Sandy Sansing CDJR

Knowledgeable and great people to work with. And they explain everything they tell you. And go over the vehicles with you

They were able to accommodate me in a rush and were very professional, friendly, and and fast.

This is the worst dealership I've ever been to all they did was waste 2 weeks of my time thankfully they didn't charge me for anything but did not fix the problem and told me that my vehicle needed a $3,000 transmission however I drove the vehicle from the lot after they could not fix it and wasted all of my time! Completely incompetent beware of this place it's a bunch of kids that have no idea what they're doing.

Got my car in a timely fashion. The service writer was very nice. Will return

I had one headlight replaced verbally told 145 and only took 15 minutes when done he told me he quoted 165 which was a lie. Never coming back

Customer service was great. They kept me informed about the status of service on my car with several messages. No problems at all which is very refreshing!

Very Nice folks that are friendly Good service when I took my truck there Yeah

Great place to do business the staff was friendly and helpful. This is the second truck I have purchased from them

Great place friendly people great experience here purchasing my new truck it’s the second truck I’ve bought here in 3 years

I'm impressed!!! This team cared enough to work a complex problem on my 2002 Jeep until it was fixed right. Other service centers would even look at it. I bought my Liberty new in 2001 from Milton Chrysler Jeep and have been meticulous in maintaining it. That dealership had since become SS CDJR yet they were still willing to work my vehicle. In September 2023, I started getting the airbag warning light. My local mechanic identified a generic left front impact sensor bad code. He did not have Jeep/Chrysler diagnostic equipment and recommended taking it to a dealership. I tried to get the authorized Jeep service centers here in Fort Walton Beach, Crestview, and Pensacola to diagnose it but none would because my Jeep "was too old." This being a safety concern, I replaced the left front impact sensor myself and the code cleared. After a short time the air bag light came back on. In desperation I called SS CDJR. I let Tyler at know all this and that I had purchased the vehicle there years ago. Tyler's team was at least willing to try. On the first visit his team located the 20-year-old diagnostic kit and got that same code. A new sensor was ordered and installed on my second visit. Once again after driving a bit, the light came back on. I reported this back to Tyler. Since it was possible (but not likely) the sensor they installed was also bad, he ordered another one. In the meantime his technicians began researching past service bulletins. They discovered that replacement sensors now being manufactured were not compatible with the older Occupant Restraint Control Module (ORCM) and that older impact sensors would not work with the new ORCM. They ordered a new ORCM and a new right impact sensor to achieve system compatibility. On the third visit, they installed the new ORCM and right sensor. SS CDJR did not charge me for the either of the sensors or the labor for the earlier replacement of the sensor I installed. They felt the compatibility issue should have identified during my first visit. This was an excellent example of professional integrity and honesty. As someone who does a lot of DIY maintenance on my vehicles, I was impressed with everyone's willingness to keep troubleshooting and digging into the books and sincere desire to get this important safety feature working again. These were no "shade tree" mechanics. I've been happily and safely driving my Jeep for 24 years now. Thanks!