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Coastal Kia

(5,541 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,541 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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Everything was quick and easy!

Everything was quick and easy! All of the staff is always so nice and helpful!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We are thrilled you were able to enjoy our complimentary shuttle service. We appreciate the five star review. Thank you for the feedback including, "everything was quick and easy!...all the staff is always so nice." Please call us if you need anything. We appreciate the review!

They are friendly, courteous and professional.

They are friendly, courteous and professional. We get all of our vehicles there because of the relationship that has been maintained over the years.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review. We love the feedback including, "they are friendly, courteous and professional." Please call us if you need anything. We are here to help. Your loyalty means the world to us.

The buying experience was one of the best.

The buying experience was one of the best. My salesperson Jan Ramos made me feel at ease and helped me identify the right vehicle.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations! Thank you for the five star review and compliments for our Product Specialist Jan Ramos. We love the feedback including, "made me feel at ease and helped me identify the right vehicle." Enjoy! Please call us if you need anything.

Made appointment for a recall.

Made appointment for a recall. Was informed there were 3 recalls pending on my car. They completed all 3 recall repairs and helped me meet a scheduled appointment. I was impressed. Everyone was extremely pleasant and professional. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great news! We sincerely appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

Everyone at Kia did an excellent job helping me find the

Everyone at Kia did an excellent job helping me find the perfect car! The whole process went very smoothly!

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations Kristi! We sincerely appreciate your gracious review and loyalty over the years. Thank you for the five star rating and high marks for so many of our team members. Enjoy! Please call us if you need anything.

The team is always out to see what your needs are.

The team is always out to see what your needs are. Then they will come back and give you a update on your car.then they will bring it back to you all nice and clean

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We sincerely appreciate the five star service review. We love the feedback including, "the team is always out to see what your needs are." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

The associate was very helpful and polite and the

The associate was very helpful and polite and the adjustments where done in a timely manner

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate the five star review and gracious comments. Please call us if you need anything, Thank you for choosing Coastal Kia!

Please know that I love all the people at Kia service who

Please know that I love all the people at Kia service who help me, esp. Sam, John and David. I'm sorry I don't know the name of who works on my car but my thanks there also. Consistently great service and communication. Not a fan of this survey site...I've done this several times only to get kicked back to start again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star review. We appreciate you going online and rating your recent service experience. Please call us if you need anything. Thanks again!

The service was great, Kia once again covered issues we

The service was great, Kia once again covered issues we had at no cost to us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Great news! Thank you for the five star review and gracious comments. It was thoughtful of you to rate so many of our service team members with such high marks. Thank you for choosing Coastal Kia!

I really like how they tell you what service I need.

I really like how they tell you what service I need.very friendly. Nice people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate the five star rating and compliments for our service team. We love the feedback including, "very friendly...nice people." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!