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HGreg.com West Palm Beach

(76 reviews)
Visit HGreg.com West Palm Beach
Sales hours: 11:00am to 7:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday 11:00am–7:00pm

Reviews

(76 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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********** Do not buy a car at Hgreg ***************

********** Do not buy a car at Hgreg *************** They force you to pay a Elite Protection Plan for 1,495 that covers Paint, Fabric and Tire. Of course i don't needed it. They told me it was a fool decision not to buy the Gap insurance for 1,499. With my high credit score a company called Ally gave me an interest of 15.7%. I ended up paying 20,000 plus the extremely high interest for a car that is worth 13,000. I will post this review on a weekly basis. ********** Do not buy a car at Hgreg ***************

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
8 people out of 9 found this review helpful. Did you?
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Dealer response

Juan Carlos, I'm sorry to hear about your experience. We aim for transparency and fairness in all our transactions, so this feedback is concerning. I'd like the opportunity to discuss this further with you and see how we can address these issues. Please reach out when you have a moment. Thank you, Paul Brundage - General Manager - 561-453-2961

Very unprofessional.

Very unprofessional. I took off work to see a specific car. I get here and car was already sold. They scheduled my appointment to look at car knowing the car was already sold. Disrespectful of customers time. I actually question the fact that they even had the car or just used its listing to bait customers to dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
3 people out of 3 found this review helpful. Did you?
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Dealer response

I apologize for the inconvenience and frustration you experienced. Scheduling an appointment for a car that was already sold is certainly not how we aim to conduct business, and I understand your concerns about transparency. We value our customers' time and would like to make this right if possible. Please reach out at your convenience so we can discuss further. Thank you, Paul Brundage - General Manager - 561-453-2961

Do not go there!

Do not go there!!!! They sold me completely broken car!!! After I called them, their respond is SORRY . Bad, really bad experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
3 people out of 3 found this review helpful. Did you?
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Terrible experience.

Terrible experience. Can’t buy cash because they add $5k to the price on xx fees.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
5 people out of 5 found this review helpful. Did you?
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Dealer response

Boris - It's hard to see that we didn't earn five stars after your visit. If you're willing, I would appreciate the chance to speak with you about this directly and see if there is anything that I can do to help. Please consider getting in touch. Thank you, Paul Brundage - General Manager - 561-453-2961

The pictures are extremely deceiving and cut out/hide

The pictures are extremely deceiving and cut out/hide body damage on the vehicle. xxxxxxx salesman too that will say your car is a xxx all while saying they cannot fix the glaring problems with their vehicle they want to sell to you. I highly recommend AVOIDING this dealership at all costs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
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Dealer response

Michael, I'm sorry to receive this feedback. We strive for transparency in all our dealings and it's concerning that you felt misled. If you're open to discussing this further, please reach out at your earliest convenience so we can address all issues directly. Thank you, Paul Brundage - General Manager - 561-453-2961

I made an appointment to see the car, I was told by Lucas

I made an appointment to see the car, I was told by Lucas that it was available when I arrived after driving an hour to the dealership I was told I wasn’t going to be able to see the car because it was out for service this was very unprofessional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
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Dealer response

Betsy, I'm really sorry to learn about your experience. It's not our intention to inconvenience you in any way. I'd like to step in and see if I can help rectify this situation. Please reach out when you have a moment so we can discuss further - thank you, Paul Brundage - General Manager - 561-453-2961

Very pleasant shopping experience.

Very pleasant shopping experience. Larry Joseph, our sales associate, was knowledgeable and helpful. He took his time with our questions and concerns. Would definitely recommend visiting this dealership and working with Larry.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 1 found this review helpful. Did you?
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Dealer response

Steven, we're glad to know Larry was able to assist you and answer all your questions at HGreg West Palm Beach. Thanks for recommending us!

Choosing Hgreg was a great decision because they made

Choosing Hgreg was a great decision because they made the process easy. Geraldine was awesome, professional, and gave me her honest feedback and advice to make sure I was well informed. No gimicks with her! She guided me patiently throughout the whole process and made herself available to me for any questions. I ended up very satisfied with my very first car purchase. I will be driving my car with a smile on my face

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Esther, we're so glad to know that Geraldine was able to guide you through your first car purchase at HGreg West Palm Beach. We hope you continue driving with a smile on your face!

Called on an SUV that was showing minor damage on Carfax.

Called on an SUV that was showing minor damage on Carfax. Talked to a couple folks there and they assured me the car was really clean. I made the 2 hour drive from Melbourne to wait 20 minutes for them to find some keys. Walk out and look at it, TRASHED! The car was filthy but not bad enough to notice it had clearly been hit on both sides, as well. They totally mislead me and wasted 5 hours of my time. Stay away from this xxxxbox.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
4 people out of 4 found this review helpful. Did you?
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Dealer response

Doug, I'm sincerely sorry to read about your experience. It's never our intention to mislead or misguide our customers, so this is concerning feedback to hear. We strive for transparency and it seems we've fallen short in this instance. Your feedback is valuable and will be used to improve our service moving forward. Please reach out so we can discuss this further, and assist you in the best way possible moving forward - Thank you, Paul Brundage - General Manager - 561-453-2961

Bait and switch!

Bait and switch! They get you into the dealership and then, when it's time to go over the financing, they tack on close to $4k in extras! When I called them out on it, they said "it's right on our website!" The "bait" price is in BOLD and 20 font, but the "switch" price is in super, magnifying glass small font....ALL THE WAY AT THE BOTTOM OF THE WEBPAGE. Don't waste your time with these TYPICAL DECEPTIVE CAR SALESMEN!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
7 people out of 7 found this review helpful. Did you?
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Dealer response

John, I'm sorry to hear about your experience. We strive for transparency in all our dealings and it's concerning that you felt misled. It's important we address this issue directly so we can ensure clarity moving forward. Please reach out when you have a moment so we can discuss further details of your visit. Thank you, Paul Brundage - General Manager - 561-453-2961