HGreg.com Orlando

After putting a deposit down to secure the vehicle for us, we drove 8 hrs to see the vehicle. Looked like the right truck for a decent price. We arrived when we said we would be there and they confirmed that the truck would be ready! We walk in, waited about 30 mins to get our sales guy. He was nice however, when he went back to get the truck for a test drive, he never returned. We waited 15 mins, then 20, then 25 mins until my phone rings. It’s the guy whom I set everything up with online and made my deposit with telling me that the truck wasn’t there!!!!! The wife and I drove 8 hrs and took off 2 days of work to drive there to look at a truck that I put a large deposit on to hold!!! He informed me that it’s at the dealer being serviced. When I asked when it would be ready he told me 2 days and wanted to know how long we’d be in town for. We were only going to be there overnight then driving back in the morning. I asked if we could at least go look at it. They said it’s locked up. I asked if they could ship it to us and was told i could pay their cost on delivery and that they would cut me a deal on that. Why would I have to pay for a delivery when they’re the ones who dropped the ball? All he could tell me was sorry I dropped the ball. I asked him why he didn’t call me and tell me not to come? His response was sorry I dropped the ball. That’s a big ball to drop!! So after a back and forth conversation on whether they could have the truck back and paperwork done by 1 pm the following day they said they were going to try to expedite the process on getting it back from service. I explained that we needed to be out of there no later than 1 as we have another 8 hr drive back and work the following day. We showed up at 9am when the doors opened to make sure they were aware of our intentions. They said they would call or text and let us know. Meanwhile me and the wife were going to look around at other trucks. We get a call from the mgr at 1:00 pm asking us if we still were interested and wanted them to go get the truck? So even if I would’ve said yes the deadline would’ve been well past our time! They offered no solution and needless to say we drove back without a truck. If I could’ve given them less than 1 star I would’ve. I will never recommend them nor buy any vehicle from them. P.S. I still haven’t seen my deposit refund back in my bank account!!! It’s been 48 hrs

THIS DEALERSHIP IS WAYYYYYY UNDERSTAFFED; HAVE TRIED TO GET AN AGENT TO CALL ME BACK ON 5 DIFFERENT OCCASIONS. GOOD SELECTION BUT THEY NEED TO WORK ON GETTING MORE PEOPLE IN THE DEALERSHIP.

Hgreg's business model is base on low prices and volume. When you get to the dealership, don't expect 'free" food, wifi, and salesmen to cater to your every move. If you go to Hgreg, it's because the prices drew you in. Do your research before you get to the dealer (Carfax, price comparisons, etc). Identify a few cars to look at and buy it if you like. Cons: They do not negotiate. You won't get the best trade-in value for your vehicle. Lack of basic amenities (small restrooms, cleanliness, wifi, service department, etc.)Their internal lenders had higher interest rates than what other dealers / banks will offer. Hgreg's business model is base on purchasing cars at wholesale prices, have a good reconditioning team, low site overhead, and making money off financing. Overall, I got the car I wanted for a great price.

Good luck getting ANYONE to respond to you. I have called no less than 10 times, send at least 5 emails, emailed support, chatted on their website, they just flat out don't care to respond to any online inquiries, take your business to someone who actually wants it.

Wow what a terrible dealership! From the moment you walk in all they do is push this “great” way of doing business with no commission and upfront pricing but they never really listen to you and what you want. Plus plan on being there the whole day even though they really weren’t that busy (lots of people just standing around) and then you get to the financing! 16 times they ran my credit! 3 of those times were the same bank! And then it took over a month to pay off my vehicles. Oh and they tacked on some luxcare treatment for over a thousand dollars that wasn’t actually done! If you have to buy here (I wouldn’t) get your own financing! They got me 9% interest rate with a 650 score. That means they raised my rate from what the bank gave me and kept the difference. Oh yeah they’re upfront...

I bought a car here over thanksgiving break. My dealer was Chuck Simpson. I thought I was getting a great deal on a car I've been wanting. I end up driving 8 hours back home to find out the breaks were bad and the car had 4 different size tires. I had to have the breaks fixed and roaters replaced. When I called HGreg about this issue, the manager had a very sarcastic tone saying "and?" and "what do you expect me to do about this?". He took my name and number for the service manager to call me back, which never happened. Before I bought the car they claimed the only reason the tire sensor was going off was because it was messed up and they "replaced it". Turnes out they just had 4 different size tires on there. I paid an outrageous "service" fee. Exactly what service did they perform on my car? If you want to get a car with a bunch of hidden issues, this is the dealership for you.

I emailed through the cars.com website asking for photos of a car I was interested in and was never contacted back. Very disappointed in the lack of customer service.