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HGreg.com Orlando

(1,564 reviews)
Visit HGreg.com Orlando
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,564 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of HGreg.com Orlando from DealerRater.

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Good options the car we wanted sold

We came in on a Saturday which was very busy, the vehicle we were looking at was sold the night before. The salesman Sean tried his best to find us what we needed but they didnt have a truck with the specs we needed. We would come back in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hi, thank you for your feedback! We hope to see you again in the future. Please call us at 855-490-3917 if you have any questions!

Good experience in Orlando

Came from about 4 hours away, I called ahead so they could hold the truck. It was not as clean as the website showed but it was what we wanted, thanks Sean.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your feedback Pat. We appreciate customer feedback as it allows for our company to continuously grow. We apologize your vehicle was not as clean as the website showed and will contact necessary departments to ensure this does not happen again. If you have any further questions, please give us a call at 855-490-3917. Thank you!

Car on site for 142 days was suddenly “sold”

We drove almost 2 hours to come see a specific car we had an appointment for. They confirmed the appointment this morning and then this afternoon at 4pm again and we arrived at 5pm only to be told that the car was “being worked on” and then when we insisted we would not see another car they said it was actually sold out of state that very day. They had the car listed across many sites for over 142 days and suddenly it was gone? Super suspicious and acted so weird about it. The car is still up online and it actually had a price drop magically yesterday. They are scammers who bring you in with a cheap price and then try to show you more expensive options. They also have extremely high dealer fees that make the low prices mean nothing.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Putting ownership in wrong name

I bought vehicle in March and paperwork was incorrect now I can’t put my handicapped license on my car called several tine some lady hang up on me it’s over six months nothin happens

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Elaine, thank you for your feedback. We apologize to hear your paper was incorrect, and are investigating your concerns. We will reach out shortly for an update. Thank you for your time.

Kelvin McCoy was awesome

Kelvin McCoy was awesome friendly and very professional helpful he did a great job. He explained to me well and made sure I understood Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Wanda, thank you for your review!

AWESOME

NENA was amazing if I bought I car I would come to here every time she was a wonder to work with really appreciate it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you for your review! We are so happy to hear you had such a great experience with Nena. Welcome to the HGreg.com family!

Awesome!

Carlos Rodriguez has given us the best customer service we've ever had in a car dealership! He was honest, clear, very patient with us and super friendly. Buying my own car has been the most important decision in my life and he helped me get through it. We appreciate him so much and I recommend him and HGreg for all your car purchases!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Marielys!

Excellent service

Carlos Rooriguez was the most amazing car sales associate. I have never had this type of of service at any car dealership I have ever been in. Thank you Carlos and the staff at HGREG.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Maurice, thank you for your kind words regarding our salesman Carlos! We will be sure to pass the message along. Welcome to the HGreg.com family!

Scammers

Called to inquire on a used car. Was told that “you can’t always trust Carfax, so I’ve double verified that there has been no accident’s with this car.” I then looked up the VIN...major damage to drivers side and suspension. SCAMMERS! Stay far away.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Hello Chris, thank you for your feedback. We offer free CarFax and AutoCheck for every vehicle in our inventory free of charge. This allows for customers to know the vehicle history. With that being said CarFax, an independent company, releases their own reports and we do not control what or when files are updated. If you have any further questions please email me at mateo@hgreg.com. Thank you.

Beautiful Car, Battery Died

Beautiful car, but the battery died during my drive home. They sent me off the lot with only 1/4 tank of gas. My sales agent, Cliff, was super nice, and drove me to the airport to return my rental car. I was very disappointed in the $1K dealer fee and sending me on my way with limited gas and not even inspecting the car to address the battery problem before selling it.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your feedback. To keep our prices aggressively competitive with the market is it our policy not add fuel unless necessary. This policy allows for savings we can pass onto the customer. If you have any further questions regarding our policies please email me at mateo@hgreg.com. Thank you.