Reviews
My IS250 Aircraft
As always, I enjoy visiting Bredemann Lexus each time as it is a pleasure seeing and interacting with all the staff members I meet upon my arrival. Everyone is very professional, friendly and courteous. Though, my most recent visit (02.25.2015) was one of the best and perhaps a memorable visits I have had thus far. Initially, visited the shop to repair a very minor issue on the vehicle. Once met and discussed the matter with Jose Montanez on-site, he discovered that the vehicle has a recall from the manufacture and it required immediate attention. Jose took ownership of the matter. His extreme professionalism and expertise provided myself and my wife the trust and comfort needed to keep our vehicle in the shop for the day to have the repairs completed. In addition, Jose provided us the nicest 2014 model IS250 as a loaner with a comfort level as if we own the loaner car instead of driving it away as a "loaner" car. I have interacted with Jose at Bredemann Lexus in the past on number of occasions. Each and every time I meet with him regarding my car it makes me enjoy my visit and my interaction with him as well as others. I strongly believe that Jose is simply a professional and a nice gentleman by heart. He cares for his clients both professionally and personally. Professionals like Jose leave me a long-term impression and I do not hesitate to speak my mind about such individuals.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this detailed review and sharing your experience with us online. We are so pleased to read your review and to know you are satisified with the service you receive while visiting our dealership! We are lucky to have Jose working in our service department and thrilled to hear he is able to assist you and make your experience positive and enjoyable! We look forward to helping you with any sales or service needs you may have. Please call us if there is anything else we can assist you with!
Excellent Service
Jose has always provided excellent service when we would bring our vehicles in. He would explain recommended services, costs and patiently answer our questions.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Vinnie for this review and sharing your experience with us. We are pleased to hear Jose is always helpful during your visits for service. Please call us if you have any questions or concerns!
Excellent Service
I am a long time Lexus owner. I don't think I will ever drive anything else other than a Lexus car. It's a love attachment that I cannot separate From. Always what keeps me is also the customer service. A rep name Melinda is always and extremely helpful! She's knowledgable and is always more than happy to help with whatever my complaint is. If something is wrong with the product and you want to switch up, the main thing that keeps a customer is the good service! Thank you Malinda!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Stacy for this kind review. We hope to continue many more positive experiences with you in the future, in sales and service.
Great service
I went in for an oil change and loved the the service I recieved. I know it wasn't anything big, but I must say that the service I recieved was top notch. From the moment I went in to the very end my service rep Marvin made me feel important. I would totally recommend the dealership and Marvin... Thanks guys,
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for this review! We are happy to hear Marvin was very helpful and could make your experience here at Bredemann, a positive one. Please call us if there is anything else we can assist you with.
Excellent Service
I am a long time Lexus owner. I don't think I will ever drive anything else other than a Lexus car. It's a love attachment that I cannot separate From. Always what keeps me is also the customer service. A rep name Melinda is always and extremely helpful! She's knowledgable and is always more than happy to help with whatever my complaint is. If something is wrong with the product and you want to switch up, the main thing that keeps a customer is the good service! Thank you Malinda!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you Stacy for sharing your experience with us online and for choosing Bredemann to service your Lexus! We hope to continue many more positive experiences with you in the future. Enjoy your Lexus and give us a call if you come across any questions or concerns.
Great Service!
Bredemann Lexus is a great dealership to work with both when purchasing a car, as well as servicing a car. I have only had great experiences at this dealership and would highly recommend it to anyone looking to purchase and/or service a Lexus. Personally, I work with Jose when getting my car serviced. He is extremely easy to work with and goes above and beyond to make sure the entire process is enjoyable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Erik for taking the time to post this kind review. Customer service is key, in sales and service and thrilled to hear you have had many positive experiences while visiting. We hope to continue many more with you! Please call us if there is anything else we can further assist you with.
Service - dead battery in the cold
Pat has been my long time service advisor (since the dealership opened). I am on my 5th or 6th car and EVERYTHING about my experience with Bredemann has been great. I had to jump the battery to get started, called Pat and she fit me into the schedule with no appointment. The test showed a new battery was needed and the service was done in less then the 1 hour promised. I have had occasion to call Pat from Tennessee for diagnostic advice when I was on the road and needed a hint more then the manual provided as to what the message and indicator light meant. All in all, this is a great dealership, with great service. The service and sales people seem to have been there forever and they get to know you, your car, and what it takes to help you out. You can't go wrong.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you Mike for this detailed review and sharing your experience with us online. We are so pleased to hear Pat has been very helpful during your visits for service. We look forward to seeing you around the dealership! Please give us a call if you have any questions or concerns!
Service Experience
I have a great service experience with the assistance of Malinda N. She is an asset to Bredemann Lexus in Glenview. I would highly recommend Malinda and the rest of service Dept employees. Keep up the great work guys...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this review and your kind words. Malinda is truly an asset to our service team, we are lucky to have her in our service department. We are happy to hear Malinda has been very helpful during your service visits.
Amazing Customer Service
Amazing service! I am pleased with the service I received here and will be returning because of it. I dealt with Marvin and he provided excellent customer service and everything was done in a timely manner. He is efficient and answers all questions that I have and was very pleasant to deal with. I recommend this dealership, thanks to Marvin and the great service he provided! Keep up the great work!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Marc for this review. We are so happy to hear you had a positive experience working with Marvin! Please give us a call if you have any questions or concerns.
Amazing Customer Service
I am pleased with the service I received here and will be returning because of it. I dealt with Marvin and he provided excellent customer service and everything was done in a timely manner. He is efficient and answers all questions that I have and was very pleasant to deal with. I recommend this dealership, thanks to Marvin and the great service he provided!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Marc for this review. We are so happy to hear you had a positive experience working with Marvin! Please give us a call if you have any questions or concerns.