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HGreg.com West Palm Beach

(84 reviews)
Visit HGreg.com West Palm Beach
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm

Reviews

(84 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of HGreg.com West Palm Beach from DealerRater.

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Guido Davila was the best, please make sure you ask for

Guido Davila was the best, please make sure you ask for him. 5 stars don’t miss out on working with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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Dealer response

Jim, thank you for the glowing recommendation! We're delighted to hear Guido made such a positive impression at HGreg West Palm Beach. We appreciate your support and hope to see you again soon!

Be aware that they add $3700 to the price of every car!

Be aware that they add $3700 to the price of every car!! This is from their text when I tried to purchase a car: "Two fees will be added to every Hgreg purchase: $1299 dealer fee and $899 e-filing fee. All the vehicles now come with a 3 year interior/exterior protection package, that costs $1495."

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
7 people out of 7 found this review helpful. Did you?
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Dealer response

I am sorry to hear that you were dissatisfied with our pricing. We strive to remain fair and competitive in that regard, and it is disappointing that we have left the wrong impression. I would appreciate the chance to speak with you so I can better address these concerns and help clear this up. If you are willing, please contact me directly. Thank you, Paul Brundage - General Manager - 561-453-2961

Absolutely worst experience.

Absolutely worst experience. Had problems within days and no one would help me. 2 months in, there are 7 diagnostics on the car. The oil and washer fluid was not even topped off. Do not buy from here. They sell lemons then won't fix.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
2 people out of 2 found this review helpful. Did you?
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Bait and switch with stupid hidden fees will never visit

Bait and switch with stupid hidden fees will never visit again. dealership added about $3000 in inflated over unnecessary fees

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Dealer response

Michael, I'm sorry to hear about your experience with unexpected fees. We strive for transparency in our pricing, and it's concerning that this wasn't reflected during your visit. Please reach out so we can address this issue directly and work towards a resolution. Thank you, Paul Brundage - General Manager - 561-453-2961

Thank you Hgreg for wasting two entire days and a lot of

Thank you Hgreg for wasting two entire days and a lot of my money! I contacted the West Palm Beach location about purchasing a vehicle. I asked what all their fees are so I would know what the total price and deal was before I travel 266 miles. I had to clear my schedule and take a whole day off of work to take a train for 7 hour to get down there. I arrive to find out there is a $1500 “protection plan” that I HAVE TO pay for. It’s supposedly some mysterious thing that protects the surface of your paint, headlights and tires??? They claim whoever I spoke with forgot to mention it. There is literally a HUGE sticker in front of every chair in front of every customer and employee about this stupid protection plan. Which by the way, is a complete scam. I’ve confirmed this from other dealers. I bought one way train tickets for my wife and I, didn’t get the car at the price they said, then had to spend more money to book a hotel for the night just so I can get up and buy return tickets home the next day. WHY COULDN’T YOU JUST BE HONEST!! The irony is when I was sitting in the dealership, all over the walls it says “No Hidden Fees!” #worstexperienceever

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
14 people out of 14 found this review helpful. Did you?
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Have left messages with their out of state team for three

Have left messages with their out of state team for three straight days and haven’t heard one word from them. I sent online messages. I tried talking to the people at the call center or whatever and they would listen and then just transfer me to the out of state voicemail service. If you are trying to buy from out of state good luck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Zack, I'm sorry to hear about your frustrating experience with our out-of-state team. This isn't the level of service we aim for, and I apologize for any inconvenience caused. Please reach out directly to my contact number below so we can address this issue promptly. Thank you, Paul Brundage - General Manager - 561-453-2961

Tengan cuidado con esta empresa.

Tengan cuidado con esta empresa. Les forzarán a comprar coberturas que nadie necesita. Pagarás de más 3,000 a 5,000 dólares. Los vendedores te hacen mucha presión y te fuerzan a cerrar el mismo día.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Juan Carlos, lamento escuchar sobre esta experiencia. No es nuestra intención presionar a nuestros clientes ni hacerles pagar de más. Me gustaría hablar con usted para entender mejor lo sucedido y buscar una solución adecuada. Por favor, contácteme cuando pueda. Gracias, Paul Brundage - General Manager - 561-453-2961

Got me to the dealership after I called if the car was

Got me to the dealership after I called if the car was available, salesman went to get the keys, came back said the car was sold, wasted my time driving there, will never buy from this dealer

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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Dealer response

We apologize for the inconvenience and frustration you experienced. This is not the level of service we aim to provide, and we understand how disappointing this must have been. Please reach out directly so we can address your concerns further. Thank you, Paul Brundage - General Manager - 561-453-2961

********** Do not buy a car at Hgreg ***************

********** Do not buy a car at Hgreg *************** They force you to pay a Elite Protection Plan for 1,495 that covers Paint, Fabric and Tire. Of course i don't needed it. They told me it was a fool decision not to buy the Gap insurance for 1,499. With my high credit score a company called Ally gave me an interest of 15.7%. I ended up paying 20,000 plus the extremely high interest for a car that is worth 13,000. I will post this review on a weekly basis. ********** Do not buy a car at Hgreg ***************

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
8 people out of 9 found this review helpful. Did you?
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Dealer response

Juan Carlos, I'm sorry to hear about your experience. We aim for transparency and fairness in all our transactions, so this feedback is concerning. I'd like the opportunity to discuss this further with you and see how we can address these issues. Please reach out when you have a moment. Thank you, Paul Brundage - General Manager - 561-453-2961

Very unprofessional.

Very unprofessional. I took off work to see a specific car. I get here and car was already sold. They scheduled my appointment to look at car knowing the car was already sold. Disrespectful of customers time. I actually question the fact that they even had the car or just used its listing to bait customers to dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 3 found this review helpful. Did you?
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Dealer response

I apologize for the inconvenience and frustration you experienced. Scheduling an appointment for a car that was already sold is certainly not how we aim to conduct business, and I understand your concerns about transparency. We value our customers' time and would like to make this right if possible. Please reach out at your convenience so we can discuss further. Thank you, Paul Brundage - General Manager - 561-453-2961