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Coastal Kia

(5,541 reviews)
Visit Coastal Kia
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,541 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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When traveling home , we had car problems .

When traveling home , we had car problems . They were able to fit us in at the end of the day to repair the brake issue

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review. We hate you experienced car problems but are thrilled we were able to help. We appreciate the five star review and gracious comments. Thank you for going online and rating your recent experience.

Always friendly, courteous, and listens to exactly what I

Always friendly, courteous, and listens to exactly what I want and need done to my vehicles.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Great customer service!

Great customer service! The service technician keeps you fully informed. There are no surprises and the work performed is excellent!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Great news! We appreciate the five star service review. We love the feedback including, "there are no surprises and the work performed is excellent!" Thank you! We are here if you need us.

I have only used this service center once; just before I

I have only used this service center once; just before I traded my Kia for another make/model.

Rating breakdown (out of 5):
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  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the review and feedback regarding your recent service experience. We are here if you need us. Thanks again!

salesperson and fiancial person was very friendly.

salesperson and fiancial person was very friendly. Both were knowledgeable in their field of expertise.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Great news! We sincerely appreciate the five star review and gracious feedback. Congratulations and enjoy! Thanks again!

They were very helpful and accommodating with me since it

They were very helpful and accommodating with me since it was mt first time buying a car

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations and enjoy! We appreciate the five star review and gracious comments. We are thrilled to hear your "first time buying experience" went well. Thank you for choosing Coastal Kia!

I drove from Jamestown NC to look for a car in

I drove from Jamestown NC to look for a car in Wilmington. My friends told me to look for a car in Wilmington and we came to Coastal Kia 2 weekends in a row. Looked at used cars the first w/e and new cars the next. I was amazed at how friendly all the sales staff were. I told them how much I appreciated the fact that they didn’t lock me in dealership as the Nissan dealer in Greensboro did in 2012 when I bought my Juke. I have told all my friends and coworkers what a pleasant time I had with every person I talked with. If you had 10 Stars I would give you 10! ********** I plan on coming to your facility for maintenance. Thank you again for not only helping me get a top rated SUV but one that has a lot of bells and whistles! I love my Mars Orange Seltos.

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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

As always, having my car serviced at Coastal Kia Is a

As always, having my car serviced at Coastal Kia Is a pleasant experience! I had my first set of tires and brakes replaced on a vehicle that is six years old, which I believe is quite reasonable. I have total confidence in Sam Weisman that he is advising me to have service performed only when it is necessary. The waiting area is comfortable, and I enjoyed reading my book while I waited.

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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Great news! We are thrilled to hear our Service Consultant Sam Weisman has earned your trust. We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

From purchasing my new vehicle to scheduling my first oil

From purchasing my new vehicle to scheduling my first oil change they are there to make every experience hassle free!

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  • Overall experience 5.0
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0 people out of 0 found this review helpful.
Dealer response

Wonderful news! Thank you for the five star service review. Please call us if you need anything.

I love being my vehicle the the Kia dealership I get

I love being my vehicle the the Kia dealership I get great service every visit

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Great news! Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. We sincerely appreciate you trusting Coastal Kia with your automotive service needs. Thanks again!