INFINITI of Hoffman Estates

They price their cars above market, and they are not very responsive. I’m sure they’re great folks, but I will keep searching.

If you aren’t buying a car from Joel you’re buying from the wrong person. Joel is the best at what he does, we have bought 5 cars from Joel and would t use anyone else.

Chris F. was our salesman, he did an outstanding job from start to finish. He was a down to earth salesman. He was very responsive and accommodating from start to finish. Our purchase was a surprise for our 16 year old daughter and he put the red bow on it and all! Thanks Chris, we appreciate you! Sharon S. And Family

I've bought multiple cars from Joel over the years. Every experience has been a pleasure! He goes over details and explains everything in advance, there's never any "surprises" like over dealerships have, at the end of the sale. His knowledge and professionalism are one-of-a-kind. My family and friends have also bought their cars from Joel. I will always use Joel for all my future cars. The dealership is also 1st class!!

My advisor, Joel, was remarkable! He eased the end to end process, took the time to be thorough and make the experience fun. I learned alot. I will refer my colleagues, friends and family in the New Year.

Alec went above and beyond to make a deal work, no hard sell, easy to work with,

It was a pleasure doing business with Infiniti of Hoffman Estates and Joel Gappa. I called ahead and spoke with Joel, I informed him of the truck I seen online, told me to come test drive it and see if I like it. He pretty much made sure I left with the truck I wanted. From the test drive to me signing the last document, the whole experience was awesome.

I bought a Certified pre-owned Infiniti QX60 online with about 19k miles on it and had my son drive it to NM. Then the problems started. 1. When the car arrived, my other teenage son noticed some noticeable scratches and bubbling in the paint within 2 minutes of seeing it. I specifically asked about the exterior and have a video stating there were no scratches or cosmetic issues. They did end up giving me $700 as a good will gesture towards a $1,200 bill; I felt the entire cost to repair the paint should have been covered, but I decided to compromise. 2. The tires triggered a low-pressure warning when the weather got cold, which I understand happens; however, when I went to put air in the tires the back tires read 55lbs of pressure. I checked it with two different gauges as I couldn’t believe my eyes and it was the same pressure with both gauges. The other three tires were fine. The max tire pressure on these tires is 44lbs. This was outright dangerous and I feel their dealership put my son at risk of a blowout on the way to NM. It is very concerning that a vehicle left their dealership like this. Remember this is a “certified pre-owned” Infiniti. 3. The transmission started causing trouble at 25k miles, not very many miles from where I purchased it. The local Infiniti dealership replaced the valve body in the transmission which took about two weeks. I received the vehicle back and two days later is started causing more trouble. After having it towed back, they said they had to replace the entire transmission which took another two weeks. I asked the technician how this could happen after only 25k miles. He asked where we bought it and asked about the history of the vehicle. He asked if it was abused, which I assume it was. I relayed that the dealership sent me the Experian history report which stated there were no accidents. The technician looked it up on Carfax and what do you know it was in an accident. It’s concerning that I was given a report that showed no accidents when there was another well know service, Carfax, that did show an accident. I am probably most upset with this as I feel like I was outright lied to. If this dealership tries to give you an Experian report, ask them for the Carfax. I understood this vehicle to be certified pre-owned and it underwent a thorough inspection process. All of the above says otherwise. Also, CPO does not give you additional warranty from my understanding now. You have to buy a warranty. When you see a CPO from this dealership, do not put much weight on it. I don’t even enjoy driving the vehicle anymore as I am left wondering what will happen next or if I may get stranded somewhere. I am writing this review so that this does not happen to you. I would caution you buying a vehicle from this dealership in general, but especially, without seeing it in person. Take a teenager with you as mine can obviously spot bubbling paint and scratches better than they can. I have sent this complaint to them over a month ago and still have not heard back from them. I am really disappointed in the dealership and Infiniti.

Edgar was friendly and helpful in finding us the right car in our price range.

I searched for a car over autotrader.com and found the perfect car, a 2017 Honda CR-V. I had never purchased a vehicle this way before. The service from INIFINITI of Hoffman Estates was exceptional. Joel sent several videos of the vehicle including the initially viewing and after the detailing. Joel even sent a photo of the vehicle on the transport leaving the parking lot. Marcin was extremely helpful as well. I am so thankful for my new vehicle and the service I received from this dealership.