concerns and requested oil change and then refuse?? The technician even put a oil change sticker for next oil change date/miles but oil change was not performed. The common courtesy to call back was ignored. They did not even bother with a return call when requested. As for the noise, tires with 10/32 in tread were blamed. Kevin says I can call Fidelity Warranty (for tires/wheels) myself and file a claim. Provided no help what so ever. As for the oil change, I was told it's on us since we had you waiting for so long. As for the brake pads supposedly replaced on 3/2021 from CDFR Englewood Cliffs, it still squeaking, when requested to replace the brake pads, they simply said noise could not be replicated... and pads were not changed. The squeaking noise was heard as soon as I left their parking lot and stopped at the stop sign. It's a shame that advisor Dominick who is mentioned for terrible reviews multiple times gets away with lying and unprofessionalism. Don't waste your time here. Take your business elsewhere.