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Performance Ford of East Hanover

(260 reviews)
Visit Performance Ford of East Hanover
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–7:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (973) 947-7528 (973) 947-7528
Used (973) 947-4861 (973) 947-4861
Service (973) 947-4869 (973) 947-4869

Reviews

(260 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Performance Ford of East Hanover from DealerRater.

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Alex was very professional and knowledgeable.

Alex was very professional and knowledgeable. I definitely had a great overall buying experience here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It is our pleasure to hear about your positive experience with Alex. Thank you for the great review and for being a part of the Performance family. We look forward to seeing you again in the future!

Outstanding!

Outstanding!! Too both salesman we definitely be back and see him. Top notch and helpfully

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and look forward to seeing you again in the future. Until then, drive safely!

The dealership was friendly, helpful and efficient.

The dealership was friendly, helpful and efficient. We would definitely recommend Performance Ford for your vehicle purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

Shamus was super helpful with everything I needed and

Shamus was super helpful with everything I needed and made buying a new car simple and painless. Best experience I have ever had at a car dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It is our pleasure to hear about your positive experience with Shamus. Thank you for the great review and for being a part of the Performance family. We look forward to seeing you again in the future!

Thank you Performance Ford for making my purchase simple

Thank you Performance Ford for making my purchase simple and easy. I want to thank sales professional Jose Baptista for showing me the options in vehicles and pricing. This was my 2nd purchase with Performance Ford and will not be my last.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is our pleasure to hear about your positive experiences with Jose and the rest of our team. Thank you for the great review and for being a part of the Performance family. We appreciate your loyalty and look forward to seeing you again in the future!

Jose was such a pleasure to work with.

Jose was such a pleasure to work with... Not only was he so friendly, but he was so knowledgeable about the Expedition and took 3x more time than another other sales person that I have worked with to explain all of the car features (Most dealers just pass you the keys with a short 15 min overview... Jose took almost an hour to go through every button and made himself available for questions after I drove the car off the lot! He respected my budget and worked with me to get to a price that we were comfortable paying. Happy to give Jose 5 stars :-)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Ford Expedition! Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Jose. We appreciate your business and wish you many safe miles in your new vehicle!

Awesome experience as a long time car buyer.

Awesome experience as a long time car buyer. Exceptional service provided by Jose. 5 star.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the 5-star review and for your willingness to recommend us to others. It is our pleasure to hear about your positive experience with Jose. We appreciate your business and wish you many safe miles in your new Ford!

Thank you Jose and Ford team for all your help !

Thank you Jose and Ford team for all your help ! I am a customer for many years and I was never disappointed with the ford team. 🙏❤️

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with Jose and our team. We are grateful for your business and hope to see you again in the future. Until then, drive safely!

Very professional, excellent buying experience.

Very professional, excellent buying experience. Professional staff. Understand new facility coming soon, that was the only weakness.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write us a great review. It is our pleasure to hear about your positive experience with our team. We appreciate your business and wish you many safe miles!

Unprofessional

Very disappointing and no regard for the customer. Nearly six months with little to no follow up on parts we paid for in full. Now I’m fighting to get back my full refund. Again no follow up. Customer service is no existent and it tarnishes the FORD reputation. The service department needs to have better answers for customers and provide honest follow up especially when you have our money for over six months! Not good business practice

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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