Reviews
Never buy a car here
I bought a car here over thanksgiving break. My dealer was Chuck Simpson. I thought I was getting a great deal on a car I've been wanting. I end up driving 8 hours back home to find out the breaks were bad and the car had 4 different size tires. I had to have the breaks fixed and roaters replaced. When I called HGreg about this issue, the manager had a very sarcastic tone saying "and?" and "what do you expect me to do about this?". He took my name and number for the service manager to call me back, which never happened. Before I bought the car they claimed the only reason the tire sensor was going off was because it was messed up and they "replaced it". Turnes out they just had 4 different size tires on there. I paid an outrageous "service" fee. Exactly what service did they perform on my car? If you want to get a car with a bunch of hidden issues, this is the dealership for you.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I'm sorry for any inconvenience you have had here at Hgreg.com. We apologize tremendously if there is anything we could do feel free to email me directly at succes@hgreg.com
never contacted back
I emailed through the cars.com website asking for photos of a car I was interested in and was never contacted back. Very disappointed in the lack of customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Dear Kenneth, HGreg.com is making huge improvements to it's post-sale customer service. We apologize for the delay in response to your comments and concerns, but you are not forgotten. If your concerns are still in question, please reach out to me at mateo@hgreg.com so I may be of assistance. If you still happen to be in the market for a vehicle, also reach out to me and I will make an appointment with you on high alert to provide you with the best customer service. You deserve it. Sincerely, HGreg Customer Care Team