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Coastal Kia

(5,540 reviews)
Visit Coastal Kia
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2020 state dealer award
View 7 awards
2020 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (910) 550-1863 (910) 550-1863
Used (910) 550-1877 (910) 550-1877
Service (910) 550-1810 (910) 550-1810

Reviews

(5,540 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Coastal Kia from DealerRater.

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The staff is friendly (love Sam!

The staff is friendly (love Sam!), and the service is great. I also appreciate the water and snacks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Outstanding! Thank you for the five star service review. It was thoughtful of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. Thank you for your loyalty. We are here if you need us.

They charged me 1.

They charged me 1.7 hours of labor to replace my rear windshield wiper motor. I turned in the car at 2:30. It was ready at 3:30. You do the math.

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  • Overall experience 1.0
  • Does not recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. Please reach out to our Service Director John Wigger. His direct line is 910-798-4716. We are here to help and make things right. He has pulled your records. We look forward to your call. Thank you

good communication- easy to schdule an appointment-good

good communication- easy to schdule an appointment-good people to work with- no problems with wservice

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you! We appreciate the five star review and gracious comments. Thank you for choosing Coastal Kia!

Bob was great!

Bob was great! I just needed an oil change and he got me in and out quickly. He was friendly, knowledgeable and followed up afterwards to make sure everything was ok with the service. Thanks Bob!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the five star service review and gracious comments. We love the feedback including, "he was friendly, knowledgeable and followed up afterwards to make sure everything was ok with the service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

Have mostly had positive feelings about it.

Have mostly had positive feelings about it. This is our 3rd vehicle purchased at Coastal KIA.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wonderful! Thank you! We sincerely appreciate the five star review. Your loyalty is greatly appreciated. 3rd vehicle. Wow! Please do not hesitate to reach out if you need anything. Thank you for choosing Coastal Kia!

Sam Weisman always offers honest great service.

Sam Weisman always offers honest great service. He is the epitome of what a great service manager should be!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Thank you! Our service consultant Sam Weisman is a true ambassador for our customer service culture. Thank you for mentioning him by name. We are here if you need us. Thanks again!

Excellent!

Excellent!! They do a phenomenal job with service, professionalism, and doing what they say they will do.

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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Outstanding! Thank you! We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to go online and rate your recent experience. Please do not hesitate to reach out if you need anything. Thank you for choosing Coastal Kia!

Outstanding service team and always professional.

Outstanding service team and always professional. I have had the pleasure of working with Gary and David (shuttle driver) several times and look forward to working with them in the future.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

Great news! Thank you! We appreciate the five star review. It was thoughtful of you to mention our Service Consultant, Gary Nelson, and our Shuttle Driver, David Knowles, by name. We sincerely appreciate your loyalty and are here if you need us. Thank you for choosing Coastal Kia!

The people in the service departmen are very caring.

The people in the service departmen are very caring. Sam is the best always willing to help whe I have a questions about anything when I bring my care in for service.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.
Dealer response

We sincerely appreciate the five star review! It was kind of you to mention our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. Please do not hesitate to reach out to Sam or anyone in our service department if you need anything. Thank you for choosing Coastal Kia!

Awesome people to work with especially Heber Quezada and

Awesome people to work with especially Heber Quezada and Jan Ramos wonderful experience at dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We could not agree more! Heber Quezada and Jan Ramos are both true ambassadors for our customer service culture. We truly appreciate the five star review. It was thoughtful of you to mention them by name. As you said, "they are wonderful people." Thank you for choosing Coastal Kia!