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Performance Ford of East Hanover

(260 reviews)
Visit Performance Ford of East Hanover
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (973) 947-7528 (973) 947-7528
Used (973) 947-4861 (973) 947-4861
Service (973) 947-4869 (973) 947-4869

Reviews

(260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Ford of East Hanover from DealerRater.

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Upon further review, will never use nor recommend this

Upon further review, will never use nor recommend this dealership again. Nothing but issues with both vehicles we purchased on the same day. Shamus, our sales person, basically fell off of the face of the earth when trying to resolve our issues. Service Department staff is ok but service is awful. One of the vehicles has yet to have any of the issues resolved. All of the issues should have been identified and resolved prior to the vehicles even being put on the lot for sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

Absolutely amazing sales person Jose, made everything so

Absolutely amazing sales person Jose, made everything so easy and stressless. Nathalie made a quick and painless job of paperwork which is always the worst part and Kiara did a great job going through the features of my new car. Extremely grateful to this team and Highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, Rich, for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Jose, Nathalie and Kiara. We appreciate your business and wish you many safe miles in your new Ford!

Very helpful!

Very helpful! Even stayed late and was very accommodating with my wacky work schedule. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Shamus and Nathalie. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

Very professional, very informative Marie knowledgeable

Very professional, very informative Marie knowledgeable about the car and its features very pleasurable to work with would recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

The general Manager Fabio met with us and worked with us

The general Manager Fabio met with us and worked with us to get where our budget was. Shamus our salesman was extremely helpful and kind. Natalie in finance is professional and quickly had all our paperwork done. The dealership is beautiful and clean and everyone is friendly. Hard to come by these days. But we recommend you come and see for yourself. You won’t be disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Fabio, Shamus and Nathalie. We appreciate your business and wish you many safe miles in your new Ford!

Shamus is a friendly and knowledgeable salesperson.

Shamus is a friendly and knowledgeable salesperson. He helped with my decision making process to make sure the car purchased was the right car for me and didn’t push me towards a more expensive model. Thank you Shamus for making my car purchase simple and easy!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new car! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Shamus. We appreciate your business and wish you many safe miles in your new vehicle!

Very happy with the services, very efficient and

Very happy with the services, very efficient and professional, I will definitely will come back for my next car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and look forward to seeing you again in the future!

I'm blown away by how polite and helpful they were.

I'm blown away by how polite and helpful they were. Got me in a new maverick when I thought I never would. Place is fancy also. Shamus O'halligan was awesome will definitely buy from him again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Shamus. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely and enjoy your new Maverick!

Mr.Benton is very knowledgeable and helpful with the

Mr.Benton is very knowledgeable and helpful with the whole experience. The new showroom is beautiful and in a great location. I highly recommend this dealership for your new Ford vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Ayden and our team. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

They are very friendly and understanding, like their

They are very friendly and understanding, like their customers service and would like to recommend my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!