Reviews
Honest, quick, always kept informed. Price is...
Honest, quick, always kept informed. Price is reasonable. I feel like I am in good hands. Sam is always the best. I love my Optima.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic! Thank you for the five star service review and compliments for Sam Weisman. We love the feedback including, "honest, quick, always kept informed." We appreciate your trust and loyalty. We are thrilled you love your Kia Optima. Thank you for the pat on the back. We sincerely appreciate it. Please call us if you need anything. We are here to help. Thanks again!
Knowledgeable about available vehicles and attentive to...
Knowledgeable about available vehicles and attentive to our specific vehicle needs for our family and busines. Thank you for being honest and working on a good price.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
You are very welcome! Thank you for the five star review and high marks for Jason Girolami and Uber Hennandez. We strive to deliver a truly exceptional experience to every client during every visit. We love your feedback including, "thank you for being honest and working a good price." Welcome to the Coastal Kia family!
I had the pleasure of working with Jason Girolami with...
I had the pleasure of working with Jason Girolami with purchasing my new 2021 Kia Sorento. He was very polite and easy to work with and really knew a lot about the vehicle I was looking it. Kelvin Swinson, Bill Mathias and Uber Hernandez helped with making the process as smooth as possible. I definitely recommend this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wow! Thank you for the amazing review and for tagging so many of our sales team members. You are extremely thoughtful! Congratulations on the purchase of your 2021 Kia Sorento. We look forward to seeing you during your complimentary service at 5000 miles. Thank you for the high recommendations too. You are an important part of our Coastal Kia family and we appreciate you! Please call us if you need anything. We are here to help!
The service was splendid. The waiting area was...
The service was splendid. The waiting area was comfortable with snacks and water available. The manager for my car always checks in to provide updates. A great big 10 for him. I did send this in after my last visit. Guess it is lost in the ether
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the five star service review. It was thoughtful of you to go online and share your experience. It was kind of you to rate your Service Advisor Howard Ramsey with such high marks. We sincerely appreciate it. Thank you for choosing Coastal Kia!
Steve Kramer was great. Very kind and very helpful. He...
Steve Kramer was great. Very kind and very helpful. He had a lot of patience with my husband and I on making the decision on our 2021 Kia Telluride. We love it! Grateful for you Steve!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the five star review and gracious comments. It was thoughtful of you to mention Steve Kramer by name. Congratulations on the purchase of your 2021 Kia Telluride! You will love it! We are grateful for you too. Please call Steve if you need anything. We are here to help. Enjoy!
Really great service, buying process was smooth, and the...
Really great service, buying process was smooth, and the car so far has been a dream. Thanks to all the great people who work here!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
You are very welcome! Thank YOU for the wonderful review and high marks for our team members. Congratulations on your recent purchase. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!
I experienced very thorough service. Friendly service...
I experienced very thorough service. Friendly service technicians. Nice new waiting area. Will return again for future service visits. I really liked the new dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Shawn for the wonderful review and amazing service testimonial. We love the feedback including, "I experienced very thorough service... friendly service technicians... nice new waiting area." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Great Service, there were snacks and drinks in the...
Great Service, there were snacks and drinks in the waiting area which was nice! My car was ready on time and looks great! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great! Thank you for the five star review and high marks for Howard Ramsey in our service department. We are thrilled to hear you had a pleasant and comfortable waiting experience and were able to enjoy our VIP Lounge Experience and Courtesy Wash Program. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!
Excellent service as usual. Howard is a true...
Excellent service as usual. Howard is a true professional. Location is convenient for me. Would recommend to friends. No more to say - really do not care for the 25 word minimum requirement.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fantastic! Thank you for the five star review, gracious comments and compliments for Howard Ramsey in our service department. He really is a "true professional" and it was kind of you to recognize his efforts. We sincerely appreciate the high recommendations too. Please call us if you need anything. We are here to help. Thanks again!
I love Coastal Kia of Wilmington. I am always very...
I love Coastal Kia of Wilmington. I am always very pleased with your great customer service. Always polite, helpful, and friendly. Thank you so much.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We LOVE you too! We sincerely appreciate the five star review and gracious comments. We love your feedback including, "always polite, helpful, and friendly." Thank you for the compliments and high marks for Bob Tomlin and Sam Weisman. We appreciate your business and loyalty. Thank you!