Reviews
Great service and good place.
Great service and good place. Friendly people. Quality, excellent company, free coffee, Wi-Fi, snacks, and water. Gracias, Gracias Gracias. 20 * star
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the glowing review! We're delighted to hear that you enjoyed your experience with us at Germain Kia of Columbus. We appreciate your kind words and look forward to welcoming you back soon!
Terrible customer service.
Terrible customer service. Given an appointment as stated in email then told it was not an appointment but a check in time. replaced engine from recall and car still doesn't run. Employs rude and uninformed. .
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
It's disappointing to hear about your experience with our service. We strive for clear communication and professionalism, so it's concerning that we fell short in this instance. Please reach out to me directly so we can address these issues and work towards a resolution for you. Thank you, Todd Gibbs - Service Manager - 614-465-4572
Coming to Germain Kia is like being at home.
Coming to Germain Kia is like being at home. Here, every customer feels like they're sharing the company with their family while waiting for the service they need to do to their vehicle. In the waiting room, this dealer offers everything from popcorn to coffee, Wi-Fi, water, tea, and, above all, a bathroom. Unsurpassed quality and service. The customer service and treatment are excellent. You have to come here and see for yourself why Germain Kia is my home and my favorite Leader car. Thank you, thank you, thank you. Eric
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Germain Kia of Columbus feels like home and that you enjoy the amenities we offer. Our team is committed to providing excellent service, and it's wonderful knowing we've made such a positive impression on your visits. Thank you for choosing us as your favorite dealership!
I really appreciate Eric's attention, he is a very
I really appreciate Eric's attention, he is a very didactic, explicit and schedule-compliant advisor. I'm very happy with your attention. A great Eric. Thank you for everything.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Luciano, we're so glad you received attentive, thorough service from Eric at Germain Kia of Columbus. Thank you for sharing your positive experience!
Very good service, great with taking care of people!
Very good service, great with taking care of people!!! I would buy from them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your confidence in Germain Kia of Columbus, and for your business! We are grateful to have you as a customer!
I appreciate the way Justin stayed in touch throughout
I appreciate the way Justin stayed in touch throughout the service process via text and phone. Getting in and out of the service center was a smooth, easy process even in a holiday weekend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're delighted to hear that Justin kept you informed and made your service experience smooth at Germain Kia of Columbus, even during a busy holiday weekend. Thank you for sharing your positive feedback!
Justin was AWESOME!
Justin was AWESOME!! He kept me informed, I did not have to call in for updates. He is a huge credit to Germain Kia!!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tony, we're delighted to hear that Justin provided such excellent service at Germain Kia of Columbus. Thanks for sharing your experience with us!
I appreciate the way Braden stayed in touch throughout
I appreciate the way Braden stayed in touch throughout the service process via text and phone. Getting in and out of the service center was a smooth, easy process even in a holiday weekend.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Braden kept you informed and made your visit smooth at Germain Kia of Columbus, even during a busy holiday weekend. Thanks for sharing your experience with us!
Brought '18 Sorento in for Safety Recall campaign.
Brought '18 Sorento in for Safety Recall campaign. The car never had the problem before I brought it in. but now it does. I thought the recall was supposed to fix the problem, not cause it.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm sorry to hear about the issue with your Sorento after the recall service. This is certainly not what we aim for, and I would like to help resolve this matter. Please reach out to me directly so we can discuss it further. Thank you, Todd Gibbs - Service Manager - 614-465-4572
Eric was very pleasant/friendly, explained everything
Eric was very pleasant/friendly, explained everything they were going to be doing. Excellent service!@
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear that Eric provided excellent service at Germain Kia of Columbus. Thank you for sharing your experience with us!