Reviews
Drop the car off after hours was very easy, use the
Drop the car off after hours was very easy, use the envelope left the keys. They called me the next day told me the problem and that it would be done the following morning. Very quick and professional and courteous employees.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted by your glowing 5-star review! Thank you for choosing Sandy Sansing and sharing your positive experience. We appreciate your support and look forward to exceeding your expectations again.
Was not satisfied of having to wait 2 1/2 hours for an
Was not satisfied of having to wait 2 1/2 hours for an oil change and tire rotation. However was extremely surprised that the Service Department and dealership compensated me by completing my service free of charge.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi BrettWilley, we are glad we were able to turn your experience into a good one. Thank you for your business and your 4 star review! We hope to be of service to you in the future.
Alway courteous, respectful of our time we rarely wait
Alway courteous, respectful of our time we rarely wait longer than an hour. All around great place to purchase and get our vehicle serviced. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted by your glowing 5-star review! Thank you for choosing Sandy Sansing and sharing your positive experience. We appreciate your support and look forward to exceeding your expectations again.
Very rude manager that lacks compassion and lack of
Very rude manager that lacks compassion and lack of communication resulting in me not being able to pick up my car like I was expecting to. Poor diagnosis. Very bad customer service
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
The dealership has received your formal complaint and will respond through the agency in which it was received.
They were wick to get m appt fit in due to a new job.
They were wick to get m appt fit in due to a new job. Needed my truck back.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to hear everything was done quickly and to your satisfaction. Thank you for the review and we hope to assist you again in the future.
Terrible in diagnostic services, my car returns to the
Terrible in diagnostic services, my car returns to the shop fir several times staying for several days, Technicians couldn't find a loose batery wire, can figure out a bad alternator, bad starter or bad batery. People at the front front desk were polite and tried to help.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Santos, we know your vehicle being in service for longer than expected is a inconvenience on you, but we can assure you that we are doing our absolute best to get your vehicle back on the road and working right! We appreciate your patience while we figure out where the issue is and how to fix it for you! Please reach out to our Customer Service department if there is anything we can do for you in the meantime.
The appointment date was when needed.
The appointment date was when needed. The check in process was simple and easy. They were very friendly and communicative.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Was able to get an appointment for issue with my vehicle
Was able to get an appointment for issue with my vehicle quickly and service was courteous!
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It is great to hear everything was done quickly and to your satisfaction. Thank you for the review and we hope to assist you again in the future.
Prompt, courteous and professional service throughout my
Prompt, courteous and professional service throughout my visit. My truck needed oil change, tire rotation and check-up. Milton Dodge came through!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy you found our staff to be so supportive during your experience here. Your satisfaction is our top priority. We are happy to pass along your comments to the team and hope to be of service to you in the future.
Had a deal worked out, reached out to another dealer who
Had a deal worked out, reached out to another dealer who beat their offer for an ordered car. Sales manager goes to GM says they can’t match the other dealers off (900 less than Sansing. Then 2 days later the deal falls through and reach back out to Sansing. GM says instead of 1,000 deposit it’ll be 2,000 to order( basically punitive punishment because I reached out to another dealer who was willing to sell it for cheaper. Long story short didn’t order through sandy, as no customer should beg a dealership to take 90,000 dollars from them. Insane world we live in.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Frank, special orders can utilize our inventory allocation; therefore, we request a deposit to ensure the customers sincerity. Since you placed an order and then cancelled the dealership requested an increased deposit for your second order. All deposits are applied to the purchase of the vehicle.
That’s the problem, I never placed the order nor was it canceled. as a consumer, I shopped around and found a better price. Guess what, I was punished for shopping and the deposit amount was increased for punitive measures. Shame on a consumer. I wouldn’t do business with a dealer who increases the deposit amount 3 days after an amount of 1,000 was agreed upon. I ordered elsewhere and would advise anybody who wants to do business with shady back door dealers to look elsewhere. Always remember the customer votes with their wallet. In this case my money went to another more honest ethical dealer. This is the type of dealer to change the price once the car comes in. Avoid the headaches and go elsewhere. There’s plenty of honest dealers to chose from. What’s worse is Brandon saying “ if you give us 5 stars I might be able to get it back to the original 1,000” save your time friends. Shop elsewhere keep your deposit and get 1 star review. At the end of the day I saved myself a headache.