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Performance Ford of East Hanover

(262 reviews)
Visit Performance Ford of East Hanover
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (973) 947-7528 (973) 947-7528
Used (973) 947-4861 (973) 947-4861
Service (973) 947-4869 (973) 947-4869

Reviews

(262 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Ford of East Hanover from DealerRater.

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Very professional, excellent buying experience.

Very professional, excellent buying experience. Professional staff. Understand new facility coming soon, that was the only weakness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

Unprofessional

Very disappointing and no regard for the customer. Nearly six months with little to no follow up on parts we paid for in full. Now I’m fighting to get back my full refund. Again no follow up. Customer service is no existent and it tarnishes the FORD reputation. The service department needs to have better answers for customers and provide honest follow up especially when you have our money for over six months! Not good business practice

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
1 person out of 1 found this review helpful. Did you?
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Everyone was very professional and courteous.

Everyone was very professional and courteous. They worked with us until we got the deal we wanted.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

Excellent dealership.

Excellent dealership. Provided Outstanding communication and support throughout the entire vehicle purchase process. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Michael, for the 5-star review and for recommending us to others. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles in your new Ford!

Ayden and the staff were extremely friendly and

Ayden and the staff were extremely friendly and attentive. I would definitely recommend Performance Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Ayden. We appreciate your business and wish you many safe miles in your new vehicle!

Great experience working with shamus very happy with my

Great experience working with shamus very happy with my new 2019 ford f150 very satisfied

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new F-150! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Shamus. We appreciate your business and wish you many safe miles in your new vehicle!

No pressure, great service !

No pressure, great service ! Exactly what we wanted . Thanks Performance Ford and Shamus for a fantastic buying experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Shamus. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

Consumer response

THANKS

This was a terrific and painless experience.

This was a terrific and painless experience. Shamus and the team were very accommodating and worked to get the deal sealed. They were just a pleasure to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Shamus and the rest of our team. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

Awesome help with my truck purchase will purchase from

Awesome help with my truck purchase will purchase from them again. Shamus and Natalie was awesome team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, John, for taking the time to write us a 5-star review. It is our pleasure to hear about your positive experience with Shamus and Natalie. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

Shamus O’Halligan was excellent to work with.

Shamus O’Halligan was excellent to work with. He always took and returned my calls in a timely manner and made sure all of my questions were answered. I highly recommend him to anyone looking for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Shamus. We appreciate your business and wish you many safe miles in your new Ford!