Reviews
Lots to choose from
They have just about every kind of car you can think of there. I was not able to find the right car as I was looking for something specific but the salesman Sean was very nice
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi, we currently offer more than 95% of makes and models at our dealerships, and are happy to hear you noticed! Thank you for choosing HGreg.com.
Good orlando experience
Coordinated buying the car on the phone with Sean. Came in and finished buying the car, smooth proccess. The wait was a bit long but they were very budy
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Dayman, thank you for your feedback!
Car buying made easy
Had a lot of cars, they were cool with me driving a few until I found the right one. Thanks Sean and team, I will definitely come back next time I need a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi James, thank you for your review! We are so happy to hear Sean was able to assist in finding the perfect car for you.
GMC Acadia
My salesman Ralph was amazing he made me feel like I had a million dollars he told me no car is to much to purchase, I will come back with a friend thanks Ralph
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
They are the reason buying a car is miserable
The reason their reviews say they are unprofessional is because that’s exactly what they are. They are unorganized and then will tell you that you’re the reason something wasn’t done correctly. I was throwing my money at them for the car. I offered to put a deposit down. They sold the car out from under me WHILE RUNNING MY CREDIT AND FORMALIZING THE DEAL and then told me it was my fault for not putting a deposit down.
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Lauren, we are sorry to hear the car you were interested in was sold, and understand your disappointment. Unfortunately, this sometimes happens. We have over 300 employees working on selling cars from the our inventory simultaneously. It is common for two customers to be particularly interested in the same car. We apologize that your car of interest was sold to another customer. We rely on customer feedback for quality control and improvements for the future. Fortunately, we take in inventory of new cars every day, and one you may like could be in inventory right now! I strongly suggest you visit our website and check our inventory list. Thank you.
Bad customer service
I’ve tried to get in contact with someone there about a car I wanted to purchase I have been hung up on several time and no one can seem to call me back. They referred me to a different line and still no help there.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hi Kali, thank you for providing us with feedback. We take pride on our customer service, and apologize for the lack of communication you received. Please email me at mateo@hgreg.com with your best contact information so I may investigate this incident, and connect you with a sales professional right away. Thank you!
Customer service at it's best
I was looking for a Volkswagen Jetta sportwagen and found the listing on cars.com they were very quick to respond to my inquiry. The customer service is fenominal. I was checked in on a timely manner leading up to my appointment. Came in and was assigned a customer service representative immediately. A very professional associated by the name Ralphael. Within a few minutes i was looking at the car I inquired about. It was in great condition. Everything lined up with the Carfax reports and pictures posted on cars.com and hgreg.com. even though the sales rep had multiple clients, he still provided efficient and timely customer service. I got a great offer on my trade and the price on that vehicle was below the market value. I highly recommend you visit this establishment for your next purchase. It's efficient, friendly, and professional.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lorenzo, thank you for your valued feedback on your recent experience with us! We are so happy to hear your entire experience was subpar and exceeded your expectations!
the place to go
Me and ny wife went in yesterday and worked with Devin. I would say that's one of the best experiences and salesman I have ever had. I would highly recommend going there and seeing him.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fuller, thank you for your recommendation of our salesman Devin and congratulations on your new vehicle!
Great place to buy a car
Came in to look at a few cars online. Sean helped me find the right one and then the finance guys got me in the payment range I wanted
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Garrett, thank you for providing us with your feedback and congratulations on your new car!
Best used car prices in Orlando!
Saw the car I wanted online, they answered all the questions I had. Went in test drive the car, after that the buying proccess was easy. Big thanks to Sean.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Apopka, congratulations on your new car! Our redefined car buying process allows for a simple & fast car purchasing experience. Thank you for your review.