HGreg.com Orlando

THIS DEALERSHIP IS WAYYYYYY UNDERSTAFFED; HAVE TRIED TO GET AN AGENT TO CALL ME BACK ON 5 DIFFERENT OCCASIONS. GOOD SELECTION BUT THEY NEED TO WORK ON GETTING MORE PEOPLE IN THE DEALERSHIP.

Hgreg's business model is base on low prices and volume. When you get to the dealership, don't expect 'free" food, wifi, and salesmen to cater to your every move. If you go to Hgreg, it's because the prices drew you in. Do your research before you get to the dealer (Carfax, price comparisons, etc). Identify a few cars to look at and buy it if you like. Cons: They do not negotiate. You won't get the best trade-in value for your vehicle. Lack of basic amenities (small restrooms, cleanliness, wifi, service department, etc.)Their internal lenders had higher interest rates than what other dealers / banks will offer. Hgreg's business model is base on purchasing cars at wholesale prices, have a good reconditioning team, low site overhead, and making money off financing. Overall, I got the car I wanted for a great price.

Good luck getting ANYONE to respond to you. I have called no less than 10 times, send at least 5 emails, emailed support, chatted on their website, they just flat out don't care to respond to any online inquiries, take your business to someone who actually wants it.

Wow what a terrible dealership! From the moment you walk in all they do is push this “great” way of doing business with no commission and upfront pricing but they never really listen to you and what you want. Plus plan on being there the whole day even though they really weren’t that busy (lots of people just standing around) and then you get to the financing! 16 times they ran my credit! 3 of those times were the same bank! And then it took over a month to pay off my vehicles. Oh and they tacked on some luxcare treatment for over a thousand dollars that wasn’t actually done! If you have to buy here (I wouldn’t) get your own financing! They got me 9% interest rate with a 650 score. That means they raised my rate from what the bank gave me and kept the difference. Oh yeah they’re upfront...

I bought a car here over thanksgiving break. My dealer was Chuck Simpson. I thought I was getting a great deal on a car I've been wanting. I end up driving 8 hours back home to find out the breaks were bad and the car had 4 different size tires. I had to have the breaks fixed and roaters replaced. When I called HGreg about this issue, the manager had a very sarcastic tone saying "and?" and "what do you expect me to do about this?". He took my name and number for the service manager to call me back, which never happened. Before I bought the car they claimed the only reason the tire sensor was going off was because it was messed up and they "replaced it". Turnes out they just had 4 different size tires on there. I paid an outrageous "service" fee. Exactly what service did they perform on my car? If you want to get a car with a bunch of hidden issues, this is the dealership for you.

I emailed through the cars.com website asking for photos of a car I was interested in and was never contacted back. Very disappointed in the lack of customer service.