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HGreg.com Orlando

(1,564 reviews)
Visit HGreg.com Orlando
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm
2025 consumer dealer award
View 5 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,564 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of HGreg.com Orlando from DealerRater.

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Great Experience

They have lots of vehicles to choose from, they show you the cars history upfront. Some are better than others so pay attention. We worked with Sean and Jesse from financing both were good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thomas, thank you for your positive feedback!

most cars are framed damaged and poorly repaired.

bad service most cars are have structural damage and are poorly repaired. sales person and managers don't care about you and treat you like you don't matter

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Juan, we apologize your experience did not match your expectations. We appreciate you taking the time to reach out and share your comments and feelings about your experience with HGreg. We rely on customers like you with feedback to continuously improve our services. Before any car is added into our inventory, it has to pass all Florida safety standards. We also disclose CarFax and AutoCheck reports for free to every customer upfront; we promise full transparency. Please contact me at mateo@hgreg.com if you have any questions or concerns

Called About a Used Car. It Was Wrecked

You would expect a deep discount when the car was shown to have been wrecked, front side and back on the carfax report. Nope, as a matter of fact I was told they don't negotiate their prices and add $999. dealer fees to the cost. I'm going elsewhere

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Tons to choose from

They were extremely helpful and patient with us by giving us some space to find the right vehicle. The initial few cars we saw online were sold already but sean helped us find a good one.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Car for our daughter

I coordinated the purchase of an Elantra first over the phone and then came in to finalize the deal. We test drove it with Sean, he explained everything very well to us

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kirk, thank you for your feedback. We are happy to hear Sean was able to find the perfect Elantra for you. Have a great day!

Hgreg

Great place to shop for a car, we were not sure what kind of vehicle we wanted so we looked at options until our son found the right one, thanks Sean and Jonathan

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jessica, thank you for your positive feedback!

Mercedes purchase

Came in and looked at multiple cars first with Fidel, I narrowed it down and came in the next day. Sean helped me finalize the deal, good overall experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, congratulations on your new Mercedes C Class! Thank you for your review.

Great Experience

Found the car I want online, I came in and Sean and the finance team made the rest easy. Vehicles have little more dents than other dealerships cars but the price is unbeatable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your feedback! Have a great, and safe day.

DO NOT BUY!

Absolutely the most ridiculous place to purchase a car! Listen to you parents.....if the deal is too good to be true, then it isn’t real. I purchased a car with a minimal test drive out of state (yes, I should have been persistent about driving on the highway). After waiting for an hour I was admittedly in a rush. When I brought the car on the highway it was a bit shaky and thought it would be a simple alignment. I wasn’t upset to have that come out of my pocket considering I bought the car for thousands less than other dealers. When I brought it for a New York State inspection it was found that 2 of the tires are the WRONG SIZE and LOAD RATING. Essentially they put car tires that didn’t quite fit a GMC Acadia. The Acadia is obviously a heavy car and this is huge safety issue. I called HGreg MULTIPLE TIMES DAILY and have NEVER HEARD BACK from anyone. Also, when calling you get bounced around to each phone line and the message is “the mailbox is full.” If your budget is _____ don’t make the mistake of buying from this place thinking you will get into a nicer car with spending thousands less. Just suck it up, go purchase from a real dealership with actual customer service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Mario, thank you for your feedback. We apologize you are not receiving the post-sale customer you deserve, and want to assist you. Please email me at mateo@hgreg.com with your best contact information so we can move forward into getting a resolution for you. Thank you.

Went smoothly

The people were friendly, but the buying process took longer than I would have liked. That's car dealerships I guess. Overall not a bad experience.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello, thank you for your kind words! We are continually growing as a company and appreciate customer feedback. Thank you.