Reviews
Great service. Clean Facilities. No hassle.
Katie was great as always. Tom, my sales guy, stopped by to check on me as well as looked at a few things. Very nice.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Sales Experience
My husband and I leased a 2020 Accord on 7/28/2020.Our salesmen was excellent!!His name is Jermaine Wood.He took very good care of us!!We would personally recommend him to anyone looking for a car at Gerald Honda in Matteson.He was professional and friendly.We appreciated his honesty as he guided us through the process.Keep up the good work Jermaine!!!Sincerely,Clyde and Cheryl
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
wonderful experience
fast,easy, very nice people, very clean areas during the pandemic. My first time buying a Honda and I would go back.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Very efficient, prompt and great customer service My Sales Person was great, I believe Jason was my sales reps name in the Service Department. He helped with my Oil Change
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer service
Customer service was great. I was greeted with a smile and I left with a smile from both employees as always. I’ve been coming to this particular location for over 4 years and I’ve never had a bad experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Service Department
The service department was very helpful and very kind. Katie was my service rep and is the absolute best and is very kind and extremely helpful. Definitely will be coming back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Clean wait area
Efficient n kept me informed . Explained what n why certain items needed to b done . Work done timely given I waited for my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Ask for John in Service
John was great! He was kind and friendly. Plus he listened to me and kept me informed the whole time.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service - 2008 Honda
Great customer service to include the explanation of services recommended and why they are needed and willingly to discuss alternate solutions
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Gerald Honda
Very courteous staff, service was fast and thorough. The customer waiting room was clean and we'll set up for social distancing all the staff wore masks and it was very clean.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase