Sandy Sansing CDJR

Hi Mrs. Brown, thank you for highlighting some of our staff who helped make this such a great experience! We're delighted by your glowing 5-star review! Thank you for choosing Sandy Sansing and sharing your positive experience. We appreciate your support and look forward to exceeding your expectations again.

January 5, 2024 At first, everything seemed okay, until about 2 weeks later, after I bought this jeep, that I found out only through my honest bank, what this dealership had done to me!! My Bank notified me, that Scott Wells had added two expensive extra items, about 825 dollars,or so, without my permission, a dent protection item and an etch security item!! I did not ask for these items and I do not need these items! I quickly notified Scott Wells, and he lied to me, and to others, saying that I asked for these items!! Finally, I did get from this dealership, a Cancellation Form, emailed to me, which I signed very quickly, and handed in to this dealership, and they need to cut a check to my bank, and to cancel these 2 items! My husband went with me, as a Witness, when I brought in the cancel form, and we handed this form in person, to Scott Wells, Finance Dept! This dealership needs to go over contract and go over every inch of it, and do not slip in extra items,without the customers' permission, for their hefty commission!! Is the Commission more important, the lies, the dishonesty, than the trusting Customer!! So, the honest, trusting customer, does not get horrible surprises later on!! At first, We thought every thing was great, but later on, about 2 weeks later we find out, only through my Bank, about these dealership lies and about these two extra items added on, please do not lie and please do not treat the customer poorly, after the big sale!! Again, I never asked for these two items, and I did fill out and hand in the Cancel form, in person, to Scott Wells, Finance, at this Milton, Florida Dealership!! I went to this Dealership, as a kind Christian Woman, US Navy Veteran, expecting Honesty, and got lies and corruption!! I feel that I spoke up and got protection from my Bank, and I want to tell others to be very careful about this dealership! We live in a small community, Milton, Florida, and we will tell every one about this horrible and corrupt and negative experience!! Please cancel those two items and please cut the check to my Bank, I did not ask for these items, I told Scott Wells from the beginning that did not want any extra items added on, for I wanted to stay within my financial budget!! Worst buying experience in my Life!! Stop Lying and do the right thing to your valuable, trusting customers!! Eileen and Bill US Navy Veteran Milton, Florida January 5, 2024

Thank you for the review! We always want to hear back from our clients and we are glad you had such a positive experience with us.

Thank you for highlighting some of our staff who helped make this such a great experience! We hope that we can assist you again in the future!

The dealership strives for 100% satisfaction, and it is great to see you had such a positive experience with our staff! We hope that we can assist you again in the future.

Thank you so much for your 4 star rating and kind words. We appreciate you taking the time to leave us this review. Please let us know if there is anything we can do in the future to earn a 5 Star Rating.

We're delighted by your glowing 5-star review! Thank you for choosing Sandy Sansing and sharing your positive experience. We appreciate your support and look forward to exceeding your expectations again.

Hi BrettWilley, we are glad we were able to turn your experience into a good one. Thank you for your business and your 4 star review! We hope to be of service to you in the future.

We're delighted by your glowing 5-star review! Thank you for choosing Sandy Sansing and sharing your positive experience. We appreciate your support and look forward to exceeding your expectations again.

The dealership has received your formal complaint and will respond through the agency in which it was received.

It is great to hear everything was done quickly and to your satisfaction. Thank you for the review and we hope to assist you again in the future.