Reviews
John went above and beyond providing excellent customer
John went above and beyond providing excellent customer service and responsive communication- answering all of our questions. He was polite, pleasant, and knowledgeable offering a pleasant experience which these days, can be hard to find.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the opportunity to earn your business.
Out of state customer here and Joel made the process so
Out of state customer here and Joel made the process so easy. Great communication along with custom videos.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We do our best to provide a five star experience and appreciate you trusting INFINITI of Hoffman Estates with your out of state purchase.
Joel was a pleasure to work with and the next car
Joel was a pleasure to work with and the next car purchase I make will be with him! Knowledgeable, kind and not pushy at all. Him and James were both exactly what you wish everyone was like in the car selling business. Can't thank them enough for their help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations on your new vehicle and thank you for letting us know how we did!
Joel was wonderful to work with when purchasing my
Joel was wonderful to work with when purchasing my vehicle. He's a great guy who made everything very clear and understandable for me. If you're looking for someone to guide you through this process, Joel is your man.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the feedback on your experience with INFINITI of Hoffman Estates.
Sales Representative Ivan Bedolla was extremely helpful
Sales Representative Ivan Bedolla was extremely helpful with the purchase of my new vehicle. From working with him via txt, email, by phone or in person, he made the process very easy and everything went quickly and smoothly. Thanks Ivan!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations and thank you for letting us know how we did!
he was courteous, thoughtful and knowledgeable, and seem
he was courteous, thoughtful and knowledgeable, and seem to have customers best interest at heart with an element of kindness. That was awesome.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for sharing.
I’ve purchased at least 3-4 cars from Joel over the years
I’ve purchased at least 3-4 cars from Joel over the years and he was the most honest dealer I’ve worked with and he was 100% on top of the sales and service after on every single purchase. I highly recommend working with Joel
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We appreciate you continuing to trust in INFINITI of Hoffman Estates and our team members to satisfy your vehicle needs. Thank you for the five stars
Chris was so responsive and helpful!
Chris was so responsive and helpful! He made everything seamless and simple every step of the way. Highly reccomend!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you!
Tyler was incredibly knowledgeable while assisting me
Tyler was incredibly knowledgeable while assisting me with my search. I can't thank him enough for the time and patience he gave me. If all sales staff at INFINITI Hoffman Estates are like Tyler, I would highly recommend this dealership to anyone interested in purchasing a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your five star experience with INFINITI of Hoffman Estates
Alec Olney is the best salesman!
Alec Olney is the best salesman! He helped get my mom into a car she loves and he made the process so fast and streamlined!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thanks!