HGreg.com Orlando

Came in yesterday and got to work with Devin. They have one of the best systems I have ever seen. I would highly recommend you to go there and work with one of the best salesmen there and that’s Devin!

Great customer service. Seamless transaction. Alex Cortes was a great salesman that made sure I was well I formed. Would definitely buy from them again. Quick and painless

Overall was a good experience, I was able to get what I wanted for my current vehicle and select my next car from the lot. Sean was my salesmen.

I'm offering one star only because it requires one to write a review, but if it were up to me, I wouldn't have included a star at all. My family is transitioning from FL to AR. We planned to purchase a family vehicle before we made the move. I moved in advance of my family to begin work, so we chose a vehicle, confirmed it was still in stock, and we scheduled a test drive. I flew in from Arkansas, DURING THE COVID-19 PANDEMIC, to Orlando. We test drove the vehicle and liked it. They ran my credit. We agreed to the terms. I filled out all required paperwork and offered my pre-approval of financing and proof of insurance. Because I had to return to work, I took a flight back to Arkansas that same day, and was told that everything would be sent to me the next day via FedEx. Well, I never received it. I didn't receive a callback either, so I reached out to my salesman, but received no response. I called again the following day and my salesman, Pedro, said that he was off for the day and couldn't help me, but advised I call the dealership. I called the dealership and learned that Jonathan in Finance, who I was working with originally, was no longer working on my deal, so they transferred me to another finance professional, who's name I can't recall but he texted me from a palm beach phone number ending in 3874. He said he would get everything over to me. He confirmed everything including my address. I heard nothing back after that. I called and texted, but received no response. I received a call the next day from Vincent Abbott who informed me that the vehicle had been sold to someone else. I was livid. He offered to reimburse me for my flights, but I told him that we needed a vehicle and were getting closer and closer to our move date. They had already run my credit, so I asked to explore other vehicles in their inventory. He welcomed me to look at other vehicles and agreed to work with me, considering the circumstances. After that call, I sent Vincent a list of vehicles that I was considering. My family arranged test drives and we chose two, however, Vincent stopped communicating with me. At this point I am beyond frustrated. I get an email from him a couple of days later saying that he had a family health emergency. Given what's going on in the world, I empathized and reset. I asked Vincent to reach out when he could, but he never did. I called Hgreg.com, and spoke with Francisco Oliva. I explained everything in detail. He said that he was the correct person to speak to because he handled online, out-of-state sales. He asked me to offer him a list of vehicles. I did. Considering this is already a really long review, I'll just put it this way, Francisco used our shared military background to gain my trust, and lost it after a week because like his colleagues before him, he was unresponsive. My last text to him was 5/22. He said he would get back to me, but hasn't. I know Hgreg.com is still selling vehicles, because the inventory is ever-changing. Given the chaios and frustration, and more importantly our need to move the family, I started looking at other dealers. My advice, BUY SOMEWHERE ELSE. IT'S NOT WORTH THE TROUBLE!

For full disclosure, I haven't dealt with a used car salesperson since maybe 1995 so what appeared shocking to me could be what most would consider 'normal'. First impression: place look filthy inside and out in almost every way imaginable. Customer parking was crowded and I feared for my car's integrity because parking spaces were so narrow. Inside, it looked like a crowded bar. I had an appointment for test-driving 2 cars but, since I had test driven the exact same brand and model at another dealership I told them that all I wanted was to see/inspect them and then, possibly discuss terms of purchase. So they told us to find the cars in their parking lot - there were hundreds of cars there - vaguely suggesting one area were we were likely to find the vehicles. After 10-15 minutes of walking in a 90F heat we found one and it looked Okay but we never find the second one. Some employee told us to look elsewhere in the lot but 10 minutes later, no success. We liked the one we found enough so we decided to talk with a salesperson. Oh, the sticker price on the car was more than $4000 higher than we saw online but we had a printout of the online price so we didn't worry about that. The salesperson we were given forced us to listen through some BS talk about how special HGreg was because unlike other used car dealers, they were not negotiating prices so we were so lucky to be there. When asked about the online price vs on-car-window price discrepancy he told us that they will 'honor' the Internet price so I suspect that if you just walked in and liked the car, you'd be paying the extra $4000 if you were to buy it because price was not negotiable. To cut the BS short, I asked the used car salesman to print us a contract with real dollar figures on it so we can decide whether we were going to buy the car or not. So the contract included: - a $400 BS electronic filing fee - a $900 BS make-dealer-happy fee (sorry don't remember how they called that - a $500 made up title, tags and registration fee By comparison, Carmax fees for a similar car were $27 for electronic filing, $400 make-Carmax-happy and $402 for title and registration. Carvana's, from where we eventually bought our car were $0 for filing, $0 for making Carvana happy fee and about $300 for title and registration. So I told the used car salesman that I would agree to pay those fees if he lowered the car's price by an similar amount. When he asked why he should do that and I told him that the 'fees' were absurd he told me that that was my opinion and they were not going to touch them. So we left and, as I stated above, we bought a similar car and similar price from Carvana. And 'saved' over $1500 in HGreg's bogus fees. I hope that not all used car dealers are like HGreg but then, I will probably never know because it's unlikely that I will ever again attempt to deal with such people and businesses.

I had a near identical experience to many others who have written reviews. I emailed for Out-the-door numbers because I live out of state and wanted to make sure I knew what my exact costs were. I got a text and email. Responded to both multiple times. Never heard back from either. I can't recommend this location. You'll end up missing out on other opportunities for the dealership to get back to you when it seems they'll just leave you high and dry.

Great experience, I saw 3 cars I liked. They helped me to narrow it down and pick the right one. Whole process was easier than expected, I worked with Sean K.

We discussed buying a car from Marcus who was a very personable and friendly salesperson who had lots of information and if he didn't know it he found out quickly. The process was surprisingly comfortable comparing the experience with the other 4 dealerships we visited before and eventhough unfortunately they dont allow price negotiations the prices were decently within the reasonable range.

I've tried to contact the dealer three times since I'm looking to purchase from out of state and wanted out the door numbers. 1St call: Got through to someone and they transferred me to someone who was unavailable and obviously doesnt check their messages. 2Nd call: Answered, then hung up. 3Rd call: No answer, then messages on that line are also full. ...Next!

I had a great experience, the process was simple and transparent. We had enough time and space to make our own decision and we also had the help we needed. When you go there ask for Marcos.