Reviews
Good options the car we wanted sold
We came in on a Saturday which was very busy, the vehicle we were looking at was sold the night before. The salesman Sean tried his best to find us what we needed but they didnt have a truck with the specs we needed. We would come back in the future
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, thank you for your feedback! We hope to see you again in the future. Please call us at 855-490-3917 if you have any questions!
Good experience in Orlando
Came from about 4 hours away, I called ahead so they could hold the truck. It was not as clean as the website showed but it was what we wanted, thanks Sean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for your feedback Pat. We appreciate customer feedback as it allows for our company to continuously grow. We apologize your vehicle was not as clean as the website showed and will contact necessary departments to ensure this does not happen again. If you have any further questions, please give us a call at 855-490-3917. Thank you!
Car on site for 142 days was suddenly “sold”
We drove almost 2 hours to come see a specific car we had an appointment for. They confirmed the appointment this morning and then this afternoon at 4pm again and we arrived at 5pm only to be told that the car was “being worked on” and then when we insisted we would not see another car they said it was actually sold out of state that very day. They had the car listed across many sites for over 142 days and suddenly it was gone? Super suspicious and acted so weird about it. The car is still up online and it actually had a price drop magically yesterday. They are scammers who bring you in with a cheap price and then try to show you more expensive options. They also have extremely high dealer fees that make the low prices mean nothing.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Putting ownership in wrong name
I bought vehicle in March and paperwork was incorrect now I can’t put my handicapped license on my car called several tine some lady hang up on me it’s over six months nothin happens
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Elaine, thank you for your feedback. We apologize to hear your paper was incorrect, and are investigating your concerns. We will reach out shortly for an update. Thank you for your time.
Kelvin McCoy was awesome
Kelvin McCoy was awesome friendly and very professional helpful he did a great job. He explained to me well and made sure I understood Thanks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Wanda, thank you for your review!
AWESOME
NENA was amazing if I bought I car I would come to here every time she was a wonder to work with really appreciate it!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your review! We are so happy to hear you had such a great experience with Nena. Welcome to the HGreg.com family!
Awesome!
Carlos Rodriguez has given us the best customer service we've ever had in a car dealership! He was honest, clear, very patient with us and super friendly. Buying my own car has been the most important decision in my life and he helped me get through it. We appreciate him so much and I recommend him and HGreg for all your car purchases!!!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you Marielys!
Excellent service
Carlos Rooriguez was the most amazing car sales associate. I have never had this type of of service at any car dealership I have ever been in. Thank you Carlos and the staff at HGREG.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Maurice, thank you for your kind words regarding our salesman Carlos! We will be sure to pass the message along. Welcome to the HGreg.com family!
Scammers
Called to inquire on a used car. Was told that “you can’t always trust Carfax, so I’ve double verified that there has been no accident’s with this car.” I then looked up the VIN...major damage to drivers side and suspension. SCAMMERS! Stay far away.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Chris, thank you for your feedback. We offer free CarFax and AutoCheck for every vehicle in our inventory free of charge. This allows for customers to know the vehicle history. With that being said CarFax, an independent company, releases their own reports and we do not control what or when files are updated. If you have any further questions please email me at mateo@hgreg.com. Thank you.
Beautiful Car, Battery Died
Beautiful car, but the battery died during my drive home. They sent me off the lot with only 1/4 tank of gas. My sales agent, Cliff, was super nice, and drove me to the airport to return my rental car. I was very disappointed in the $1K dealer fee and sending me on my way with limited gas and not even inspecting the car to address the battery problem before selling it.
- Customer service 3.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thank you for your feedback. To keep our prices aggressively competitive with the market is it our policy not add fuel unless necessary. This policy allows for savings we can pass onto the customer. If you have any further questions regarding our policies please email me at mateo@hgreg.com. Thank you.